Suburban Chevrolet - Service Center

I had the best advisor and his name was Jeremy Anderson Jeremy Anderson made my service easier and made me understand what needs to be done with my car and i trust him and to be honest he is the Best!!!!!!! Jeremy Anderson made my service easier and made me understand what needs to be done with my car and i trust him and to be honest he is the Best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Service provides was good and completed in a timely fashion Service was very good. However I had to stop in to make the appointment because your online service system is terrible and when I call to make an app Service was very good. However I had to stop in to make the appointment because your online service system is terrible and when I call to make an appointment I could not talk to someone in the service department. It reroutes me to the automated systems which is horrific More

Great service Everything about my experience was great. They were quick at getting me checked in and gave me a shuttle ride to work. The repair was done very quic Everything about my experience was great. They were quick at getting me checked in and gave me a shuttle ride to work. The repair was done very quickly and everything works great again! More

Great Had to bring in the Trax so they could keep it and find the squeaking break issue. Found it finally and fixed it! Thank you! Had to bring in the Trax so they could keep it and find the squeaking break issue. Found it finally and fixed it! Thank you! More

Service dept The service dept does a great job getting things done in a timely manner along with communicating well as to the progress of the repairs. The service dept does a great job getting things done in a timely manner along with communicating well as to the progress of the repairs. More

Unplanned visit I needed to bring my car in because it wouldn’t start. I didn’t have an appointment. I called and was told exactly what I should do to bring it in. Wh I needed to bring my car in because it wouldn’t start. I didn’t have an appointment. I called and was told exactly what I should do to bring it in. When I arrived, Melissa helped me promptly. I was happy with the communication and service and accommodation of an unplanned service need. No surprises. Smooth experience from start to finish. Thanks! More

These guys don't care Went for an oil change and to have some key fobs programmed that I purchased on eBay. Oil change was fine but they told me the key fobs didn't work. N Went for an oil change and to have some key fobs programmed that I purchased on eBay. Oil change was fine but they told me the key fobs didn't work. Now a week later my check oil light came on. I looked up the cause and it was likely that the system was not reset after the oil change. I took the car to the dealer and they confirmed that a reset was needed. So the mechanic was basically inept. I suggested that the mechanic perhaps needed training and the service advisor walked away from me While he turned off the service light it seems like he disabled certain alarm functions on the car. For instance I noticed that the seatbelt alarm no longer works. The service advisor was rude and and a jerk. I'm finding a new chevy mechanic More

Flexibility Appreciated I had a minor issue recently when a check engine light came on, and called Jeremy. The shop was completely full, but he managed to get my wife in and I had a minor issue recently when a check engine light came on, and called Jeremy. The shop was completely full, but he managed to get my wife in and out with my vehicle in short order, after quickly diagnosing the problem. I have always had great experience with Jeremy and his no-nonsense, execute-quickly approach. As a business professional with a challenging schedule, Jeremy's attention to efficient customer service is much appreciated. Chris Anderson More

Annual maintenance. Melissa was very knowledgeable and helpful to plan maintenance schedules for my Corvette. Made the checkin process smooth. Friendly greeting. Very pr Melissa was very knowledgeable and helpful to plan maintenance schedules for my Corvette. Made the checkin process smooth. Friendly greeting. Very professional. Called when completed. Back next year. Thanks Melissa. More