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Subaru of Utica - Service Center

Utica, NY

4.7
507 Reviews
Call Service Center (315) 624-7774

507 Reviews of Subaru of Utica - Service Center

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February 16, 2024

Put my car in the best of shape. Was able to take care of every problem. Thankcare More

by RAINBOWWIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Subaru of Utica responded

It was our pleasure to get your car back to performing its best. Thank you for trusting us with your repair and maintenance needs here at Subaru of Utica. Your kind feedback means a lot to us and we hope that you'll consider working with us again in the future.

February 14, 2024

Tyler was very responsive and respectful. Explained all findings clearly and showed the details on the invoice. More

by HOPE1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Subaru of Utica responded

Thank you, Hope, for your business and positive feedback. Tyler will be proud to hear his responsive, respectful and informative assistance earned your commendations. We're grateful for the opportunity to be of service here at Subaru of Utica and hope to work with you again down the road.

February 13, 2024

A very friendly, welcoming experience. The video of my car was a nice touch and a surprise. More

by LEMCCURDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Basset
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Subaru of Utica responded

As technology allows us ways to better serve our Subaru of Utica guests, we always welcome feedback regarding the value of amenities like our video service. Thank you very much for your kind words regarding the friendly, welcoming atmosphere you enjoyed while visiting as well. Safe travels and we'll be ready with a repeat performance when you next return.

February 13, 2024

quick service, friendly customer service very responsive to any questions i needed to ask and offered advice More

by JOEYANGELO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Subaru of Utica responded

Joey, we're glad to hear you found our service at Subaru of Utica quick and responsive. We always aim to provide friendly customer service and informative assistance, and your kind feedback is appreciated by the team. Travel safe and we'll see you again next visit.

February 11, 2024

Vincent was very personable, professional, and communicative. he has a wonderful energy about him. Excellent experience!!!! More

by RJWITTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Subaru of Utica responded

We're delighted to know that Vincent provided you with a top-notch experience at Subaru of Utica. Vincent will greatly appreciate your kind words. Thanks for sharing your positive feedback and come back to see us again soon!

February 11, 2024

Upsell unnecessary repairs as evidenced by the video provided.. Friends have also witnessed the same More

by DMDEVITO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Subaru of Utica responded

We're sorry to read about your recent frustrating experience. We aim for transparency and honesty in all our dealings, so it's unfortunate to see this feedback. If you'd like us to look into the situation further or discuss any other concerns, please don't hesitate to reach out directly. Thank you, Dan Perkins - Service Manager - danielperkins@carbonecars.com

February 10, 2024

Great communication and price, really love the videos the techs produce. Utica customer for life! More

by OutbackForever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Subaru of Utica responded

We're glad to have you as part of the Subaru of Utica family! It's our goal to provide clear communication and competitive pricing to all our guests, so we're happy to see that reflected in your review. Let us know if we can assist with anything else in the future!

February 09, 2024

Did my 55KK oil change whileI waited on my 2020 Ascent. . Large, clean reception are for waiting with beverages and snacks. I was on the road in no time More

by HLTMFRYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2024 -

Subaru of Utica responded

Fast service and an enjoyable wait is what we want for all our Subaru of Utica guests, and we're happy to have met the mark during your visit. Thank you for your commendations and trust in us with your automotive needs. Come see us again whenever we can next be of service.

February 09, 2024

Great trust them completely do a good job pickup time is great no delays and that are great people More

by JSTAFFO673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2024 -

Subaru of Utica responded

Knowing that we have the trust of a valued Subaru of Utica guest makes us proud, and receiving feedback like this means a lot to the team. It's our pleasure to have provided you timely assistance and great service. Travel safe and we'll be ready to help again whenever you next need.

February 08, 2024

The people are always friendly and professional. The waiting area is always clean and beverages are offered. More

by DMSSWS3255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Mcphearson
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Feb 08, 2024 -

Subaru of Utica responded

We're always happy to have you here at Subaru of Utica and thank you for the kind compliments. It's our pleasure to provide you friendly, professional service and a clean, refreshing waiting area. Travel safe and we'll see you again next visit!

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