Suburban Chevrolet

Had a scheduled Oil Change and tire rotation (smart care coverage #818603765). When I drove in I noticed I had a headlight out on left side. I ask if they could change it while doing oil change, and how muc coverage #818603765). When I drove in I noticed I had a headlight out on left side. I ask if they could change it while doing oil change, and how much it would cost. Robert Kincade, my service advisor, said it would cost about $50. I ask why so much. He said the cost of bulb + labor. I ask how much is the bulb? He said about $20 or $30. I said which is it $20 or $30? He said he would have to check with parts department. I said I would change it myself. While I was getting oil change I went to to dealers parts department and ask the cost of bulb for my truck. He looked it up (Bulb # 9006) It was over $20. I decided to buy it at a auto parts store. After oil change, and tire rotation, which your service department does a great job. I went to Midas auto part store and ask for bulb for my truck. They came up with same bulb as your parts department (#9006) Price less than $9. (it was the same bulb, not a knock off) I went home, read truck manual and put in my truck in about 5 minutes. It was very easy. I'm sure your service people could have put in in less than 2 minutes, while changing oil or rotating tires. And I believe your service advisor also must know how easy it is to change a bulb. Why quote me a price about $50. And your parts department charges over twice the amount as a competitors parts department. This is the third time I had issues of trust with your department. Check my records. 1st time service department called me and want me to put in new motor in power windows, while changing Battery, there was nothing wrong with power window when I brought it in. 2nd Time while getting oil change on my 2009 Cobalt, I ask for a quote on some miner damage to front. Body shop quote was over $3000, I put a claim, to my insurance company, and went to there body shop. They did it for $1400 , and I canceled claim and paid it all ( had $1000 deductible) I bought a 2007 truck, and a 2009 car at this dealership, because of your sales department, and your location to my home. I question where I will buy my next vehicle. Jim More

The team worked hard to get the vehicle we wanted. They were efficient with the vehicle delivery. The paper work was well organized. They immediately greeted us and went about the business efficiently. were efficient with the vehicle delivery. The paper work was well organized. They immediately greeted us and went about the business efficiently. Very good to work with. We really like the vehicle and financing was helpful.Thank you. Steve and Sandi Busch More

-Really appreciate the coupon (in this case $100)... -Really appreciate the coupon (in this case $100)... -Like very much the shuttle service-may not service car here without! -Used the web site for s -Really appreciate the coupon (in this case $100)... -Like very much the shuttle service-may not service car here without! -Used the web site for scheduling and information on the service/maintenance features and cost - very helpful and user friendly. -the maintenance took the entire day (from 7:30am until 11pm) but wasn't totally informed about the length so picked up the vehicle on the following day, unexpected length of time More

Justin and Jason worked with me during our negotiations and gave me what I consider to be a very fair deal, including trade in for my 2007 Corvette convertible as well as a substantial discount off MSRP on and gave me what I consider to be a very fair deal, including trade in for my 2007 Corvette convertible as well as a substantial discount off MSRP on my 2011 Corvette Grand Sport convertible. I was treated with respect; negotiations were done in a friendly manner, and I closed on the sale feeling I was treated very fairly. This has not always been my experience with other dealerships. Thanks for making this a pleasant (and exciting) shopping experience for me; it makes me want to come back to Suburban Chevrolet for my next vehicle. Sincerely, Gary Boehler 4840 Harbor Lane N. Plymouth, MN 55446 Note: this may be used as a testimonial by using only my first name (Gary) and no last name or address. Thanks. More

Well, here is my story…. I needed to find a car fast, my 2010 Ford Fusion and I were in an accident (car was totaled) late on a Friday afternoon. So, the last thing I wanted to do was to go car shopping ov 2010 Ford Fusion and I were in an accident (car was totaled) late on a Friday afternoon. So, the last thing I wanted to do was to go car shopping over the weekend. I went to a couple of dealerships and drove many different vehicles (tiring). My last stop was to Suburban Chevrolet and I meet with Kent Kotval. Kent listened to what I was looking for in a car and had me test drive a couple difference cars to make sure that the car I bought was the right fit for me. I bought a 2011 Chevy Cruze. More

The price on the 2011 Camaro I bought was fair, but the price I received on my 2006 Corvette trade-in was low. I received 27,000 and kbb.com came up with 29,000 in good condition. Trade-in value never ma price I received on my 2006 Corvette trade-in was low. I received 27,000 and kbb.com came up with 29,000 in good condition. Trade-in value never matches on-line amounts, it's always lower. As a long time customer, it would be nice to get the higher value occasionally. Suburban Chevrolet is still going to make a nice profit on the resale. More

Everything was great! The service person was fast friendly and precise. They took care of an "extra" problem another service center was necessary and Rob said they would check it out and probably no friendly and precise. They took care of an "extra" problem another service center was necessary and Rob said they would check it out and probably not cost anything, and they did and he was right (filled coolant reservoir, the other shop wanted to charge $15!!!). Vehicle was done quickly. More

Overall, I had a good experience with my car repair. The people I dealt with kept me well informed of repairs necessary, completed the work in a timely manner, recommended necessary but not unnecessary repa people I dealt with kept me well informed of repairs necessary, completed the work in a timely manner, recommended necessary but not unnecessary repairs and appeared to try hard with the extended warranty people (unfortunately in vain). Stephen did a good job interacting with me. My only regret is that I was not able to thank him personally for his hard work when I went to pick up my vehicle. Sincerely, Kelly Boss More

My service advisor was Tim. Tim and Lance both went out of their way to help me and I really appreciated it. Tim commmunicated very well and explained the issues with my truck clearly. I felt my business of their way to help me and I really appreciated it. Tim commmunicated very well and explained the issues with my truck clearly. I felt my business was important to Suburban and I was a valued customer. I look forward to working with Suburban Chev. in the future. -Steve More

Service advisor provided options so that items needing repair first were addressed. His advice allowed me to stay within my budget and address the issues needed. I can address the next items at a later repair first were addressed. His advice allowed me to stay within my budget and address the issues needed. I can address the next items at a later date. I will definitely be back for the follow up work. More