Suburban Chevrolet

BUYER BEWARE! ESPECIALLY WOMEN! I bought a car in July 2026 with a down payment and drove off with full coverage insurance and the contract. I was told my first p ESPECIALLY WOMEN! I bought a car in July 2026 with a down payment and drove off with full coverage insurance and the contract. I was told my first payment was due end of Sept. Went to make the payment and the loan company couldn't locate me in their system. I consistently tried to make payments and had the lender verify my employment several times and was told i was good to go. The dealership lost my paperwork and file. I did everything I was told to do. Friday Nov 6th I got a call from a man named NICK NICHOLSON who claimed to work for Suburban Chevrolet. BEWARE! He is a predator and a pervert who does the "dirty work" for the owner RUSTY BANKS and general manager MIKE WARREN. Be careful ladies he will threaten, intimidate, and sexually harass you. He will ask you to send nude pics in exchange to help you buy a car with fake paystubs but only if you sleep with him first. If you don't comply he will threaten you. I do not know this man. He is very scary. I am pressing charges and have filed a police report so this does not happen to anyone else. (case # 2026-1527). This entire process was horrifying and I would NEVER buy form here!!! More

I brought my 2021 Buick Encore GX in specifically to replace the electronic coolant control valve. On Page 1 of the initial intake paperwork (attached), Line #1 clearly reads: “CUSTOMER STATES THAT THE replace the electronic coolant control valve. On Page 1 of the initial intake paperwork (attached), Line #1 clearly reads: “CUSTOMER STATES THAT THE COOLANT CONTROL VALVE NEED TO BE REPLACED”. I was initially quoted around $1,500. ​An hour after drop-off, a different service advisor called back stating the price was jumping by roughly $1,000 to over $2,500 because they “couldn’t just change the thermostat” and would need to replace the entire “housing.” ​Anyone familiar with the 1.2L/1.3L E-Turbo platform knows that the coolant control valve is an integrated, electronically controlled rotary assembly bolted directly to the block. There is no separate standalone thermostat replacement procedure for this vehicle; the complete valve assembly is the only way the part comes. ​When reviewing the final pre-invoice (Page 2, Line #5 attached), the line description was altered to read: “Customer Reports: THERMOSTAT HOUSING REPLACEMENT / Caused by: diag and found needs new coolant control valve”. Despite that wording, the only part installed on that line was GM Part #25207464: VALVE ($421.54), backed by a $1,850.70 labor charge. No separate housing exists, nor was one billed. ​Instead of simply being upfront that the initial quote was a clerical mistake between warranty labor rates and customer-pay book time, a mechanical excuse was fabricated to justify a $1,000 jump. While Kristi is who I normally work with and she handled the pickup, she was stuck defending the discrepancy, pressing for a 5-star review because pay depends on it, and trying to shift blame for the initial part diagnosis onto me. The mechanical repair itself was completed, but customers deserve straightforward transparency on pricing and mechanical facts, not manufactured excuses. More

Communication when getting service work is poor. Final bill was more than 100 dollars over the estimate without any call or explanation which I ask for when I left my car for service. Final bill was more than 100 dollars over the estimate without any call or explanation which I ask for when I left my car for service. More

BEWARE! Awful experience with this company. I specifically asked about the condition of the driver’s seat and interior, and the salesman outright lied. I sti Awful experience with this company. I specifically asked about the condition of the driver’s seat and interior, and the salesman outright lied. I still would have bought the car but could have negotiated a new seat cover into the deal. He claimed the interior was perfect, but the steering wheel was so badly damaged it needed replacing. When the car arrived, the front end pulled hard to one side—something even their delivery guy noticed. I had to get it repaired and aligned before I could drive it. There was also body damage requiring a new front bumper, which wasn’t visible in the app photos. The volume knob is broken, the brakes are howling, and the driver’s door is tough to open. Four months later, they still haven’t sent the paperwork to get it licensed. Now I have a Corvette I can’t drive because it’s not registered, and no one will return my calls. I shouldn’t have to turn to the Oklahoma Motor Vehicle Commission just to get results. They were all very helpful and friendly until I signed the contract. Never again. More

Sure glad Allen Marc's has joined your great dealership. He just sold my friend a new truck. That flew in from Santa Fe today and drove home. Very happy. He just sold my friend a new truck. That flew in from Santa Fe today and drove home. Very happy. More

Great service and customer appreciation from the whole sales team. They worked with me on getting me the best deal possible. sales team. They worked with me on getting me the best deal possible. More

During my search for a Silverado that would meet my needs, Isaiah Loera proved to be a most knowledgeable and courteous sales representative. He ensured my experience at Suburban Chevrolet was a pleas needs, Isaiah Loera proved to be a most knowledgeable and courteous sales representative. He ensured my experience at Suburban Chevrolet was a pleasant one. I found all who guided me through the process to be professional and helpful. My last new vehicle purchase was with Ford. That ordeal took over 9 1/2 hours and left me with a headache that lasted throughout the evening. My experience with Suburban Chevrolet took less than 1/2 that time with no ill effects. Thank you for a most pleasant experience. More

Really enjoyed working with your salesman. He answered all the questions we had on this new vehicle purchase. Would definitely shop here again and would recommend to everyone. He answered all the questions we had on this new vehicle purchase. Would definitely shop here again and would recommend to everyone. More

It was done within the time frame that they gave to me. It was a good experience. It was a good experience. More

We bought a used car yesterday. Allen Marrs and Justin Landers gave us great service! Allen Marrs and Justin Landers gave us great service! More