Suburban Chevrolet - Service Center

Good job The service team did a great job, but as a Chevy Silverado owner, I am re-thinking my next purchase of a Chevy vehicle due to the fact that to replace The service team did a great job, but as a Chevy Silverado owner, I am re-thinking my next purchase of a Chevy vehicle due to the fact that to replace "1" low-beam light bulb required them to remove the entire grill assembly and cost over approx. $150 dollars...mostly labor. Being an Engineer I have no problem turning a wrench, but this vehicle is not designed to allow for small item maintenance. To make things worse, at 100,000 miles I'm looking at coolant line replacement to the tune of another $1000...and this truck has only seen normal highway driving...nothing rough...and the maintenance has been pretty much by the book mileage wise. I'm really let down with the state of my $45,000 sticker price vehicle...and will be looking at other options than Chevrolet for my next truck. My last ruck was a Dodge, I sold it to my mechanic with 250,000 miles on it, another party is still driving it with nearly 300,000 miles on it. Service department is great, but their hands are tied and the truck quality & lifetime is below my expectation. More

Service with kindness Service department staff and the Service Manager was great. I have dealt with other dealers service department and Suburban Chevrolet is the best. Service department staff and the Service Manager was great. I have dealt with other dealers service department and Suburban Chevrolet is the best. I would highly recommend Suburban Chevrolet. More

Good service quick in & out Service rep was giving very good advice. Put attention to my Chevys problem & repair so I could be out of garage as had an appointment regarding a c Service rep was giving very good advice. Put attention to my Chevys problem & repair so I could be out of garage as had an appointment regarding a child to PU in very cold weather. The Problem came up suddenly so was last minute repair More

I think having a women at the service desk is a great idea! They did an oil change and were asked to check some other things I was noticing and they fixed everything with no issues. I think for a female bringi They did an oil change and were asked to check some other things I was noticing and they fixed everything with no issues. I think for a female bringing a car in; we always feel they are going to try to just sell us stuff we do NOT need. Having Melissa there at the service desk and also contacting customers is a HUGE plus!! More

Oil change I was met at the door, had me in and out in a short time. Everyone was friendly and clean.! Nice lounge with a TV to make the time go quickly. I had I was met at the door, had me in and out in a short time. Everyone was friendly and clean.! Nice lounge with a TV to make the time go quickly. I had the car washed, did a nice job. More

Quick, easy and painless Thank you Tim. Lance I appreciate you going above and beyond to make sure my car is squared away. I always know my car is ready for the open road af Thank you Tim. Lance I appreciate you going above and beyond to make sure my car is squared away. I always know my car is ready for the open road after you have worked on it. More

Awesome Dealership Highly Recomened I have bought 4-5 cars and trucks from Suburban Chev since 2012 and always have excellent service and the sales staff is awesome! The last time I brou I have bought 4-5 cars and trucks from Suburban Chev since 2012 and always have excellent service and the sales staff is awesome! The last time I brought my 2012 Silverado in for an oil change I bought a car while waiting and then went back to pick up my truck! I do really enjoy going to Suburban even if it's just to stop by and look to see what's new or to say hi to the staff and grab a cup of coffee! More

Service was excellent. We have purchased approximately 5 vehicles form this dealership. We are always impressed with the way we are treated along with the cleanliness of t We have purchased approximately 5 vehicles form this dealership. We are always impressed with the way we are treated along with the cleanliness of the facility. Plan to return again in a couple of years for another new vehicle. More

Accommodating I needed a new tire and rather than lose my business, they came down in price and matched the price discount tire company had on their mobile site. I needed a new tire and rather than lose my business, they came down in price and matched the price discount tire company had on their mobile site. More

Just overall a really bad experience that only gets worse It is not any one item , I stated bye purchasing a " Certfied Surburban " nice salesman thought I was getting a fair price he did not tell me that in It is not any one item , I stated bye purchasing a " Certfied Surburban " nice salesman thought I was getting a fair price he did not tell me that in 1800 miles I needed to spend 2500$ , the service guy acted like I was the idiot for not knowing , next oil change they tell me I need front brakes because I am metal on metal so that was 500$ they did give me a little discount, so that tells me they know something is not right , so now I am afraid to go get " free oil changes because it always takes a day or two and I am now at almost 4000 out of pocket for a " Certified " Surburban that only had 47000 miles on it More