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Suburban Chevrolet - Service Center

Eden Prairie, MN

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1,173 Reviews

1,173 Reviews of Suburban Chevrolet - Service Center

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June 14, 2019

Best Service Department I’ve purchased 3 vehicles from Suburban Chev. I have always had nothing but a great experience when I brought my vehicles in for service. From the ser More

by MinnGolfNut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE STANSBERRY, Kirk Fox, John Peifer, Reid Willemsen, Matt Hayes, Curtis Folstad, Tim Chvala
June 12, 2019

Extremely Pleased I have been working with Jeremy in the service department for over a year. I have always received amazing customer service. Jeremy is always amazing More

by jboeckermann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Anderson
June 12, 2019

Excelente service ,got done before the promised time ,thank. Jobe was completed before the promised time ,I m visiting from California and always have the service done at the Suburban GM dealer service departmen More

by SATSAL49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Chvala
June 10, 2019

In and out Service completed as advertised every time. Makes it easy to plan/ set up service. I can’t think of any other place I would bring my car for service. More

by Ricardo Cabesa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Anderson
June 10, 2019

Not sure about some of the work needed I was told that a transfer case fluid change should be done at 30k but Chevrolet guidelines call for it at 72k. Plus I was asked to add a fuel inject More

by jsa1210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cannot remember
Jun 11, 2019 -

Suburban Chevrolet responded

I'd like to introduce myself. My name is Reed Willemsen and I am the Customer Experience Representative at Suburban Chevrolet. I'm writing to you in response to the comments and responses you recently shared on the Customer Satisfaction Survey regarding your experience at Suburban Chevrolet. I would like the opportunity to personally discuss your concerns to help resolve any outstanding issues. We are committed to delivering an outstanding customer experience, and our full understanding of your feedback is crucial to ensuring that we do just that. Is there a preferred time that you would be able to discuss your experience? I would be happy to call at a time that is convenient for you. I look forward to speaking with you and hearing about how we can best provide you with the highest level of customer service. Sincerely, Reed Willemsen Suburban Chevrolet (952) 944-2438 rwillemsen@suburbanchev.com

June 08, 2019

Bug shield installation Service was timely...... no waiting. The product was good quality, and the installation was done well. Service staff was good to work with and frie More

by DARNMG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Folstad
June 07, 2019

Not the best I feel I was sold some services I did not need, seems it is recommended however if you look it up on line it states you only need it if you drive in s More

by MRKELLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Chvala
June 07, 2019

car wash I asked to have car washed and when I picked it up it was still dirty. Don’t know what else to say other than it wasn’t doe More

by TDNICKLAUS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Sauer
June 06, 2019

Excellent Service My service adviser Tim is great to work with. Everything I wanted done was completed as expected. A clear explanation was given as to what was done. N More

by DAVIDELOWE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Chvala
June 06, 2019

Everything fixed perfectly! Diagnosed failing turbo and water pump and wheel bearing issue and fixed all under warranty. Melissa was an especially helpful service advisor and arr More

by TDALLMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Sauer
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