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Suburban Chevrolet
Eden Prairie, MN
2,545 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 28, 2019
The Service Assistant was great! I worked with Mike Stansbury and he handled my appointment to get an oil change and tire rotation. He was very helpful and friendly and everything was I worked with Mike Stansbury and he handled my appointment to get an oil change and tire rotation. He was very helpful and friendly and everything was completed very quickly. I would highly recommend! More
by JCSEBOLBORO
Verified CustomerEmployees Worked With
Mike Stansbury
August 28, 2019
Tail lights fail to turn off after shutting off truck The night before I noticed my tail lights did not turn off after over an hour in the garage. In order to preserve the battery I disconnected it. The The night before I noticed my tail lights did not turn off after over an hour in the garage. In order to preserve the battery I disconnected it. The next morning I connected it and drive to the dealer. 10 mins after shutting off my truck the lights were still on. 2 service people confirmed the problem. Later, when I called on the status I was told… 1 we could not duplicate the problem. 2 when you disconnected you lost all the codes. I didn’t want to argue but… 1. The problem was verified when I arrived by the service reps. As a customer, I feel bad they are implying I don’t know what I’m talking about 2. The problem happened at the dealership, verified by staff, TO IMPLY I deleted the codes by disconnecting the battery the night before is insulting. The only good thing that happened was Mark Thompson stopping by in the waiting area to say hi. More
by mw_gardner
Employees Worked With
Another service guy- don’t know his name. , Melissa Sauer, Mark Thompson
August 27, 2019
They did not fix the problem charged me 53 dollarsdisrespect I will not have any dealings with this dealership again.they were rid and disrespectful. They cheated me out of 53 dollars and did not fix the problem I will not have any dealings with this dealership again.they were rid and disrespectful. They cheated me out of 53 dollars and did not fix the problem. More
by Carguy1966
Employees Worked With
Service assistant manager.
August 26, 2019
Good customer service not good outcome Jeremy was great but was disappointed when I got in my car the work was not completed and I have to come back to get them to redo the work Jeremy was great but was disappointed when I got in my car the work was not completed and I have to come back to get them to redo the work More
by BLUMGOALIE
Employees Worked With
Jeremy Anderson
August 24, 2019
AMAZING CUSTOMER SERVICE!!!! A great dealership with the best sales guy, Jack! Made the entire experience seamless and easy! Was very patient with me as I test drove a number of c A great dealership with the best sales guy, Jack! Made the entire experience seamless and easy! Was very patient with me as I test drove a number of cars and was so kind during the process! The guy knows his stuff- ESPECIALLY if you are looking for a Tahoe! Highly recommend! More
by justine.kirkeide
Employees Worked With
Jack Yanisch, Mark Thompson
August 23, 2019
great service I had been driving a 2005 colorado for 6 years , so I decided to get a new one . The dealership gave me a price I thought was good . I had been driving a 2005 colorado for 6 years , so I decided to get a new one . The dealership gave me a price I thought was good . More
by T G
Employees Worked With
Ben Cutts
August 23, 2019
Awesome customer service from start to finish. Brett was very helpful in purchasing a new vehicle. He set up a time for me to see it, had all the car fax and service info available as well. He gave Brett was very helpful in purchasing a new vehicle. He set up a time for me to see it, had all the car fax and service info available as well. He gave me the option to test drive the vehicle alone or with him which is a nice option to have. He wasn't pushy or anything with the sale and was very helpful and attentive. I had a lot of questions and he answered them honestly and thoroughly. Steve in the finance department was awesome as well. I know I kept both Brett and Steve past store close time, but neither one rushed me in the purchasing process. They both have awesome customer service skills! Although Eden Prairie is 30 miles from my home, I would definitely make the drive again to receive amazing customer service such as this! Thank you! More
by Bchevy
Employees Worked With
Brett Skalisky, Steve Beech
August 23, 2019
Great service by Tim Great service from Tim. He was very understanding and patient. The amazing service is why I go to suburban Chevrolet every time for my car needs! Great service from Tim. He was very understanding and patient. The amazing service is why I go to suburban Chevrolet every time for my car needs! More
by NextCarWillBeATesla
Employees Worked With
Tim Chvala
August 21, 2019
Jack was excellent to work with, Highly recommend! We had been to a number of dealerships to find our Blazer. The dealership had a great selection and were super easy to work with. We were though the p We had been to a number of dealerships to find our Blazer. The dealership had a great selection and were super easy to work with. We were though the process in less then an our after deciding to buy with them. More
by SarahK
Employees Worked With
Jack Yanisch, Steve Beech
August 21, 2019
Great Service Kristine did a wonderful job. She made sure I was in and out quickly after hearing my concerns. My vehicle was ready on time. She even ran out to mee Kristine did a wonderful job. She made sure I was in and out quickly after hearing my concerns. My vehicle was ready on time. She even ran out to meet me in the lot before I left to ensure I was happy. Great work! More
by Happy Customer 19
Employees Worked With
Kristine Burgwald
