Suburban Chevrolet - Service Center

Misleading advertisement I received a coupon in the mail for an oil change and tire rotation for $29.95. When I called to schedule the appointment I told the scheduler about t I received a coupon in the mail for an oil change and tire rotation for $29.95. When I called to schedule the appointment I told the scheduler about the coupon and I presented the coupon to the service person immediately upon arriving at the service center. He did not say anything at that time about the dealership no longer carrying "conventional" oil. I only found out about it when I went to the cashier to pay for the service. I was charged $10 more for the service for that reason. I really didn't need the tire rotation so I would have brought my car elsewhere for an oil change if I would have known that I was going to be charged extra for a certain type of oil. My biggest complaint is that I wasn't told up front about this, not the $10 difference in price. While I was waiting there, I sat near the cashier's area and overheard a couple other customers complaining about charges that they weren't made aware of up front. I will no longer be going to Suburban for any service. Belzer's and Lupient know how to treat there customers!!! I will be taking my business there and I will spread the word about Suburban not being up front with their customers. P.S. Your site is prompting me to choose one employee that helped me during my visit. I have no idea who helped me and I really don't want to throw anyone under the bus, but since I have to choose someone I selected the first person on the list. More

Services not done, expectations not met After several days, services such as wash, shown in the package I purchased was not done, other major replacements/services promised were simply not d After several days, services such as wash, shown in the package I purchased was not done, other major replacements/services promised were simply not done. Two service advisers just returned different excuses and NEVER said they were sorry for my trouble or future trouble to get the vehicle fixed. I will never return to Suburban Chevrolet again for any reason. More

Excelant service I brought my 2007 Suburban in for a major suspension issue. Front spring broke and took out several other components in the front end. The damage to m I brought my 2007 Suburban in for a major suspension issue. Front spring broke and took out several other components in the front end. The damage to my vehicle was caused by hitting a huge Minnesota pot hole. Tim Chavela was able to handle the situation without hesitation. He also successfully worked with my insurance company as this was a covered comprehensive claim . I have used Suburban Chev. for all of my maintenance on this vehicle and have always been very satisfied. More

On the whole it was a good experience I have only one negative with my experience, nobody went over how to use the cruise control that was installed. I figured it out but if someone had ne I have only one negative with my experience, nobody went over how to use the cruise control that was installed. I figured it out but if someone had never had cruise control before they might not have known how to use it. More

Great Customer Service!!! I brought my car in for repairs to my USB port. Tim gave me a rental and provided updates on when my car would be completed and called me when it was I brought my car in for repairs to my USB port. Tim gave me a rental and provided updates on when my car would be completed and called me when it was ready for me to pick up. More

Knowledgable and attentive employees The service expert for corvette, Tim,knew exactly the problem was and fixed it efficiently. The shuttle driver,Bob, was exceptional in his service. I' The service expert for corvette, Tim,knew exactly the problem was and fixed it efficiently. The shuttle driver,Bob, was exceptional in his service. I'll always go back for service there More

Excellent service The people are very nice and polite. They keep you up to date on the progress of the service being performed. Best place to have service done on any v The people are very nice and polite. They keep you up to date on the progress of the service being performed. Best place to have service done on any vehicle. More

Appreciate our Service Advisor Nick does a great job every time our truck is in for service! We appreciate his advice and patience while explaining any findings!! We definitely reco Nick does a great job every time our truck is in for service! We appreciate his advice and patience while explaining any findings!! We definitely recommend him to others! More

Great Service I showed up on a busy Saturday morning to get my car serviced and they fit me in. The finished my service early and I am always pleased with this tea I showed up on a busy Saturday morning to get my car serviced and they fit me in. The finished my service early and I am always pleased with this teams work. I also bought my Impala from this dealership and will buy another based on the same great customer service. More

Great service The service process is so easy. The check-in process is simple, the services provided are top notch and they even parked my truck near the door becaus The service process is so easy. The check-in process is simple, the services provided are top notch and they even parked my truck near the door because it was raining. More