Suburban Chevrolet - Service Center

Customer services Thanks Jeremy and team were great! I was in and out within an hour. Atmosphere is very welcoming and comfortable. The cashier is always nice. Thanks Jeremy and team were great! I was in and out within an hour. Atmosphere is very welcoming and comfortable. The cashier is always nice. More

Great Experience I had a very pleasant experience having service done by Suburban Chevrolet. The only reason I gave them a 4 instead of a 5 is because there was some k I had a very pleasant experience having service done by Suburban Chevrolet. The only reason I gave them a 4 instead of a 5 is because there was some kind of miscommunication between The Suburban service assistant and my extended warranty company which has caused me a fair amount of extra work and possible expense. More

Great Service Dropped the car off the night before, they worked on it found the reason I brought it in was covered by Chevrolet! Found some other maintenance, sou Dropped the car off the night before, they worked on it found the reason I brought it in was covered by Chevrolet! Found some other maintenance, sought my approval, took care of it quickly and sent the car to pick me up. Made the repairs so easy. Working with Tim is always a pleasure. More

Electrical Issues Great customer service and professional work performed on my vehicle.I would recommend this dealership to family and friends for business. Thank you S Great customer service and professional work performed on my vehicle.I would recommend this dealership to family and friends for business. Thank you Suburban Chevorlet! More

Outstanding Mellisa handled my appointment professionalism is very conscious of my time and handled all of my concerns promptly and kept me informed every step of Mellisa handled my appointment professionalism is very conscious of my time and handled all of my concerns promptly and kept me informed every step of the way. Totally changed my opinion of the dealership after having such extreme Disappointment and deceitful information in pass visits. More

Sensor replacement Friendly service, shuttle service was very appreciated and drivers were wonderful. 2nd time my vehicle was into the shop in a month. Extended warran Friendly service, shuttle service was very appreciated and drivers were wonderful. 2nd time my vehicle was into the shop in a month. Extended warranty so not worth it. More

Poor Service Experience I went in this weekend to have an oil change done. I had noticed a clicking in the right passenger tire the night before, and mentioned it to the rep I went in this weekend to have an oil change done. I had noticed a clicking in the right passenger tire the night before, and mentioned it to the representative when I was handing in my keys, and asked if someone could take a look. His response was "sorry, only light duty tech on weekends" - completely understandable, so I asked if I could schedule a time to take a look during the week. He didn't respond. So, I asked again after he tried to cross sell additional services(no problem with this, I'm also in sales/service, so I get that). I then asked again about scheduling a time to take a look, and he said we could, but never, or asked for a, offered a time, date, etc - just simply said that "yes, we could". Oil change was completed; he never followed up, or offered to schedule additional service. He then went over the supposed vehicle inspection that he completed - a portion of this stated that they inspected the wheels, and didn't notice any visible/obvious issues, and told me everything looks great on the car(I understand these aren't true diagnostic reports, and only intended to provide glaring issues). The clicking was still happening on my drive home, so I took the wheel off, and found a completely destroyed CV boot, and significant damage to the CV joint(glaring issue). If I can diagnose this myself, I'm confident a light duty technician should have been able to tell me what was wrong. Instead of listening to the customer, he was too busy selling me routine maintenance. If you're looking for a dealership that follows through on what they say, and have your best interests in mind. Look elsewhere. More

Service I went to have my 2019 Equinox oil change and services for the first time,and it was great experience. The employees were great and explained what t I went to have my 2019 Equinox oil change and services for the first time,and it was great experience. The employees were great and explained what they were doing and the time it would be ready. Everything was done on time. Overall Great Experience! More

Awesome service Came in for an oil change and check engine light came on during fueling up right before I was headed in. They got it done quick and shut the light off Came in for an oil change and check engine light came on during fueling up right before I was headed in. They got it done quick and shut the light off as it was triggered by air in the tank from filling up. They went the extra mile and helped me with something I was not expecting. Thanks! More

Another great performance by the service center Thanks for the great job! Always a pleasure dealing with the folks at Suburban Chev! Thanks again for the experience and excellent attention to detail Thanks for the great job! Always a pleasure dealing with the folks at Suburban Chev! Thanks again for the experience and excellent attention to details! More