Suburban Cadillac of Plymouth

Seamless from start to finish Thank you to Robert Sanders - salesman " You are the best". Jason Wier - finance " Thank you " I am so glad I chose a Cadillac and your dealership Thank you to Robert Sanders - salesman " You are the best". Jason Wier - finance " Thank you " I am so glad I chose a Cadillac and your dealership More

Significantly exceeded my expectations From the moment I walked in until the time I picked up my car I was impressed with everyone I met. Honest, trustworthy, and hard working is how I woul From the moment I walked in until the time I picked up my car I was impressed with everyone I met. Honest, trustworthy, and hard working is how I would describe the people at this dealership. More

Warning! I went to this location because my car was saying low oil pressure when I would press on the break, even though I recently had an oil change. Also I w I went to this location because my car was saying low oil pressure when I would press on the break, even though I recently had an oil change. Also I wanted them to check out the steering wheel, which would get tough and say “service steering system" and then when I turned the car off and back on it would go back to normal. The woman I spoke with told me that you have to pay for the techs time to look at it no matter what, and that that money would be put toward any repairs. It was $125 an hour and it would take 3 hours. I came back to get my car, they told me they couldn’t find anything wrong with the steering wheel, and that they couldn’t find any oil leaks. So all they did was give me an oil change and said that because I took it to a random oil change place they must have not put enough in. So I ended up paying $375 for an oil change! Two months go by and the low oil pressure is coming back on. I take it back and she tells me that they think there is an oil leak and I would have to pay for the techs time to look at it. I said “I do not feel that I should have to pay for the techs time because I paid for it last time and they said they couldn’t find one!” She said okay they would look at it. She then calls me and tells it is leaking oil and coolant, and it would be $5,600 to fix. I come to pick up the car and ask for a detailed estimate that breaks down parts a labor. The man I spoke with was extremely rude and said “What she didn’t tell you how much it would be?” I said “yes she did, however I would like to see what the cost entails, do you not do that?” He then told me it was too late and he would have the lady I spoke with previously email me the estimate. She sends me an email that literally says: Seal oil and coolant leaks: $6,400. Really? It went up $900 overnight… no breakdown of parts and labor. I took my car to Ford and Wayne auto shop in Westland. They fixed the oil and coolant leaks, and my steering system (which even the dealership said they couldn’t figure out what it was!), parts and labor included $1200. They are extremely rude, unprofessional and they take advantage of people. More

#1 dealer Excellent dealership and phenomenal sales staff. 1st time buying a Cadillac and can't believe I waited so long. Donna is the best. I highly recomme Excellent dealership and phenomenal sales staff. 1st time buying a Cadillac and can't believe I waited so long. Donna is the best. I highly recommend her. More

New car! Came in to just look at possibly getting a Cadillac xts and trade in my cts. Darius my salesman came up to me and said I could get a Cadillac Ct6 in m Came in to just look at possibly getting a Cadillac xts and trade in my cts. Darius my salesman came up to me and said I could get a Cadillac Ct6 in my budget. Before you know it I was driving on in a new Cadillac Ct6 premium! Thanks again Darius. Lorna claypool More

Wonderful first experience with Cadillac Our saleswoman Barbara went out of her way to ensure that we were happy with our new car. She spent much time showing us how to utilize all of the op Our saleswoman Barbara went out of her way to ensure that we were happy with our new car. She spent much time showing us how to utilize all of the options and made the whole experience a pleasure. We were also very happy working with Scott, our financial services manager, who also spent much time with us and was dedicated to ensuring we would be nothing but pleased. We will be return customers. More

Customer Service Our salesman, Darius, was very helpful and personable, and we also had good service and information from Jason, the financial manager. It was a good Our salesman, Darius, was very helpful and personable, and we also had good service and information from Jason, the financial manager. It was a good buying experience. More

Wonderful My salesman Dean was very helpful. Would recommend him to my friends,did not feel like he was pushing me into purchasing any extra warranty for my ca My salesman Dean was very helpful. Would recommend him to my friends,did not feel like he was pushing me into purchasing any extra warranty for my car which I appreciate More

12 Month Warranty? Good one! Bunch of low life clowns behind fake smiles and fake reviews. Paid them them $4,000 to repair my car's engine which was not functioning at all. Took t Bunch of low life clowns behind fake smiles and fake reviews. Paid them them $4,000 to repair my car's engine which was not functioning at all. Took them two weeks, not a problem. They gave me a 12 month warranty on their parts and labor. But a few weeks later I noticed the motor oil kept getting low. I took it to my local mechanic, one look and he said it was burning oil. I took it back to Suburban Cadillac. Told the guy behind the counter what was going on. Said they didn't have any time to look at it today and to leave it overnight and they'll see what they can do. Then he hands over a bill of $100 that would be charged for diagnostics. I told him I just had it repaired and had the receipt with me. Then he says to me "I think we only fixed the timing chains on your car. This isn't covered" BEFORE I SHOWED HIM THE RECEIPT! I never met this guy during my previous visit for repairs, how the xxxx would he even know anything about me, my car, or what they did. Then after I showed him the receipt and the long list of parts and labor he says "Well, if they don't find anything you'll still have to pay the bill" in a snarky manner. I was upset but I wanted my car looked at since I had already driven up there. I asked him if they lended out courtesy cars and without a moments hesitation said "We do, but we don't have any right now. We have list where you can sign up for one." Fine, could you offer me a ride home? "Well which one do you want? A ride home or a courtesy car?" As in I can only choose between a ride home and a courtesy car that doesn't exist. I sat around waiting half an hour for the courtesy ride to appear, that was conveniently away with another customer, before I just upped and left with my car. These guys are a bunch of snakes in business suits out to suck you dry. They did everything they could to push me out of there just they could skimp on their warranty. I would give them a negative rating if I could. God knows they deserve it. More

Paul was helpful and did me great love my car Paul was perfect got me in an out in 15 min cadillac 2012 will go back to him real soon thanks paul u the man Paul was perfect got me in an out in 15 min cadillac 2012 will go back to him real soon thanks paul u the man More