Suburban Ford of Ferndale

First time ever leasing a Ford. I made an appointment online for the first service. Very disappointed. My appointment was @ 10:45am ,never received help until 11:30, then had to wai I made an appointment online for the first service. Very disappointed. My appointment was @ 10:45am ,never received help until 11:30, then had to wait an hour for the shuttle and car wasn’t ready until 4 pm. After getting my car I noticed the center console is out of sync and delayed which wasn’t a problem prior to the service. I dropped back in to see if they could repair and they told me I had to make an appointment and they weren’t sure if it was fixable and sounded like an internet problem. What the what the?? Not feeling like I should ever lease a Ford again. More

Quick and study helped out in a time of need . I would recommend nipa and Kevin to anyone . They worked with me and I’m greatful I would recommend nipa and Kevin to anyone . They worked with me and I’m greatful More

Kevin Maples did not file my extended warranty paperwork for an entire year. Still has not fixed it after I confronted him about it. Getting your car serviced here is like pulling teeth, the staff drag t for an entire year. Still has not fixed it after I confronted him about it. Getting your car serviced here is like pulling teeth, the staff drag their feet and do not respect your time. The communication with this dealership is disappointing and they have no belief in karma for how many people they have wronged. More

I picked up a used vehicle and upon getting ready to drive off,discovered the liftgate didn't work. Got it home a noticed I allow wheel was trashed. I live quite a distance away, so I called when I get drive off,discovered the liftgate didn't work. Got it home a noticed I allow wheel was trashed. I live quite a distance away, so I called when I get home to discuss it with the used car Mgr. he'd give me a check for 500 for the wheel, if I took edge to dealer near me said cost would be 200 or so..well brought it BACK TO HAVE it fixed way out here. turns out 850. for liftgate,headlamp needs replaced,both nozzels were broke off,.....don't buy from this place!!!! you'll be stuck with crap!! More

This dealer is not to be trusted even when faced with the false statements of reps,closers,and sales manager and out right lies to the bbb and false statements to Ford Motor in Dearborn. I have again initi false statements of reps,closers,and sales manager and out right lies to the bbb and false statements to Ford Motor in Dearborn. I have again initiated ongoing appeals to bbb and Ford Motor. Save yourself time /trouble do not deal with this .dealer/ you be glad you did & your pocket-book will thank you. Thanks More

Kevin Maples and his team are “hands down” the best car team I’ve ever dealt with. I’ve financed many cars but have never quite dealt with a team like this. From Test Drive to signing paperwork, they are a team I’ve ever dealt with. I’ve financed many cars but have never quite dealt with a team like this. From Test Drive to signing paperwork, they are a Five Star team. I will brag on them to all my friends and family. More

I bought a vehicle from Suburban Ford through Driveway. I paid the dealership in full in good faith, as directed. When the vehicle arrived in Texas, it could not pass inspection, and had a lot of defects t I paid the dealership in full in good faith, as directed. When the vehicle arrived in Texas, it could not pass inspection, and had a lot of defects that were not disclosed in the transaction. I never even saw the vehicle. I was initially told that papers would be sent to me so I could get a Texas title. But the salesperson, Pat Klein, has insisted all this time that they sent me a Michigan title, which they did not. This department does not know what they're doing. Suburban Ford has been holding onto my money all these weeks and keep putting me off and won't refund me. I've tried everything I know to do, including calling the title office there and learning Michigan did not issue a title with my name, and there is no action being requested on the title. I even had to inform the dealership of this. They are doing nothing to help me. I've been told another manager would call me back two days ago and still nothing. I was told my money would be refunded. Still nothing. I've been extremely patient - too patient - and feel taken advantage of and lied to. I would not recommend this dealership to ANYONE. More

Jim has helped me with parts for my vehicles many times for many years. He is the best! He knows his stuff, even has part numbers memorized, because he has worked in the auto industry for so long. I am his for many years. He is the best! He knows his stuff, even has part numbers memorized, because he has worked in the auto industry for so long. I am his customer for life! More