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Suburban Chevrolet - Service Center

4.4

758 Lifetime Service Reviews

12475 Plaza Drive, Eden Prairie, Minnesota 55344

758 Reviews of Suburban Chevrolet - Service Center

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December 18, 2018

"Oil change"

- MORRISBCB

Fast service-- friendly staff--great job spent some time talking to the performance parts specialist Tom which was very enjoyable and learned a lot. Thanks.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tim Chvala
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tom/performance parts specialist
December 17, 2018

"Recall"

- TJCHAMBERS

It was a great experience. I have been going to this dealer for a few years .Tim is very knowledgeable and he is easy to work with.

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Recommend Dealer
Yes
Employees Worked With
Tim Chvala
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 13, 2018

" Service"

- nancidave1

The service was exceptional and the service advisor was very helpful and friendly. Hats off to this dealership for excellent service. Thank you. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Reid Willemsen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 14, 2018 -

Suburban Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!

December 12, 2018

"Warranty work"

- Na

Great service from Melissa. Easy to work with and kept me updated in progress. Set us up with a loaner car and took care of us.

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Recommend Dealer
Yes
Employees Worked With
Melissa Sauer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 14, 2018 -

Suburban Chevrolet responded

Hi, we really appreciate your positive review! Thanks again for taking the time to leave us this information about your recent visit. Take care!

December 12, 2018

"Right on time."

- TNELSON51

8:00 appointment, There at 7:40. Got me right in for Oil Change, Filter, Cabin Filter and Tire Rotation. Had planned to stay awhile. Twas ready to go at 8:25. Price as quoted. New coffee machine is a blessing.

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Recommend Dealer
Yes
Employees Worked With
Dec 14, 2018 -

Suburban Chevrolet responded

Thank you for taking the time to leave a review for us at Suburban Chevrolet! We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

December 12, 2018

"New Key Transmitter and New Key"

- Smiles!

I have always had good service at this Suburban Chevrolet location. Appointments are easy to schedule. After arriving for this appointment, employees in the "Parts Dept" were very courteous and helpful with getting my items ready so I could finish the process with the Service Center. After everything was complete, my vehicle was waiting for me at the Service Door! Thank you all! Also, the lovely lady who processes all the payments is wonderful! I never see her without a smile :)

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Melissa Sauer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Bobby Allen in Parts Sales
Dec 14, 2018 -

Suburban Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Suburban Chevrolet and we hope to see you again.

December 08, 2018

"Tahoe Warranty "

- DENNYRAIL

Service department did a great job. When I asked to have the wire resodered to the rear window defroster Tim told me I would be wasting my money because of the little solder still on the widow the repair would probably fail to last very long. I really appreciated his honesty in not just selling me something he felt was a bad idea. It is always fun talking card with Kirk.

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Recommend Dealer
Yes
Employees Worked With
Tim Chvala
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kirk Fox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 14, 2018 -

Suburban Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! Thank you for your business. We look forward to working with you again, Denny!

December 07, 2018

"Friendly, quick, "

- SHOLLE7114

I thought about taking it to a local gas station for a oil change. But I like seating in comfort while waiting. I feel you really check over the car

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Recommend Dealer
Yes
Employees Worked With
Tim Chvala
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 14, 2018 -

Suburban Chevrolet responded

Thank you! We are always here to help if you need anything else! We look forward to your next visit!

December 07, 2018

"Great service "

- MUSICMANWLC36

The service was very professional and service technicians knew there jobs and explaining everything in a very understanding and convenient. They answer all questions and I would recommend service to everyone.

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Recommend Dealer
Yes
Employees Worked With
Harley Baumann
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tim Chvala
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kirk Fox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 14, 2018 -

Suburban Chevrolet responded

Hi, thank you for the great review and high star rating! If you have any further questions, please give us a call. We're always happy to help!

December 06, 2018

"Efficient,timely and friendly"

- DBRANDELL

The work was done timely and they completed exactly the work that was scheduled. Friendly service. They kept the vehicle clean with paper mats. I would highly recommend Suburban's service department.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tim Chvala
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 14, 2018 -

Suburban Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

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