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Suburban Chevrolet - Service Center

Eden Prairie, MN

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1,173 Reviews

1,173 Reviews of Suburban Chevrolet - Service Center

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November 12, 2018

1 problem solved, 1 one problem created. Repair too my defog / AC system was ok. But ran my battery out and it then needed to be replaced. Nice if they had left me car ready to drive away pro More

by ChaskaDad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Sauer
Nov 15, 2018 -

Suburban Chevrolet responded

We sincerely apologize that you had this experience with us. Thank you for bringing it to our attention. Please contact us at (952) 388-0061 to discuss your recent visit so we can work towards a resolution. Thank you.

November 12, 2018

Thank you I’ve been to another Chevy dealership several times over the same issue. This dealership fixed it right away. Jeremy called me and walked through ever More

by THERESAMAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Anderson
Nov 15, 2018 -

Suburban Chevrolet responded

Hello, thank you for your kind words and this wonderful review! We're happy to hear that our service team was able to correct your issue so quickly! We look forward to your next visit! Take care!

November 12, 2018

Great service, got me right in on a very busy Saturday. They did a great job squeezing me in on a busy Saturday for an oil change and tire rotation. They got me out in about 60 minutes. Much appreciated. More

by BRENT.A.MOEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Chvala, Chad Wilson
Nov 15, 2018 -

Suburban Chevrolet responded

Thank you for choosing Suburban Chevrolet as your first choice for all your automotive needs! We look forward to your next visit with us!

November 09, 2018

Great service for a great price! I came in for a simple oil change and left feeling happy and taken care of. The tech was very knowledgeable and helpful. And my service advisor was am More

by missiethiele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristine Burgwald, Shirley Mack
Nov 15, 2018 -

Suburban Chevrolet responded

Thank you! It's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!

November 08, 2018

Oil change and multi point inspection Reid and Tim are the best. They always take care of any questions or concerns I may have and the work quality is great and done in a timely fashion. More

by JCK1800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Fox, Reid Willemsen, Tim Chvala
Nov 15, 2018 -

Suburban Chevrolet responded

Hello, we really appreciate your feedback! Thank you for mentioning some of the staff that personally helped during your visit. Thank you again for choosing Suburban Chevrolet and we hope to see you again.

November 08, 2018

Service not Performed Tires were not rotated when I was told the vehicle service was complete. Blown off by advisor when I had additional questions about issues with anothe More

by BLitz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Reid Willemsen, Jeremy Anderson
Nov 15, 2018 -

Suburban Chevrolet responded

We sincerely apologize for your experience. Please reach out to us at (952) 388-0061 at your earliest convenience so we can understand what happened and see how we can work on a resolution with you. We sincerely value your business and hope to be of service to you again in the future. Take care!

November 07, 2018

Every do Server there I did buy tires from here and it was defective tire when I did ask for exchange or return they say no call to Manufacture for the tire we can’t do any More

by mahmoud79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manger , Kirk Fox, Jeremy Anderson
Nov 15, 2018 -

Suburban Chevrolet responded

Hi there, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (952) 388-0061 so we may assist you in moving forward towards a resolution.

November 07, 2018

Great Tires This Dealership is by far the best I ever visited. They are a true definition of family! Thanks Chevy family I appreciate your business indefinitely. More

by k2shai74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Sauer, James Nelson
Nov 15, 2018 -

Suburban Chevrolet responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We sincerely value your business and look forward to your next visit!

November 07, 2018

Exceeded expectations Tim from service went above and beyond. He found issues with my Tahoe that needed to be repaired and helped get them completed before the warranty ex More

by JLFINZEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Chvala
Nov 15, 2018 -

Suburban Chevrolet responded

Hi, thank you for the wonderful review and high star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We hope you have a great day!

November 06, 2018

Service Nice friendly staff, it would be nice if the waiting lounge was more updated. A little disappointed that there was a rental charge for a dedicated cus More

by INFO65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Chvala
Nov 15, 2018 -

Suburban Chevrolet responded

Thank you! We strive to provide each of our customers with the best automotive experience! Thank you again for choosing Suburban Chevrolet and we hope to see you again.

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