Suburban Buick GMC of Troy

Not valuable as a customer It was suggested that I leave a $500.00 deposit to hold my used vehicle & I'd get it back the next day to buy the vehicle. The vehicle was not properl It was suggested that I leave a $500.00 deposit to hold my used vehicle & I'd get it back the next day to buy the vehicle. The vehicle was not properly cleaned & as of today I still don't have my deposit & there's been no returned calls or response to my emails. It's total disrepect! I was assured even by the used manager they'd return my money; that was August 13th & as of today August 27th, I have no check & no response! This is unacceptable & inexcusable! This reflects the integrity of this dealership used sales dept. & how they value their customers. More

Sloppy and reckless The sales staff were clueless about the vehicles, competitive advantages, key features and even the sales process altogether. Lindsey the sales consul The sales staff were clueless about the vehicles, competitive advantages, key features and even the sales process altogether. Lindsey the sales consultant looked like a deer in the headlights each time I had a question. She found someone to answer it after leaving me standing there for 10 minutes alone when I googled the answer, then came back with a reply but she was wrong. The sales staff was not prepared and seemed to have no training at all. I walked off after 25 horrible minutes trying to get answers. More

Hate this place I booked an appointment for a recall & oil change. she said they have the parts & will take 3 hours. A different girl calls me back said they shouldn’ I booked an appointment for a recall & oil change. she said they have the parts & will take 3 hours. A different girl calls me back said they shouldn’t have booked same day appointment. Say I can come Saturday but no shuttle. I book another day. I show up on time, they bring up my appointment yes here for recall, calls back to parts, they don’t have them. xxx. I’m furious. I say go ahead with the oil and hour later I’m still waiting on the shuttle. Totally disorganized and don’t know what they are doing. wasted half day vacation time for this and still have to come back. The worst. More

Great experience with Buick Dealership I bought a used Buick Encore from Jerry Nichols who was my salesman. Jerry was very helpful and very patient with me and all my questions! I am very I bought a used Buick Encore from Jerry Nichols who was my salesman. Jerry was very helpful and very patient with me and all my questions! I am very happy with my Encore, love it! More

Great...until they get your money I test drove 2012 GMC Acadia on July 27, 2017 and liked it. I worked with Bob Bolle who was very helpful and assured me that due to the mileage on the I test drove 2012 GMC Acadia on July 27, 2017 and liked it. I worked with Bob Bolle who was very helpful and assured me that due to the mileage on the vehicle it would be a “certified pre-owned” vehicle which would make the price worth it. He told me that the vehicle just got there, so he would send it right into service to get the inspection done so that it would be certified. He then called me the following day and and told me that I could pick up the vehicle the next day when I brought in the down payment and insurance paperwork. I purchased the vehicle and was told by Bob that there would be 2 total oil changes/tire rotations included with the purchase since it was a certified pre-owned car. Fast forward 3 months, I receive a email from Somerset Buick’s Service Center regarding my “certified pre-owned vehicle purchase” and the above mentioned services being included, so I call the service department and ask if I can take my vehicle to any GMC dealership to get the service done. The female asks someone that she works with & returns to the phone and states “yes, I can go to any service center & that information is in the system.” I schedule the services near my home and when I show up the technician tells me that it isn’t showing that my car is a “certified pre-owned” vehicle. I call Somerset GMC & talk to Sam (service mgr) who states “we prepped it for certification, but it is t certified. I never told you that & the paperwork doesn’t state that.” I told him that I had the inspection paperwork and Bob hadn’t me wait an extra day to get the inspection for the certification. End result, Bob lied to me & they black sharpied out the “certified pre-owned” wording on the inspection form” (small upper left corner on an inspection sheet. The managers reply was that I could go there & he’d do the oil change for me even though it is not convenient to me at all & they lied to get a sale. He hung up the phone on me. More

LOVE LOVE LOVE this Dealership I absolutely love this dealership. Receptionist Kim has an upbeat personality and remains customer focused at all times. Service Rep. Grant goes abo I absolutely love this dealership. Receptionist Kim has an upbeat personality and remains customer focused at all times. Service Rep. Grant goes above and beyond my expectations. He explains each service in detail. People without auto mechanic knowledge can bring their vehicle here with complete confidence and peace of mind. The entire dealership treats you like family. More

Easy Process Darrel didn't put any pressure on us. Found the best deal. Made the whole process very easy. I will definitely go to him next time. Darrel didn't put any pressure on us. Found the best deal. Made the whole process very easy. I will definitely go to him next time. More

Lied about the car They lied about the oil change. The oil was old and messed up the car, the oil filter was jammed and also old. There's rust at the bottom of one of th They lied about the oil change. The oil was old and messed up the car, the oil filter was jammed and also old. There's rust at the bottom of one of the doors, they didn't mention it. The passengers seatbelt is been taken out and put back the wrong way in and the guy who sold the car said he can't do anything about it he also said that the oil was changed. They don't even check after their mechanics. More

Do not stand behind the work , lying, lazy and untrustworthy I had car trouble in December, it stalled at a light and would not restart. I had the car towed to Somerset, where I bought it. They kept the car fo I had car trouble in December, it stalled at a light and would not restart. I had the car towed to Somerset, where I bought it. They kept the car for 5 days before even looking at it and would not give me a loaner. They quoted me a price to repair, then gave me another price when finished (lower so no problem there) but then a third price (higher this time) when I went to pick it up. No explanation as to why the price fluctuated. Fast forward 1 month and the car dies at a light again. Same exact problem, same explanation when they looked at it except this time I was told it needed a new engine.. I went in to talk to a salesman about replacing the car and he was rude and very unhelpful. I told him what I wanted and he said it would take 4 months to get that car, and it would be priced thousands more than the online quote I had. He also said they would only give me money on a trade-in if I purchased a car from their stock even though they didn't have what I wanted. I had taken my car in for service before and not had problems but this time the service person was rude and seemed like it was an annoyance to talk to me. I will NEVER go to this dealer again and I will tell everyone I know to avoid them. (I went to another Buick dealer and he found the exact car I wanted and had it on his lot within 24 hours). More

Matt Witmer's excellent service helped us decide to buy Matt Witmer's professionalism was just what we needed to understand that the car we wanted was the Buick LaCrosse. We are so pleased with the car we Matt Witmer's professionalism was just what we needed to understand that the car we wanted was the Buick LaCrosse. We are so pleased with the car we've had for only a few days that we just would like to thank Matt for taking so much time with us to answer all our questions and teach us just what the LaCrosse had to offer. We can't wait to show it to all of our friends and let them see what a great ride it is. More