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Suburban Chrysler Dodge Jeep Ram of Troy
4.8
1,214 Lifetime Reviews
1790 Maplelawn Drive, Troy, Michigan 48084 DirectionsSales: (248) 585-8800
Service: (248) 585-8800
Parts: (248) 585-8800
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
1,214 Reviews of Suburban Chrysler Dodge Jeep Ram of Troy
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October 10, 2019
"Great Service"
- RobertThank you again for your assistance in my most recent service on my 2008 Jeep Commander! I appreciated the fact that you went out of your way to ensure that the work performed on my Jeep was covered through BG. It says a lot about you and the dealership!
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Helpful September 09, 2019
"Got the job done!"
- Littler1984Nathan stayed past closing to get me into my used jeep. He went above and beyond to get me a good deal and accommodate my trade in. I would highly recommend working with Nathan!
Read MoreAugust 25, 2019
"Made the car buying experience so easy..."
- StephEKAnthony was great in every aspect. He kept in touch through the week leading to my appointment. Did his best to streamline and speed the process. He was very engaged throughout my time at the dealership. He is one of the best salesmen I have come in contact with over the years.
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August 21, 2019
"A Great Experience "
- jamiezI was able to get a great deal on a 2019 Chrysler Pacifica! Max was patient with me and did a great job of explaining everything in detail. He made me feel comfortable with my decision...and I am very happy with my new vehicle! My kids are even more excited!
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August 08, 2019
"VERY DISAPPOINTED"
- EGDO NOT BUY A VEHICLE FROM DERRICK WALKER, he does not stand behind the customer when they need help. He does whatever he can (right or wrong) to shove a customer into a vehicle. Unfortunately, when I needed help the dealership itself didn't stand behind their customer service either, we will NOT be buying/leasing any vehicle from this dealership in the future.
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July 31, 2019
"Exceptional Customer Service **Professional & Attentive**"
- Lex519First and foremost, as I am an engineer at FCA, I am very fond with the way this dealership represents Chrysler, Dodge, Jeep, Ram products and services as a whole. My first day walking into the dealership, I made a haste decision when choosing a vehicle. I was not satisfied with my decision and my salesman was fairly new. He tried to cater to my needs but lacked the knowledge to provide me with options- I’m assuming he was never put in a position such as mine (*none of this was his fault*). He contacted his supervisor Mathew MacEachern who had sat down with me so that he could understand my predicament. Matthew was willing to work with me. He provided multiple options but I was still unsure with what route I wanted to pursue. After sleeping on my decision, I called in the next morning. The receptionist placed me in contact with their sales manager, Ben Heer. I assumed he would be reluctant to help, as the initial decision was already fixed. However, I was wrong. Ben went above and beyond to make sure I was 100% satisfied. He was less concerned with making a sale and more determined with making sure I was a satisfied customer. His kindness and professionalism resulted with me leaving with not one but two vehicles. I was pleased with his demeanor and representation for Suburban Chrysler Dodge Jeep Ram of Troy. This is a dealership I will be recommending to all my friends and colleagues.
Read MoreJuly 20, 2019
"Excellent customer service"
- rstrahanThis dealership is top-notch and Paul Alfonsi provided me with the best customer service I have ever experienced anywhere. I highly recommend this dealership, they will get you exactly what you want and take great care of you.
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