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Suburban Ford of Ferndale
Ferndale, MI
615 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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615 Reviews of Suburban Ford of Ferndale
February 22, 2026
Carrie and Josh were very helpful. I found the right vehicle within my price range. The process went smoothly. This is the 3rd vehicle I've purchased from Suburban Ford. I found the right vehicle within my price range. The process went smoothly. This is the 3rd vehicle I've purchased from Suburban Ford. More
by mdagenha88
Employees Worked With
Carrie Atkinson, Josh Anderson
January 30, 2026
Sales manager YELLED AT ME and made me CRY for asking questions It started off great. I dropped my car off for an engine warranty and they supplied me with a loaner. When I had the loaner it had somet questions It started off great. I dropped my car off for an engine warranty and they supplied me with a loaner. When I had the loaner it had something happen to it during a below zero night when pulling out of a spot. I immediately texted my sales person who told me to continue driving and everything was under warranty. I told her I didnt feel safe. I brought it back in the next business day and she assured me everything was under warranty. I had to find another car because I was now left without a car until April and I have to go to the hospital and a lot of doctors that I cant be without a car and Ford does not pay for rentals. When I told my sales person that she was not nice and told me I could get my car transferred to a different dealer and pick up my plate from service. I called service and they said I owe 3,500 for an axle that is broken in three places. I called the Sales Manager (Michael Halloran) and he yelled at me until I was in tears and told me I was going to dealers so they would tell me what I wanted to hear and I didnt have any steak in the game and he would not lose 3,500$ over me. I told him I was asking for information and Ford told me I could get a second opinion on the car and he said he wouldn't release the truck because he believes in his service team and he wont allow anyone else to look at it. There is no damage to the truck anywhere else. Everything is in pictures and documented but he told me that he would see me in court then yelled that he was not talking about this anymore. Now they will not put my other car back together and tell me that I will have to pay another shop to fix what they took apart. All I was doing was trying to ask about what happened and how something like this could have happened and ended up in tears. More
by meggelaine
Employees Worked With
Michael Halloran, Chris Scott
January 08, 2026
Great experience working with Mark on my new lease! He was so helpful helping me find a vehicle that worked for my family and my budget. Would highly recommend working with him. He was so helpful helping me find a vehicle that worked for my family and my budget. Would highly recommend working with him. More
by nikki123
Employees Worked With
Mark fortuna
October 09, 2025
Carrie was great! Made the car buying process super easy. Explained everything and was very transparent throughout the process. Made the car buying process super easy. Explained everything and was very transparent throughout the process. More
by trentschmitz25
Employees Worked With
Carrie
September 28, 2025
Salesperson and management provided excellent service and experience during the sales and delivery process. After sales issues were solved with no problem. experience during the sales and delivery process. After sales issues were solved with no problem. More
by New Bronco driver
Employees Worked With
Carrie Atkinson, Kerrigan Purslow, and others
September 14, 2025
Everyone here is very welcoming. I felt instantly at home. I even brought my mom back to get her own car here. 10/10 would recommend Josh Anderson! I felt instantly at home. I even brought my mom back to get her own car here. 10/10 would recommend Josh Anderson! More
by chloe.castro478
Employees Worked With
Joshua Anderson
