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Suburban Chevrolet - Service Center

Eden Prairie, MN

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1,173 Reviews

1,173 Reviews of Suburban Chevrolet - Service Center

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October 25, 2018

Did everything they said they would. I wanted to try you out because you sponsor Prusak Racing. Joe Prusak said you gave great service so I decided to try you out. More

by ccmorris123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Anderson
Nov 06, 2018 -

Suburban Chevrolet responded

Thank you for the review! We hope we were able to earn your future business! If you need anything else at all, please give us a call or stop by!

October 25, 2018

Suburban service The told me it would be an hour or so, in reality it took 2 hours. This has happened in the past as well which tells me they don't respect my time. Di More

by LEE.KAMMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Sauer
Nov 06, 2018 -

Suburban Chevrolet responded

We sincerely apologize for your wait time. If there is anything we can do to rectify this situation, or if you have any other concerns, please call us so we can address them directly. Thank you for the positive rating, despite your experience. We hope you give us another chance in the future!

October 25, 2018

Oil change and tire rotation Chad Wilson was an excellent service advisor he was very helpful and knowledgeable and made my experience at suburban Chevrolet in very positive one I More

by PRINDAVID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Wilson
Nov 06, 2018 -

Suburban Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!

October 24, 2018

Prompt and Professional Just roll up to the door and it goes up and drive to the "spot"- get out of car and get taken care of - quick and efficient. More

by KZIRBES2
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Sauer
Oct 25, 2018 -

Suburban Chevrolet responded

Hi, we are so pleased you enjoyed your visit to Suburban Chevrolet! Please don't hesitate to reach out to us if there's anything more we can do!

October 23, 2018

charge for services performed Yesterday I had my 2010 Chev Impala serviced at your location. This morning while entering my invoices into my bank acct I notice that I was charged More

by MKDOOLEY64
Recommend Dealer
Yes
Employees Worked With
Tim Chvala
Oct 25, 2018 -

Suburban Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (952) 388-0061 to discuss your concerns, as your satisfaction is of utmost importance to us.

October 23, 2018

Stellar service and professionalism Big thanks to MELISSA in service department. I wasn’t thrilled about the cost to replace a simple antenna on my 2016 Tahoe. However, I will be a repea More

by TADFINER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Sauer
Oct 25, 2018 -

Suburban Chevrolet responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you for your business!

October 23, 2018

Very prompt Service Tech Tim C was extremely helpful in explaining some service options. I bought my truck from a different dealer but chose Suburban for service More

by TDONAHUE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Chvala
Oct 25, 2018 -

Suburban Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We can't wait to see you again, have a great day.

October 22, 2018

Another excellent service visit suburban Chev Eden prairie has always been an excellent service center for my automotive needs. their scheduled maintenance program keeps my car runni More

by JMont60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Wilson
Oct 25, 2018 -

Suburban Chevrolet responded

Hi, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Suburban Chevrolet!

October 21, 2018

Key reprogramming Whenever I come in am always taken good care of. This time was updating my key for keyless entry which is pretty simple but all was taken care of and More

by MNIEMACKL6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Chvala, Shirley Mack
Oct 25, 2018 -

Suburban Chevrolet responded

Thank you! We really appreciate your positive review! Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 20, 2018

Job well done. Quick service at a fair price Easy to work with.explained the job at hand A good mechanic.. I will be back for future service when needed More

by BRUCECARLSONLLC
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Sauer
Oct 25, 2018 -

Suburban Chevrolet responded

Thank you! We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!

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