Suburban Chrysler Dodge Jeep Ram of Troy

Avery was very helpful in setting up a Mobile Service visit to update a software recall issue on my Jeep Grand Cherokee. The work was performed in a timely manner when promised and saved me a trip to th visit to update a software recall issue on my Jeep Grand Cherokee. The work was performed in a timely manner when promised and saved me a trip to the dealership. More

Sali Shaker did not fulfill her promise to fix the front bumper of the 2022 Honda HRV as promise. She said she will call us but after we get the car she never call us back but it's already more than a mont bumper of the 2022 Honda HRV as promise. She said she will call us but after we get the car she never call us back but it's already more than a month since we got the car. More

George helped me to find a very nice vehicle. I’m so happy right now.. I’m so happy right now.. More

Buying a car can be a headache, but Adam always makes the whole process easy. No pressure, no awkward sales pitch—just honest answers, great communication, and a genuinely good experience. Would absolutely b whole process easy. No pressure, no awkward sales pitch—just honest answers, great communication, and a genuinely good experience. Would absolutely buy from Adam again. And I have many times.. He's my go to Sales expert More

George helped us get into a 2023 Grand Cherokee and was really pleasant to work with. Made car buying super easy. He was also able to beat the rate from our credit union. He also made sure we left with a f really pleasant to work with. Made car buying super easy. He was also able to beat the rate from our credit union. He also made sure we left with a full tank of gas. Would recommend anyone going here to get George More

Cassandra was absolutely amazing. She worked extremely hard to get me the vehicle I wanted and at lesser the cost than I expected. I would also like to thank her manger as well for wo She worked extremely hard to get me the vehicle I wanted and at lesser the cost than I expected. I would also like to thank her manger as well for working with me. Just wanted to say thanks again to Cassandra and her boss for a job well done. Suburban CDJR has gained a new customer and second new customer as well. More

My experience with the Service Center was quite possibly the worst I’ve ever had with any company. I brought in a 2022 Wrangler Sahara with 24,000 miles that had misfired and was showing a check-engine lig the worst I’ve ever had with any company. I brought in a 2022 Wrangler Sahara with 24,000 miles that had misfired and was showing a check-engine light. Ten days passed with no communication from anyone. When I finally reached someone by phone, they had no updates. Another week went by before I received a call saying the vehicle needed a new engine and that they were working to get it covered under the powertrain warranty. A week after that, I was told the repair would not be covered because the vehicle originated from Canada. The cost quoted was $16,000 for an engine replacement. I explained that I was unsure how to proceed and needed to contact Jeep corporate to see whether they would stand behind their product—an engine failure at only 24,000 miles is clearly not consistent with normal life expectancy. I was immediately told that if I was not going to authorize the repair, the loaner vehicle had to be returned right away. I acknowledged this but also said I needed more than 30 seconds to make a $16,000 decision. I asked whether my Jeep was still driveable or if it needed to be towed. I had driven it in, but after three weeks I had no idea what work (if any) had been performed. I was told someone would call me back with that information. Three more days passed with no follow-up call. I then went to the dealership in person to understand the diagnosis and how they had concluded a new engine was required. The first words spoken to me were “Where’s the loaner vehicle?” I spoke with a manager at length. He said the Jeep had set DTC P0300 and that when they removed the oil filter they found metal debris, which pointed them toward rocker-arm and camshaft-lobe failure. When I asked to see the filter, I was told a new one had already been installed. I asked for a SKU number or any other way to verify the claim and was simply told they were trustworthy. It seems odd that during a diagnosis of this magnitude no photos were taken of the metal in the oil filter and no documentation was provided. Just “take our word for it—you need to spend $16,000 on a vehicle with 24,000 miles.” When I looked under the hood myself, I found a consistent layer of dust and no evidence that the oil filter had been touched. I will be getting a second opinion. Hopefully SCDJR Troy was not trying to unnecessarily replace an engine. More

Very friendly and helpful staff, car was in good shape and I was helped promptly and with courtesy. and I was helped promptly and with courtesy. More

I always have the best experience here when I come in for service (Not just the best dealership service, but the best customer service experience in general anywhere, stores, restaurants, etc). Everyone is a service (Not just the best dealership service, but the best customer service experience in general anywhere, stores, restaurants, etc). Everyone is always so courteous, kind and attentive. When I called to schedule service, I didn't know that mobile service was an option- AMAZING. Scheduling was so efficient, I actually thought I was working with an AI tool, but it was Avery! :) Luke came out to my house, and was so punctual and nice and he completed an oil change and recall repair in under 30 minutes while I joined meetings and worked from home. The whole experience and service was incredible. 20/10. More

Ron is an amazing Salesperson and Human. He made our purchase fun. He earned our trust and went over and above for us. His kindness and genuine care for us was more than I have ever seen He made our purchase fun. He earned our trust and went over and above for us. His kindness and genuine care for us was more than I have ever seen in many years of car buying. He is professional and acts with integrity. He stayed late to show us features of our new vehicle after the sale. He is our salesperson for life! More