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Suburban Chevrolet - Service Center
Eden Prairie, MN
1,173 Reviews
1,173 Reviews of Suburban Chevrolet - Service Center
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January 13, 2020
Good dealership. I am not sure they rotated my tires. When I log on to my carfax I see only an oil change. My cell is 612 616 7814 please update your records. When I log on to my carfax I see only an oil change. My cell is 612 616 7814 please update your records. More
by JAMESHBENNETT
Verified CustomerEmployees Worked With
Tim Chvala
January 13, 2020
I had previously responded with a less than favorable review of my experience and am pleased to note that the service team quickly responded to these concerns and personally and professionally resolved e review of my experience and am pleased to note that the service team quickly responded to these concerns and personally and professionally resolved each of items identified. They we’re open and honest about what didn’t meet their own expectations and cordially helped me understand where my expectations could be different. All in all, I appreciated their genuine response and commitment to customer service. More
by SCOTT.GANSKE
Employees Worked With
Service Director - Jim?, Jeremy Anderson
January 12, 2020
Melissa is a great help every time! Always enjoyable when it always starts with a vehicle problem but the team of people are easy and fun to deal with! it always starts with a vehicle problem but the team of people are easy and fun to deal with! More
by mphyle0
Employees Worked With
Tim Chvala, Jeremy Anderson, Chad Wilson, Melissa Sauer, Adam Arrigoni, Kristine Burgwald, Tom DeMorest
January 09, 2020
Great service from Tim. He found a solution to fix my car so I did not have to go to a second body shop. This was much appreciated and the cost was fair. so I did not have to go to a second body shop. This was much appreciated and the cost was fair. More
by EJH
Employees Worked With
Tim Chvala, Adam Arrigoni
January 08, 2020
Busted telling a WHOPPER!!! Brought my vehicle in to check pulsating brakes. Stopped in after a voicemail was left and spoke with Jeremy. He proceeded to tell me my rotors were " Brought my vehicle in to check pulsating brakes. Stopped in after a voicemail was left and spoke with Jeremy. He proceeded to tell me my rotors were "completely rusted out" and I would need all new pads and rotors. I listened patiently as Jermay continued to dig his hole deeper explaining how bad they were etc etc. Imagine his surprise when I told him I had PERSONALLY installed ALL new rotors and brake pads one year prior. He was basically stunned silent. He hemmed and hawed for about 15 seconds and then spewed out a bunch of double talk trying to save face. Bottom line is no one really examined my brakes. Suburban obviously felt it was easier on them to sell me all new brakes and pads at great expense to me rather then to actually solve my issue. After taking my vehicle to a local shop it turns out both front rotors were warped and needed to be turned or replaced. I feel sympathy for people who don't have a working knowledge of cars and have to take these people at their word. More
by Spotter
Employees Worked With
Jeremy Anderson
January 08, 2020
Service team was very helpful answering detailed questions and got me in right away. Also, while waiting the sales team was friendly and started a car for me and were not pushy. questions and got me in right away. Also, while waiting the sales team was friendly and started a car for me and were not pushy. More
by TA
Employees Worked With
Dakota Otto, Jeremy Anderson, Adam Arrigoni
January 08, 2020
After having a couple issues with a previous service appointment, I was assured it would be better in the future. On my most recent service appointment, it was. Everything went well and met my expectati appointment, I was assured it would be better in the future. On my most recent service appointment, it was. Everything went well and met my expectations. I also appreciated the follow-up call asking how everything went. Thanks! More
by TYEZZI
Employees Worked With
Tim Chvala
January 05, 2020
Equinox repair Fairly quick repair felt it was thorough. Car runs great. After a hefty bill they could have washed the car so it looked good too Fairly quick repair felt it was thorough. Car runs great. After a hefty bill they could have washed the car so it looked good too More
by kevout46
Employees Worked With
Jeremy Anderson
December 30, 2019
Service review They were very helpful and friendly. And answered all of my questions. I will definitely use them again. They got me in-and-out as soon as they sa They were very helpful and friendly. And answered all of my questions. I will definitely use them again. They got me in-and-out as soon as they said they would. More
by WORKHARD0
Employees Worked With
John Peifer, Adam Arrigoni
December 30, 2019
Above and beyond There was awful weather but some of the people got to the dealership and were doing everything to make sure every person that came to get something do There was awful weather but some of the people got to the dealership and were doing everything to make sure every person that came to get something done was well taken care of. Didn’t matter what your job is normally, everyone was pitching in to make sure your visit was good. Thank you for going above and beyond during such terrible weather More
by Jodyscar
Employees Worked With
And other people whose names I didn’t get, John Peifer, Mark Thompson
