Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Buick GMC of Troy
Troy, MI
81 Reviews
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 34 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and six Suburban Collision Center locations.
LEARN ABOUT SUBURBAN BUICK GMC OF TROY, YOUR GMC AND BUICK EXPERTS IN TROY
From our fierce commitment to providing excellent customer service to our commitment to helping drivers get behind the wheel of a new vehicle, drivers can look to the Suburban Buick GMC of Troy team with confidence. With so many dealerships to choose from, we understand that the options might be a bit overwhelming. Fear not, Suburban Buick GMC of Troy goes above and beyond the average dealership to provide Detroit, Ann Arbor and Flint drivers with a modernly efficient, classically enjoyable experience. Whether you're from Troy looking to find a new GMC or Buick model, or you're looking to get your vehicle serviced, the Suburban Buick GMC of Troy team can help!
At Suburban Buick GMC of Troy, We're About More Than New GMC, Buick Models
It's true that we have a variety of new and used GMC Acadia, GMC Terrain, GMC Yukon, Buick Encore and Buick Enclave, but we also provide you with customer service when you bring your vehicle in for repairs and maintenance, and by offering help with financing. We are a full-service dealership that assists you with every step of the ownership process. Our team at Suburban Buick GMC of Troy knows that you have a lot going on, and we're here to help lessen the burden.
Come See us at Suburban Buick GMC of Troy to Get Started Today
Here in our Troy showroom, not far from Detroit, Ann Arbor and Flint, we're ready to assist you. We can answer any questions about GMC or Buick options, and help you find your next vehicle or take care of your current one. We hope to help and see you soon!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 81 reviews
March 09, 2021
John Swanson went over the top! He picked me up, drove me to obtain insurance, and drove me home in a short amount of time as I did not have transportation. He is helpful and efficient.. ! ' . me to obtain insurance, and drove me home in a short amount of time as I did not have transportation. He is helpful and efficient.. ! ' . More
by MargieSimonian1
Employees Worked With
January 17, 2021
Roger always has been great in the service of our cars. Gets the work done in a timely manner. Issues are completed right without returning for a redo. Gets the work done in a timely manner. Issues are completed right without returning for a redo. More
by Trepanierk
November 28, 2020
easy to schedule an appointment for service. service writer provided great and prompt interaction. maintenance was performed as promised and on time. overall great experience. writer provided great and prompt interaction. maintenance was performed as promised and on time. overall great experience. More
by chipsnose2
Employees Worked With
Tim
September 09, 2020
Sales person Patricia Trombley went above and beyond! Picked me up from my house personally and brought me to the dealer to pick up my new car. She had to make a second trip to my house due to me forge Picked me up from my house personally and brought me to the dealer to pick up my new car. She had to make a second trip to my house due to me forgetting paperwork. Her kindness and patience will not be forgotten. My second vehicle purchase from her. If anyone is looking for an honest trustworthy person see Pat Trombley More
by Hoconnor11
Employees Worked With
August 17, 2020
Our saleswomen Michelle was very helpful yet efficient too. After we decided on a vehicle, she got us in and out of the dealership in less time than we expected. too. After we decided on a vehicle, she got us in and out of the dealership in less time than we expected. More
by Kit S
Employees Worked With
Michelle Hanks
August 10, 2020
Excellent service during sale process. John Swanson did a great job and was very patient with my elderly father. Also was appreciative of Jason the manager. great job and was very patient with my elderly father. Also was appreciative of Jason the manager. More
by Sandjnorth
Employees Worked With
Other Employees :
Not sure of names of folks I met - but pick up of vehicle took much longer than expected. Nearly an hour. That is my only criticism. John Swanson was fantastic as well as Jason the manager. , Robert Allen
January 23, 2020
Tim and Mary are awesome!!!! Mr. Tim Vallier and Mary Atkinson were my service advisors in charge of making sure my 04 Pontiac would be to get repaired today. Let me just say how Mr. Tim Vallier and Mary Atkinson were my service advisors in charge of making sure my 04 Pontiac would be to get repaired today. Let me just say how well organized and structured Suburban Buick GMC of Troy's service department is. They are fast, friendly, and offer a very a great experience. I would recommend this service lane to anyone I know looking to get their vehicle fixed/repaired or maintained. 10/10 Had an amazing experience and will be seeing these lovely people again next time my car needs more work (Lets hope its not anytime soon.) Tim and Mary, thank you very much, you guys are the best. Would give 6 stars if I could, thank you guys!!! More
by VinnieSz
Employees Worked With
Tim Vallier, Mary Atkinson
December 27, 2019
Tim Vallier: An amazing man and a great employee! Had to come get my multi-function switch replaced in my 2004 Grand Am. Tim went above and beyond anyones expectations. From texting me with constant u Had to come get my multi-function switch replaced in my 2004 Grand Am. Tim went above and beyond anyones expectations. From texting me with constant updates as to how far along my car was, to cleaning my car and ensuring everything was perfect to my standards before leaving. Tim, you have my business forever, this dealership runs an amazing show; very clean and organized. Love all the help thank you so much and I will be returning with any of my vehicle needs!! Would give 6/5 stars if I could. Thank you lots Tim!!!! More
by VinnieSz
Employees Worked With
Tim Vallier
October 19, 2019
Great experience with Caroline! If you are looking to buy a new car or SUV, you need to see Caroline Harpaintner at Suburban Buick GMC of Troy. She is kind, patient, and works reall If you are looking to buy a new car or SUV, you need to see Caroline Harpaintner at Suburban Buick GMC of Troy. She is kind, patient, and works really hard to help you find the exact car you want. She spent many hours talking with me, searching for the perfect car, and I never feel pressured into buy anything I didn't want. I would highly recommend seeing Caroline if you are interested in getting a new vehicle. She will definitely take care of you! Denice P. More
by Denice P.
Employees Worked With
Caroline Harpaintner
September 04, 2019
Salesperson Justin is the best!!! From the start, Justin was so considerate & respectful. He was by far the most competent salesperson we had encountered during our search for a new Ac From the start, Justin was so considerate & respectful. He was by far the most competent salesperson we had encountered during our search for a new Acadia. His personality sold us on Suburban GMC. He gave us a thorough explanation of our options, stating both pros & cons. We truly appreciated his guidance & attention. This young man is amazing.....so if you want info & a great deal...see Justin!!!! More
by Bonnie
Employees Worked With
