Suburban Chevrolet - Service Center

- Very few people wearing masks (workers or customers)- - Very few people wearing masks (workers or customers) - No social distancing - Did not wipe down inside when finished I was told when I made th - Very few people wearing masks (workers or customers) - No social distancing - Did not wipe down inside when finished I was told when I made the appointment that they would use the touch up pen I purchased to fix the two scratches on my car, but when I arrived, Melissa said they wouldn’t do it. The girls ruined my pen trying to get it to work, and it was the wrong color anyway! The Parts Dept would not return for credit without my receipt! - Car wash closed AGAIN (not sure why - not raining) I’ve been trying since I purchased the vehicle to get them to figure out why there is such an odor when running the defrost, but they’ve never been able to figure it out. I wanted them to look at it again and was told I would have to pay $118 just for a diagnostic. I won’t go back. More

As always great quick service. No issues at all. This is part of the reason that I buy all my cars from Suburban. Thanks Gary part of the reason that I buy all my cars from Suburban. Thanks Gary More

Friendly service staff and the vehicle was ready in good time. Priority if waiting for it. Nice lounge but a little crowded for social distancing. time. Priority if waiting for it. Nice lounge but a little crowded for social distancing. More

Kristine is the best! I’ve been working with her for years. Always gets it done on time with great communication along the way thru the repair. years. Always gets it done on time with great communication along the way thru the repair. More

Melissa was very professional and handle all my issues. Waiting room was clean and orderly. Didn’t have to wait too long and they even preformed a warranty item that was not scheduled Waiting room was clean and orderly. Didn’t have to wait too long and they even preformed a warranty item that was not scheduled More

Excellent Melissa Sauer kept me informed of all that was happening. The repair was identified and accomplished. My service request was completed and appears Melissa Sauer kept me informed of all that was happening. The repair was identified and accomplished. My service request was completed and appears to have worked. Excellent work. More

Service dept charged me $33 more for the part than the price the parts dept said it cost when they ordered it for me. That is 18% higher. price the parts dept said it cost when they ordered it for me. That is 18% higher. More

I would expect a good greeting and smooth check in, which did happen. But if regular benefits such as local ride home and car wash are not available then that should be stated up front when making appointmen did happen. But if regular benefits such as local ride home and car wash are not available then that should be stated up front when making appointments. And to blame the Covid 19 and think anyone who is appropriately educated to accept that is wrong. If that were the case why why did the service writer not cleanse the driving area, why was there not touch free sign in and out. The local drive home could have customer in back seat and masks and cleaning. The car wash could be by a coupon given to the customer. Or just say up front you dropped that.benefit. But is the extras that generate returns vs another GM dealer. More

Friendly, straightforward and informative service. Was worth the extra miles to get the job done. Gave me the confidence to do further business in the future. worth the extra miles to get the job done. Gave me the confidence to do further business in the future. More

Nice people. Main concern as a Chevy Volt owner with my recent service was no Volt technician. So basically I will need to bring my car to service elsewhere from now on. recent service was no Volt technician. So basically I will need to bring my car to service elsewhere from now on. More