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Suburban Chevrolet - Service Center
Eden Prairie, MN
1,173 Reviews
1,173 Reviews of Suburban Chevrolet - Service Center
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December 17, 2019
Not so good of service My new truck of less than one year had a starting problem. So took it in under warranty. It took about a week to find a time slot that worked. I dropp My new truck of less than one year had a starting problem. So took it in under warranty. It took about a week to find a time slot that worked. I dropped the vehicle to be investigated and had the shuttle drop me at work. It was supposed to be a 1/2 day event. Unfortunately there was no communication back so I had to call after most of the day went by only to find out that it is a bad starter and there aren’t any available at this time. So it was put on order and I could just live with the starting problem until it came in. I was to get a call when it came in. And that was supposed to be 2 weeks. So after 3 I called to find out the part came in a while back. So scheduled an appointment a few days out. So again dropped and was told it would be about 2 hours. After 4 I called to find out the new starter was bad and they had to get another one in from another dealer. Expected in an hour and then 1 hour to put in. So about an hour later I get a call from the driver that they are ready to pick me up and waiting outside. Great thinking we are ready to go. Well not the case. I got there and it wasn’t done yet. Had to wait for another 2 hours+ And to top it all off someone there walked off with my nice stainless yeti. I would not recommend given my experience. More
by Time Wasted
Verified CustomerEmployees Worked With
Not sure who all.
December 16, 2019
Pretty good waited too long Overall I’ve always had a good experience. This time the service guys seemed tired, stressed and it showed. I went in for an oil change, tire rotation Overall I’ve always had a good experience. This time the service guys seemed tired, stressed and it showed. I went in for an oil change, tire rotation and new windshield wipers. I waited in the waiting room for over 90 min. My car sat out in the parking lot, ready, for almost 30 min without anyone notifying me. I finally went outside and realized it was my car and went to tell them. I was extremely annoyed as I sat there for 30 extra min when I didn’t need to. The response I got back from the guy was “we quote everyone 60 min for oil change” in which my response was “ok and this was 90 min.” I get they’re busy, but the service experiences on Saturday are terrible compared to during the week. Something needs to change. More
by kaitlin.daeges
Employees Worked With
Not sure
December 14, 2019
Competent service, lousy appointment process My service experience was good. The work was done well. The appointment process was clumsy. I was one of the first female high-line service advisors i My service experience was good. The work was done well. The appointment process was clumsy. I was one of the first female high-line service advisors in the Twin Cities and I know you can find gals who are a little more knowledgeable about vehicles and the service process than the one(s) you have. More
by danygard
Employees Worked With
Tim Chvala
December 13, 2019
Service Adam did a wonderful job of making things right. Service was done on my truck a week earlier. Tire wasn’t fixed correctly and battery needed to be cha Adam did a wonderful job of making things right. Service was done on my truck a week earlier. Tire wasn’t fixed correctly and battery needed to be changed. Adam made everything right. More
by JIMOLSEN62
Employees Worked With
Adam Arrigoni
December 12, 2019
Service on new vehicle Darin made sevice appointment seamless for us. We received vehicle back after service as promised. I have no additional information to provide a Darin made sevice appointment seamless for us. We received vehicle back after service as promised. I have no additional information to provide and highly recommend you discontinue 25 word requirement More
by kurt.1.moats
Employees Worked With
Darin Trees
December 09, 2019
Excellent Service Everyone was very helpful and knowledgeable!!!! Came in to get lube, oil & filter. They did safety check and advised me as to any potential problems Everyone was very helpful and knowledgeable!!!! Came in to get lube, oil & filter. They did safety check and advised me as to any potential problems More
by Chevyguy01
Employees Worked With
Adam Arrigoni
December 05, 2019
Block heater recall Jeremy and Melissa and the service group are a helpful bunch! They had the parts ready and had my truck repaired and ready for me when I picked it up. Jeremy and Melissa and the service group are a helpful bunch! They had the parts ready and had my truck repaired and ready for me when I picked it up. Always a good time working with the people at Suburban Chevrolet. Thanks again! More
by DAVE
Employees Worked With
Jeremy Anderson, Melissa Sauer
December 05, 2019
Excellent Brought my car in..looked at.scheduled.dropped of.completed as promised.fair price.great service. Would go back there.i brought a buick even though it Brought my car in..looked at.scheduled.dropped of.completed as promised.fair price.great service. Would go back there.i brought a buick even though its a chevy dealership. More
by Lisa
Employees Worked With
Jeremy Anderson
December 03, 2019
Awesome Customer Service! Tom D. -Thank you very much for going the extra mile to get the parts and service work completed on our 2020 Traverse front bumper tow hook! You have Tom D. -Thank you very much for going the extra mile to get the parts and service work completed on our 2020 Traverse front bumper tow hook! You have earned our respect and trust. Also a big thanks to John P. Highly recommend Suburban Chevrolet for the great customer service! Randy and Diane Rengo More
by rdrengo
Employees Worked With
John Peifer, Jeremy Anderson, Kristine Burgwald, Tom DeMorest
November 28, 2019
Friendly and Honest I had my oil changed and tires rotated. The service felt efficient and there weren’t any surprise service fees or add ons. I enjoyed my wait with a co I had my oil changed and tires rotated. The service felt efficient and there weren’t any surprise service fees or add ons. I enjoyed my wait with a complimentary latte. Overall a good experience and I feel confident in the work that was done. More
by ttauer
Employees Worked With
Melissa Sauer, Kristine Burgwald
