Subaru of Wichita

Excellence in customer service. I have been to lots of local dealerships but I think this by far is best customer service and friendliness. Keep it up Subaru of Wichita. I have been to lots of local dealerships but I think this by far is best customer service and friendliness. Keep it up Subaru of Wichita. More

New car and trade-in Helpful, friendly staff that expedited our situation when we needed a lot of help getting back on the road and back home quickly and easily Helpful, friendly staff that expedited our situation when we needed a lot of help getting back on the road and back home quickly and easily More

Buying new car Great job, very knowledgeable on Outbacks. Showed how to operate many of the new electronic toys. Came in to look at a Forrester Touring, but did not Great job, very knowledgeable on Outbacks. Showed how to operate many of the new electronic toys. Came in to look at a Forrester Touring, but did not have one so drove a lower priced unit. Did not like, to under powered and to big. Justin showed us the Outback Touring and it is the car we really wanted. Made purchase deal that day. More

Let me list the ways I've been screwed by this dealership Today; called service department to see if I needed to make an appointment for safety recall and oil change. I explained I was leaving town Friday. Today; called service department to see if I needed to make an appointment for safety recall and oil change. I explained I was leaving town Friday. Answer, 'yes, but we're fully booked up until Friday'. Interestingly, I have 2 friends who both had the same recall.....all they did was show up without an appointment and we're taken care of immediately. This is a SAFETY RECALL!. Guess my safety is not their priority. Last oil change there: my 'oil light' came on after less than 1000 miles since change. I checked the oil, and it was a full quart LOW. I have 65000 miles on this car. It has NEVER used oil at that pace....before or since. So, not only did they short me oil on the change, they failed to detect that before I left the dealership. And it cost me another $10 just to bring the oil level up to normal, New Tires: I ordered 4 new tires with a guarantee delivery and installation date, which was one day before a long road trip. When I showed up for the installation.....THE TIRES WERE NOT THERE. They didn't have the courtesy to let me know when they knew they wouldn't be there. So, they tried to sell me a tire model I didn't want. They finally agreed to mount tires, temporarily, off one of their own vehicles and agreed to install the tires I had ordered when I returned. BUT; They didn't seat one of the 'new tires' correctly, and it leaked so much air that I had to refill the tire w/air once or twice a day. Not easy, when you're in a remote area. SO? Never again with this dealership. I love my Subaru, but the dealership is a joke. So, I'll get my recall checked at a dealer in Colorado, get my oil changed locally in Wichita, and buy another Subaru....in Colorado. More

best auto buying experiance I have ever had. 60 years If you need a vehicle of any kind, check here first you will not regret it. All employees were helpful even the ones I did not work with. Paper work If you need a vehicle of any kind, check here first you will not regret it. All employees were helpful even the ones I did not work with. Paper work part was a little slow. More

Slow service deparment Be sure to make an appointment with nothing else to do for about 2 hours. Courteous staff but they have a tendency to over book and it slows them dow Be sure to make an appointment with nothing else to do for about 2 hours. Courteous staff but they have a tendency to over book and it slows them down. More

Oil change Fairly quick, was straight to the point if additional service was needed and did not pressure you into something you’re either not financially ready f Fairly quick, was straight to the point if additional service was needed and did not pressure you into something you’re either not financially ready for or didn’t have the availability for to have done right then and there. More

They were great, found me the car we wanted and did what it They were great and got us into the car we wanted. We were there about 2 hours and we were done, they were very accommodating and went over everythin They were great and got us into the car we wanted. We were there about 2 hours and we were done, they were very accommodating and went over everything. More

Good day and good salesmanship. I purchased a 2019 Subaru Forester from Mr Jimmy Bolden and had the best car buying experience ever. His attention to detail was outstanding, he answe I purchased a 2019 Subaru Forester from Mr Jimmy Bolden and had the best car buying experience ever. His attention to detail was outstanding, he answered all our questions and concerns promptly and what he wasn’t sure of he sought out the answers. I have recommended him and Subaru to my friends and neighbors for professional salesmanship in their search for a new vehicle. More

Scheduled maintenance Very friendly, efficient and knowledgeable. Pointed out some warranty work he offered to do that we weren’t aware of. Highly recommend Scott Thomas a Very friendly, efficient and knowledgeable. Pointed out some warranty work he offered to do that we weren’t aware of. Highly recommend Scott Thomas and Subaru of Wichita. More