Suburban Chevrolet - Service Center

Outdated system and deplorable values You need a better employees that is equipped with how things work in this day and age. They treated us with no respect and thinking we are thieves. Th You need a better employees that is equipped with how things work in this day and age. They treated us with no respect and thinking we are thieves. They don’t even recognize temporary debit cards given by banks.made us go back to the bank on a late evening to get cash out which we did. And they haven’t apologized after we even did that. More

Friendly employees and priced competitively They do not try to sell you parts that are not needed. Fair, honest, fast. They explain what is needed and what they did. Up front I know that my car They do not try to sell you parts that are not needed. Fair, honest, fast. They explain what is needed and what they did. Up front I know that my car is being fixed right the first time. More

Paying just to reload/program a radiocompter Could not give a reason why computer program stpped working. No part broke BUT I HAD TO PAY MANY HOURS LABOR FOR THEM TO DOWNLOAD A CURRENT VERSION A Could not give a reason why computer program stpped working. No part broke BUT I HAD TO PAY MANY HOURS LABOR FOR THEM TO DOWNLOAD A CURRENT VERSION AND PROGRAM. SOUND LIKE A WHY FOR CHEVROLET TO COLLECT MONEY. More

Jon is great! Thrilled with my service and the technician who provided it! I’m no longer concerned about my tire light Thank you so much for the good service. Thrilled with my service and the technician who provided it! I’m no longer concerned about my tire light Thank you so much for the good service. More

Worked out well When I initially pulled up and got out of my car I was met by a man at the service counter who then looked in my car came over took something off the When I initially pulled up and got out of my car I was met by a man at the service counter who then looked in my car came over took something off the printer and proceeded to go to his computer and read without saying a word to me. I asked him if he wanted me to inform him of what was wrong with the car he gave me a very dirty look and said he would be right with me because he was reading about it. Had he initially said if you give me a moment I need to read what we have on your car, I don’t think it would’ve been so insulting. I found it to be very rude. I was a bartender and did customer service for years. Inform your customers what’ll is happening and don’t be so rude if they ask a question ! More

Quick service Thorough service that was very time efficient! Explained the current condition of my car so I was able to understand. Also answered all of my question Thorough service that was very time efficient! Explained the current condition of my car so I was able to understand. Also answered all of my questions. More

Great service Great Ssrvice, great follow up and detailed. The gal at the front desk was very friendly Appreciative to all the people and wie will definitely reco Great Ssrvice, great follow up and detailed. The gal at the front desk was very friendly Appreciative to all the people and wie will definitely recommend your dealership More

Expert Help, Long Wait, No Commuication As a Volt owner, technician experience & expertise w my car’s special technologies is paramount. I know that I get the best when Mark is servicing my As a Volt owner, technician experience & expertise w my car’s special technologies is paramount. I know that I get the best when Mark is servicing my car. My recent visit was unscheduled, so I expected to wait while what seemed like a minor issue was worked into other scheduled work. I did not, however, feel good about sitting in the customer lounge for 4 hours w/o the service advisor checking in w me to provide updates that my car was actually being looked at, brief me on what kinds of issues they were running into, or provide an estimated time the car might be ready. Quality of work: excellent. Quality of communication: sub-par. More

Service was Great! They did a great job of completing their work timely and efficiently, and had me on my way in a short amount of time. Thanks. They did a great job of completing their work timely and efficiently, and had me on my way in a short amount of time. Thanks. More

Good experience in the service dept I gave a very strong rating for the service I received recently based on the hard work of Tim who works in the service department. He worked hard to I gave a very strong rating for the service I received recently based on the hard work of Tim who works in the service department. He worked hard to find solutions for the expensive work that needed to be done. His communication was clear and matter of fact. He also communicated often. He found warranty updates that actually covered the cost of the service that was needed which really helped the wallet! More