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Suburban Chrysler Dodge Jeep Ram of Troy
Troy, MI
1,692 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Troy.
Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Troy is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Largest Dealer Group in the COUNTRY!! With over 350 dealers around the country there is noting we cant handle!
Over 2,000* pre-owned vehicles in stock - Being part of the Suburban Collection means that each of our of dealerships offer an extensive variety of pre-owned vehicles on-site and access to thousands more in southeastern Michigan.
Experienced service department - Our technicians have been trained to work specifically on Chrysler, Dodge, Jeep and Ram vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,692 reviews
June 15, 2026
Stay away from the service department. I had a terrible experience with Service Advisor Markel Powell when I brought my Jeep Gladiator in to have a leak inspected that I noticed over the w I had a terrible experience with Service Advisor Markel Powell when I brought my Jeep Gladiator in to have a leak inspected that I noticed over the weekend. When I dropped the vehicle off, I was very specific about where the leak was coming from and even offered to show him in person. Less than an hour later, he called and told me there was no leak. I tried to explain over the phone exactly where the issue was, but he repeatedly insisted there was nothing wrong with the truck and would not listen to my concerns. I ended up interrupting my workday and returning to the dealership to show him the leak myself. Once I arrived, he continued to interrupt me and refused to listen to what I was trying to explain. When I asked to speak with a supervisor, his behavior became extremely unprofessional. He became angry, started yelling that the truck was “not xxxxing leaking,” and told me that I didn’t know “who I was talking to.” He then walked toward the service office while continuing to yell and slur his words. At no point did he attempt to de-escalate the situation or address my concerns professionally. I have never been treated with such disrespect by a service advisor. Regardless of any disagreement about a vehicle issue, this level of conduct is completely unacceptable. Based on this experience, I would not recommend the service department to anyone. More
by cesarmartin1991
Employees Worked With
June 01, 2026
I had a wonderful experience with this dealership. Reggie was friendly and professional. I ran into some issues with getting my insurance coverage started and they were very patient and reassuring tha Reggie was friendly and professional. I ran into some issues with getting my insurance coverage started and they were very patient and reassuring that I wasn't going to lose out on purchasing my vehicle. They stayed in touch and as soon as I got proof of coverage, they were able to get me in to finish up the paperwork and get me out the door with my minivan. I got a message from Reggie the next day, there was some service that they identified as needing done before the vehicle was purchased, but the service order hadn't been completed before I took the car home, so he wanted me to bring it back and they would fix it free of charge. That really showed me the honesty and integrity of this company because I had no idea about this issue and they could have just let me on my way none the wiser. They even came to drop my vehicle off at my work once the work was complete. Best buying process I've ever had, and I will definitely be returning for service and the next time I'm in the market for another car. More
by amandabsaad
May 22, 2026
OMG! ! Let’s start there. The entire process was professional and top notch. Reggie Williams was awesome! Thanks to him and ALL of the lovely staff who st ! Let’s start there. The entire process was professional and top notch. Reggie Williams was awesome! Thanks to him and ALL of the lovely staff who stopped by along the way, I’m officially a JEEPER and can’t say how I happy I am! I’ll be sending all of family and friends to Reggie! 💕💕🙏🏽🙏🏽🙌🏽🙌🏽🙌🏽👏🏽👏🏽👏🏽 More
by reginabillingslea
Employees Worked With
May 18, 2026
Jermaine Rollins was extraordinarily rude as a salesman completely the opposite than management was. He is the reason I will never buy another vehicle from this dealership again. completely the opposite than management was. He is the reason I will never buy another vehicle from this dealership again. More
by Teee
May 09, 2026
Reggie Williams did a great job friendly and informative. The whole place was by far the best experience I’ve ever had at a dealership The whole place was by far the best experience I’ve ever had at a dealership More
by cmartialman
Employees Worked With
April 28, 2026
Very unprofessional and lack of communication. I would do whatever it takes to steer clear this human being when it comes to fixing your car because he will lie to you and he will not help you out I would do whatever it takes to steer clear this human being when it comes to fixing your car because he will lie to you and he will not help you out at all. He either doesn't know enough or doesn't care but it shows in the way he acts. More
by nsm813
April 28, 2026
Joe takes his job seriously meet all demands Answer any questions in a timely matter make sure your are knowledgeable about what going on with your vehicle. Always follow up to let you know the status of a questions in a timely matter make sure your are knowledgeable about what going on with your vehicle. Always follow up to let you know the status of a part or the work that's being performed. Keep up the great work! More
by Bryant Fluellen
April 03, 2026
Todd has been our salesperson for over a decade. Amazing person , friendly, very helpful, and very caring to our needs would recommend Todd at any cost . Amazing person , friendly, very helpful, and very caring to our needs would recommend Todd at any cost . More
by goldrix67
March 30, 2026
Kristine was a pleasure to work with. She was prompt and really helped me out with any questions I had. On top of that she was very down to earth and was great to converse with while we h She was prompt and really helped me out with any questions I had. On top of that she was very down to earth and was great to converse with while we handled business. Would definitely recommend friends and family. More
by Adam Woodberry
Employees Worked With
March 29, 2026
This is the 6th car that my family has bought/leased from Todd over the years. We followed him from his previous dealership because he is awesome to work with. Great personality, and no high pressures sales Todd over the years. We followed him from his previous dealership because he is awesome to work with. Great personality, and no high pressures sales pitch from him. Let him know what you are interested in and he will do what he can to make it happen! And his assistants, previously Webster, and now Chicken, are the best! More
by creneski
