Suburban Buick GMC of Troy

Sales person Patricia Trombley went above and beyond! Picked me up from my house personally and brought me to the dealer to pick up my new car. She had to make a second trip to my house due to me forge Picked me up from my house personally and brought me to the dealer to pick up my new car. She had to make a second trip to my house due to me forgetting paperwork. Her kindness and patience will not be forgotten. My second vehicle purchase from her. If anyone is looking for an honest trustworthy person see Pat Trombley More

Our saleswomen Michelle was very helpful yet efficient too. After we decided on a vehicle, she got us in and out of the dealership in less time than we expected. too. After we decided on a vehicle, she got us in and out of the dealership in less time than we expected. More

Excellent service during sale process. John Swanson did a great job and was very patient with my elderly father. Also was appreciative of Jason the manager. great job and was very patient with my elderly father. Also was appreciative of Jason the manager. More

Tim and Mary are awesome!!!! Mr. Tim Vallier and Mary Atkinson were my service advisors in charge of making sure my 04 Pontiac would be to get repaired today. Let me just say how Mr. Tim Vallier and Mary Atkinson were my service advisors in charge of making sure my 04 Pontiac would be to get repaired today. Let me just say how well organized and structured Suburban Buick GMC of Troy's service department is. They are fast, friendly, and offer a very a great experience. I would recommend this service lane to anyone I know looking to get their vehicle fixed/repaired or maintained. 10/10 Had an amazing experience and will be seeing these lovely people again next time my car needs more work (Lets hope its not anytime soon.) Tim and Mary, thank you very much, you guys are the best. Would give 6 stars if I could, thank you guys!!! More

Tim Vallier: An amazing man and a great employee! Had to come get my multi-function switch replaced in my 2004 Grand Am. Tim went above and beyond anyones expectations. From texting me with constant u Had to come get my multi-function switch replaced in my 2004 Grand Am. Tim went above and beyond anyones expectations. From texting me with constant updates as to how far along my car was, to cleaning my car and ensuring everything was perfect to my standards before leaving. Tim, you have my business forever, this dealership runs an amazing show; very clean and organized. Love all the help thank you so much and I will be returning with any of my vehicle needs!! Would give 6/5 stars if I could. Thank you lots Tim!!!! More

Great experience with Caroline! If you are looking to buy a new car or SUV, you need to see Caroline Harpaintner at Suburban Buick GMC of Troy. She is kind, patient, and works reall If you are looking to buy a new car or SUV, you need to see Caroline Harpaintner at Suburban Buick GMC of Troy. She is kind, patient, and works really hard to help you find the exact car you want. She spent many hours talking with me, searching for the perfect car, and I never feel pressured into buy anything I didn't want. I would highly recommend seeing Caroline if you are interested in getting a new vehicle. She will definitely take care of you! Denice P. More

Salesperson Justin is the best!!! From the start, Justin was so considerate & respectful. He was by far the most competent salesperson we had encountered during our search for a new Ac From the start, Justin was so considerate & respectful. He was by far the most competent salesperson we had encountered during our search for a new Acadia. His personality sold us on Suburban GMC. He gave us a thorough explanation of our options, stating both pros & cons. We truly appreciated his guidance & attention. This young man is amazing.....so if you want info & a great deal...see Justin!!!! More

Not valuable as a customer It was suggested that I leave a $500.00 deposit to hold my used vehicle & I'd get it back the next day to buy the vehicle. The vehicle was not properl It was suggested that I leave a $500.00 deposit to hold my used vehicle & I'd get it back the next day to buy the vehicle. The vehicle was not properly cleaned & as of today I still don't have my deposit & there's been no returned calls or response to my emails. It's total disrepect! I was assured even by the used manager they'd return my money; that was August 13th & as of today August 27th, I have no check & no response! This is unacceptable & inexcusable! This reflects the integrity of this dealership used sales dept. & how they value their customers. More

Sloppy and reckless The sales staff were clueless about the vehicles, competitive advantages, key features and even the sales process altogether. Lindsey the sales consul The sales staff were clueless about the vehicles, competitive advantages, key features and even the sales process altogether. Lindsey the sales consultant looked like a deer in the headlights each time I had a question. She found someone to answer it after leaving me standing there for 10 minutes alone when I googled the answer, then came back with a reply but she was wrong. The sales staff was not prepared and seemed to have no training at all. I walked off after 25 horrible minutes trying to get answers. More

Hate this place I booked an appointment for a recall & oil change. she said they have the parts & will take 3 hours. A different girl calls me back said they shouldn’ I booked an appointment for a recall & oil change. she said they have the parts & will take 3 hours. A different girl calls me back said they shouldn’t have booked same day appointment. Say I can come Saturday but no shuttle. I book another day. I show up on time, they bring up my appointment yes here for recall, calls back to parts, they don’t have them. xxx. I’m furious. I say go ahead with the oil and hour later I’m still waiting on the shuttle. Totally disorganized and don’t know what they are doing. wasted half day vacation time for this and still have to come back. The worst. More