Suburban Chevrolet - Service Center

Very professional, on time and informative. Would recommend Suburban for service or purchase. Thanks for appreciating your customers with specials and coupons. Keep up the good work. recommend Suburban for service or purchase. Thanks for appreciating your customers with specials and coupons. Keep up the good work. More

Overall, pleased with my experience. Service department was friendly and professional. Once the work was started on my car, it was completely in a timely manner. The only negative was I schedule a mid-mor was friendly and professional. Once the work was started on my car, it was completely in a timely manner. The only negative was I schedule a mid-morning Thursday appointment. As walking out, the advisor as “how long do I have you car?” They didn’t look at my car until Friday afternoon and didn’t fix it until Monday. The advisor asked if I need wheels for the weekend, but would have been a hassle to try to get the rental. Just don’t schedule the appointment if you don’t have the time. More

Appointment was made with many time options. Service was very friendly and efficient. Waiting area was clean and comfortable. WiFi was a good speed. Overall great experience. very friendly and efficient. Waiting area was clean and comfortable. WiFi was a good speed. Overall great experience. More

The service department is always friendly, courteous and professional. The work is done in an efficient and timely manner. I recommend their service department to anyone that needs help professional. The work is done in an efficient and timely manner. I recommend their service department to anyone that needs help More

Always does a fine job, completely a pleasure spending money at suburban. Staff is helpful and knowledgeable. Easy to make an appointment fast at any issues that arrive and quickly solves. money at suburban. Staff is helpful and knowledgeable. Easy to make an appointment fast at any issues that arrive and quickly solves. More

Service department is always very prompt and helpful. I bought my truck at another dealer based on price but have used this dealership for service for over 15 years. They offer great service. bought my truck at another dealer based on price but have used this dealership for service for over 15 years. They offer great service. More

Our 4500 express van was there close to two months. I authorized about $2400.00 parts and labor to fix it. I was charged $3100.00. They lack communication skills we had to call several times they called authorized about $2400.00 parts and labor to fix it. I was charged $3100.00. They lack communication skills we had to call several times they called back once or twice. First they needed more diagnostic time. Then they were waiting on a harness, then they were waiting on connectors. Then it had a new check engine light. Finally yesterday they called and said it was done. We picked it up drove it 5 miles shut it off and low and behold thirty minutes later it wouldn't start it has the exact same problem I brought it to the dealer for 7 weeks ago. Nothing is fixed but im expected to pay $3100.00? That seems kosher right? More

Oil change and tire rotation were completed in short order! Service advisor Melissa Sauer was very professional, I’d keep her if I were the boss! order! Service advisor Melissa Sauer was very professional, I’d keep her if I were the boss! More

Service was good as always. I received a text to pay online so I did to expedite the process. I arrived after 5pm to get the car and service was closed. Went to the cashier who did not show my payment. online so I did to expedite the process. I arrived after 5pm to get the car and service was closed. Went to the cashier who did not show my payment. Only the service Dept has access. To leave with my car, I had to pay again another $650. You need to have the cashier be able to see the payments online when you go to her for your keys. The cashier was very nice and apologetic. Good service from her. More

My experience at Suburban Chevrolet in Eden Prairie was excellent. Melissa was very friendly, and helpful. My oil change took approx 45 minutes. I would recommend this dealership to friends and family. excellent. Melissa was very friendly, and helpful. My oil change took approx 45 minutes. I would recommend this dealership to friends and family. More