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Suburban Chevrolet - Service Center
Eden Prairie, MN
1,170 Reviews
1,170 Reviews of Suburban Chevrolet - Service Center
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Helpful June 16, 2022
I was having some intermittent problems with my Chevy, and upon entering my VIN at GM's online warranty tracker I saw the issue was covered by a special coverage warranty extension. I mentioned this when and upon entering my VIN at GM's online warranty tracker I saw the issue was covered by a special coverage warranty extension. I mentioned this when I set up an appointment at Suburban, and I mentioned it when I dropped off the car. Several hours later I got a voice mail from Andrew. He stated that they reset the error codes and all was good so I could pick up the car. I tried calling back the number he left, and it went into a voice mail with someone else's name, and no mention of Chevrolet or any company name. I wasn't sure if Andrew had given me the correct number or not. I tried several times, no answer. I tried calling Suburban Chevrolet several times, no answer. Finally I drove to talk to Andrew directly and found 5 guys sitting around shooting the breeze and not answering calls. Andrew said there was nothing he could do, they couldn't reproduce the problem. I asked him to look up the special coverage bulletin (and provided him the number) and he said he couldn't do that since he couldn't reproduce the problem. And he did me the "favor" of reducing the $150 diagnostic fee to $100. When I got home I called GM, and they said there was no need to reproduce the problem, that my vehicle was covered by the Special Coverage and that GM would pay for the fix. I will not go back to Suburban for that. More
by TJS
Employees Worked With
Andrew
December 29, 2021
Had an alignment done by Suburban Chevy. Had service at another dealer and they found a tie rod nut had not been tightened. Since that is obviously a safety issue I have decided not to service my vehicles another dealer and they found a tie rod nut had not been tightened. Since that is obviously a safety issue I have decided not to service my vehicles at Suberban Chevy in Eden Prarie, MN. I prefer my family alive! They did correct there work and make it right but im not taking any chances with my family More
by Jhuckenpoehler
Employees Worked With
Don't recall names
July 10, 2021
DO NOT GO HERE!!!!!!!!!!!!!! I cannot stress this enough! I would absolutely rate this dealership a zero if this website let me. Our family's one of a kind van was STOLEN from their lot and they are not hold I would absolutely rate this dealership a zero if this website let me. Our family's one of a kind van was STOLEN from their lot and they are not holding themselves accountable. Not only was our van conveniently out of camera range (yes they have had cars stolen from their lot several times), but the real kicker is that the repairman TOOK OUR KEYS HOME!!!!!! Who knows what could have happened to the keys over the weekend! Absolutely unacceptable. Terrible, terrible service and accountability. Our priceless van that has taken our family all over the country for 15+ years is now gone forever, probably taken to a chop shop. All thanks to Suburban Chevrolet. Not only are we without a vehicle, we are grieving a car that felt like a part of the family. It was a legend it my family, and now it is just a memory. This should never have happened, and they should have taken higher precautions. Your car is NOT SAFE here at this dealership and with its moronic employees. Save yourself the time, money, and possible safety risk and go somewhere else. More
by janek
January 30, 2021
Asked how much a coolant flush was and forgot the last time I had my car in they had done that. This is the only place that has serviced my car. They could have looked and told me it wasn’t necessary ri time I had my car in they had done that. This is the only place that has serviced my car. They could have looked and told me it wasn’t necessary right now. I had at least 40,0000 before I needed that. Otherwise good. More
by LETITRYED01
Verified CustomerEmployees Worked With
January 28, 2021
I’ve received great customer service! Very happy with Austin’s communication and immediate response. Will definitely continue to service my 2014 Chevy Tahoe at Suburban Chevrolet. Austin’s communication and immediate response. Will definitely continue to service my 2014 Chevy Tahoe at Suburban Chevrolet. More
by NIKKI
Employees Worked With
Other Employees :
Tim Chvala, Melissa Sauer, Tom DeMorest, Carissa Miller
January 27, 2021
Austin was very helpful. He said the van would be worked on first thing Monday and it was. He was very helpful in keeping me informed. on first thing Monday and it was. He was very helpful in keeping me informed. More
by badshot2
Employees Worked With
January 26, 2021
The service department at Suburban Chevrolet is always helpful and timely at getting the work completed. They do a nice job of communicating what work needs to be done and the cost of the repairs. helpful and timely at getting the work completed. They do a nice job of communicating what work needs to be done and the cost of the repairs. More
by GMC Owner
