Suburban Buick GMC of Troy

Abysmal experience from start to finish Based on other reviews, we thought this would be a great dealership to buy our certified pre-owned car. We were wrong. From start to finish, this wa Based on other reviews, we thought this would be a great dealership to buy our certified pre-owned car. We were wrong. From start to finish, this was the typical car dealership run-around circus. All of our concerns with the state of the car were glazed over. "All of those things are taken care of by the warranty" is not something a buyer wants to hear when making a $25,000+ investment. Fix the cars you are selling before they're put onto the lot. The interior shape of the car was ABYSMAL. Clumps of human and dog hair in the back seat and cargo area. We found dog food all over the cargo space. After 15 minutes of back-and-forth, the dealer (Elia A) finally relented to cleaning the car. "A $250 professional" detailing was done in all of three minutes. The detailer and dealer admitted right in front of us that another dealer drove the car around on a daily basis, and had a chuckle over it. Nothing like a dealer taking your new car around town on joyrides before you buy it. We were told that $250 would be taken off the price, based on the horrible state of the interior. We never received the $250. The power lift-gate struts are very clearly worn out on the car. This is checked off as inspected and OK on the CPO inspection. It makes us wonder what else was "glazed over" on the CPO inspection. The XM radio was not activated at the time of purchase, even though we were told it was. It took 15 minutes of back-and-forth with the sales manager (Sam Anton) to replace a safety item (worn out and dry-rotted tires). We contacted VP/GM of Sales at the dealership (Jim Bechtell); we never received a reply to address any of our concerns. We drove for over 8 hours to see this specific car. We're so glad we never have to deal with these people again. More

Wonderful experience. John was attentive, informative, timely, & wonderful to work with. Everyone in the dealership was very nice; I especially liked that I wasn't pounced John was attentive, informative, timely, & wonderful to work with. Everyone in the dealership was very nice; I especially liked that I wasn't pounced on. The dealership itself was bright, very clean, & appeared comfortable for anyone who waited for their vehicle in service. All & all, a wonderful experience & I would highly recommend the dealership & John Swanson in particular to anyone. Thank you John!!!!! Love my Encore!!! More

John Swanson , was awesome to work with he went above and beyond to make sure we got exactly what we were looking for! My husband and I would recommend John to any , was awesome to work with he went above and beyond to make sure we got exactly what we were looking for! My husband and I would recommend John to anyone who is looking to get in to a new car/truck. Thanks again John Swanson your the best! More

Great experience! This was the best experience I've had buying a car! Right from the start my salesman Bob M was great, no pressure and patient with me since I lived 4+ This was the best experience I've had buying a car! Right from the start my salesman Bob M was great, no pressure and patient with me since I lived 4+ hrs. away. When I got to dealership everyone I came into contact with was so wonderful! More

All around awesome experience I now have a fantastic 2015 GMC Acadia and I couldn't be happier! The vehicle is outstanding and the service I received from John Swanson was superb. I now have a fantastic 2015 GMC Acadia and I couldn't be happier! The vehicle is outstanding and the service I received from John Swanson was superb. Thank you for a wonderful car buying experience More

Failure to fix problem on 1990 Buick My 1990 Buick was in Somerset service center to fix a problem with the fuel system, After spending over 1000 dollars on a Mass/Air flow controller an My 1990 Buick was in Somerset service center to fix a problem with the fuel system, After spending over 1000 dollars on a Mass/Air flow controller and a fuel pump, the vehicle is still having issues with the fuel system. I am very frustrated with the service and looking for recourse to correct this problem. More

I highly recommend Somerset Buick/GMC dealership to anyone who is seeking a new or pre-owned vehicle. I have been very satisfied with the service work and with the sales representative John Swanson. anyone who is seeking a new or pre-owned vehicle. I have been very satisfied with the service work and with the sales representative John Swanson. John is the most contentious dedicated and friendliest sales rep I've ever met. He takes care of every automotive need with compassion and sincere concern. In my opinion he is a valued asset to your organization and to those of us who depend on your dealership to give us the best quality service possible. Kudos to John Swanson and may he have continued success in everything he does....great job John and thanks again for all of your help! More

My experience was good. Larry was an informative and helpful sales associate. I had not bought a new car in 17 years and I was completely satisfied with my purchase. helpful sales associate. I had not bought a new car in 17 years and I was completely satisfied with my purchase. More

Me and my husband just purchases a new Gmc Acadia Denali. We are so happy with the John Swanson our salesman and we love our new vehicle. We are so happy with the John Swanson our salesman and we love our new vehicle. More

I stopped in to check out the Buick Regal GS with manual trans. The employee immediately had a poor attitude and brought the car for us to test with several interior vehicle fit and finish issues and a ver trans. The employee immediately had a poor attitude and brought the car for us to test with several interior vehicle fit and finish issues and a very low fuel tank. The individual then stated that we must follow a predetermined route for the test drive. We left-drove down the street to Suburban Buick-and were quickly pleased by the experience and would up buying the vehicle from them. More