Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Chrysler Dodge Jeep Ram of Troy
Troy, MI
1,640 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Troy.
Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Troy is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Largest Dealer Group in the COUNTRY!! With over 350 dealers around the country there is noting we cant handle!
Over 2,000* pre-owned vehicles in stock - Being part of the Suburban Collection means that each of our of dealerships offer an extensive variety of pre-owned vehicles on-site and access to thousands more in southeastern Michigan.
Experienced service department - Our technicians have been trained to work specifically on Chrysler, Dodge, Jeep and Ram vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,640 reviews
January 15, 2021
First time buying a car online and was a lot nervous about it being a used car. My salesmen was Justin Bajoka. Normally I am the first person to complain but I have to say, this was truly a great experi about it being a used car. My salesmen was Justin Bajoka. Normally I am the first person to complain but I have to say, this was truly a great experience. I had called about a Grand Cherokee as fast as it was taken in on trade. Actually the pics had not even been uploaded yet. From my first conversation to the last Justin was absolutely right on it. I felt bad asking so many questions but he came back with answers and then some. Sent pics and videos so i felt comfortable not Actually seeing the Jeep. Most salesman are long gone after the sale, not this guy! I had a radio problem and figured i was gonna just have to eat the repair (just a bad antenna) I didnt even have to ask, he knew the right thing to do was to cover it and he did! I truly cant say enough good things. If the dealership is half as good then i wouldn't hesitate to shop here! Thank you so much for the fantastic service Justin! I will be recommending you to everyone i know! More
by Just jc
January 01, 2021
Jerry was amazing at helping make the purchase process as easy as possible while making sure I was presented with the many lease options and that I understood those options in making the decision that was th easy as possible while making sure I was presented with the many lease options and that I understood those options in making the decision that was the best for my personal situation. He never made me feel that typical anxiety while navigating through such a critical decision More
by Jimlareau1
Employees Worked With
Jerry Leruth
December 30, 2020
Test drove a 2011 ram 1500 w Nathan. Engine light came on and engine went into limp mode. Nathan called 2 days later that all was fixed and ready to go. Purchased vehicle after a short test drive. Was told a and engine went into limp mode. Nathan called 2 days later that all was fixed and ready to go. Purchased vehicle after a short test drive. Was told any issues 3 month/3000 mile warranty on Vehicle. Drive out less than 50 miles and issue returned. Took back and Nathan gave me a loaner 1500 until repair was complete. No word or contact for a month. Made Yelp review and heard from jim g. Service manager within minutes on Monday after thanksgiving. Friday was told by Mathew they weren’t going to put the money into truck to fix and would find a replacement vehicle or refund funds. Today is dec 30, I’ve called Matthew several times and text. Finally caught him on phone yesterday and was told issue would be settled that day. He never called back and when I tried I got full voicemail and sent text. No reply still! I’m contacting an attorney today. DON’T BUY USED FROM HERE! After posting review, Mathew called and got me another loaner to drive and see if it would be acceptable? Base model truck which when requested a fully loaded one haven’t heard back. Seems more like a delay tactic with a unworthy outcome in the future More
by allen
Employees Worked With
Nathan Nelsen, Matthew MacEachern
December 28, 2020
Brad, helped us get into a 20201 Ram, very trustworthy, communication is on point, and honest. I would recommend him if you are looking for a sales consultant. communication is on point, and honest. I would recommend him if you are looking for a sales consultant. More
by rplopez6910
Employees Worked With
Brad Genna
December 09, 2020
Bill Messina is the best at what he does and makes the process smooth and easy! He’s not pushy, and makes sure to look at all options for you to make your experience seamless. Go to suburban, but really, process smooth and easy! He’s not pushy, and makes sure to look at all options for you to make your experience seamless. Go to suburban, but really, go see Bill! More
by Michmurr86
Employees Worked With
Bill Messina, Nick Godard
November 21, 2020
After my wife’s Dodge Charger was totaled in an accident she wanted the same thing. We contacted Scott Viau and he was able too find exactly what she was looking for. The whole experience was first class an she wanted the same thing. We contacted Scott Viau and he was able too find exactly what she was looking for. The whole experience was first class and Logen Romain made all the paperwork easy as well. This is the 3rd vehicle we have purchased from the Suburban Collection and will continue to keep coming back. More
by Gilbert.
November 14, 2020
This was my first experience with Suburban Jeep leasing a vehicle and I am so happy I picked Kristine Hill to help me. She made the process smooth and easy, and I wish I had half the energy she has! She als vehicle and I am so happy I picked Kristine Hill to help me. She made the process smooth and easy, and I wish I had half the energy she has! She also answered my emails and phone calls promptly. I highly recommend Kristine Hill. She makes things happen! More
by mschyll
November 07, 2020
I've bought/leased a few vehicles now with Alan, he's my go-to guy when I want something. Listens to what I want, and doesn't push what I don't need. Comes up with some good suggestions though, so I'm glad go-to guy when I want something. Listens to what I want, and doesn't push what I don't need. Comes up with some good suggestions though, so I'm glad he's on the team. More
by Alexander
Employees Worked With
October 27, 2020
I started working with Bill Messina before the COVID19 pandemic started. In fact, Bill was the salesperson who sold me my last Jeep in 2011. Suburban Jeep was the only place I considered when thinking a pandemic started. In fact, Bill was the salesperson who sold me my last Jeep in 2011. Suburban Jeep was the only place I considered when thinking about another Jeep and Bill was the only person I considered talking to. He helped me understand my options and provided honest advise. I picked my Jeep up during the lockdown, and the process they went thought was painless. More
by markmoody123
Employees Worked With
Bill Messina
