Subaru of Utica - Service Center

brought it in to check Ac on my 25 crosstrek . Very professional, explained everything perfectly , knowledgeable and friendly. Josh the service manager was the best!! Salvatore also fantastic!! Very professional, explained everything perfectly , knowledgeable and friendly. Josh the service manager was the best!! Salvatore also fantastic!! More

Very professional, 0 wait time at the desk, in my car was finished before promised! finished before promised! More

Fast efficient Center was comfortable for waiting. Wifi worked seamlessly. Technician texted work done with explanation. Very thorough Wifi worked seamlessly. Technician texted work done with explanation. Very thorough More

I didn’t realize that I had scheduled my appointment for the wrong day and when I brought my car in, they told me that my appointment was actually in 2 weeks, which was the earliest time slot I had seen onl the wrong day and when I brought my car in, they told me that my appointment was actually in 2 weeks, which was the earliest time slot I had seen online. I said that it was urgent and if there was any earlier appointments and they took my car in that same day and had it done before the end of the day. Super appreciative of the friendly staff and the great customer service! Thank you again! More

Salvatore was very friendly to work with in making sure what we needed was done! what we needed was done! More

The service was good. Can’t believe you charge for rotating tires and charge $35 for the service. Can’t believe you charge for rotating tires and charge $35 for the service. More

Had an oil change and tire rotation appointment at 11:40. At 1:00 I noticed my car still in the bay. I asked if that was my vehicle and why it had not been taken back yet. The gentleman apologized and my car At 1:00 I noticed my car still in the bay. I asked if that was my vehicle and why it had not been taken back yet. The gentleman apologized and my car went in at that point. Took 20 bucks off, which was nice. I did not get the nice video like the first time I came in. I missed my appointment that I had at 2:30 due to the delay. I was a little disappointed for my second service with my new car. More

Wait time for checking in was minimal. Everyone was respectful and friendly. The waiting area was very comfortable. The wait time for my car’s service was reasonable! Everyone was respectful and friendly. The waiting area was very comfortable. The wait time for my car’s service was reasonable! More

Great service, stands by the work. Friendly, thorough. I trust Subaru of Utica to make sure my 2017 Impreza is running top notch and safe. Friendly, thorough. I trust Subaru of Utica to make sure my 2017 Impreza is running top notch and safe. More

The sales room was full of energy and lively when I went. The sales person who took care of me, Brad Glerup was a good combination of informality and information. He responded to my questions clearly. I j The sales person who took care of me, Brad Glerup was a good combination of informality and information. He responded to my questions clearly. I just picked up my car after undercoating from Vincent Gonzalez so the interaction wasn't extensive but he was outgoing as well as being clear and concise in his communication More