Suburban Ford of Ferndale

Couldn't Have Been Better We found a car at Suburban online and went to see it. We found the car to be exactly as it had been advertised and we're very pleased with our experie We found a car at Suburban online and went to see it. We found the car to be exactly as it had been advertised and we're very pleased with our experience test driving, trading in our old car, and making the final purchase. Dennis Lietz was friendly, knowledgeable, and helped make the car buying experience easy. I highly recommend Dennis and Suburban. More

Doesn't have business integrity I bought a car from this dealer,before I drove even 20miles,car's driver side control arm n axels got broke on the way of my work.i called salesman "J I bought a car from this dealer,before I drove even 20miles,car's driver side control arm n axels got broke on the way of my work.i called salesman "Jose "told him what is happen.he asked me take car to them so they can looks,I told him if you don't fixed,its going to cost me $$$ towing around,then he said text me picture,so took pictures and send him,after an hour called him he didn't answer my phone keep calling no answer then he text me this ... "I did show the pictures to upper management I'm going to have one of them contact you soon" I was waiting n waiting no body contact me again call JOSE no answer but he texts me back.... I spoke to our used car manager. He told me that unfortunately the vehicle was not like that when we delivered it. we can give you a discount on parts and labor if you were to bring the vehicle here for the repair.. Again call no answer so text and ask what is price to fix ?he replied he will call me back but didn't call me back I put dealer review with my experience now JOSE called me back and started yelling me why I put negative reviews,he gave me condition delete review then he fixed car free but I have to take car to theirs shop,I agreed n took car to shop,JOSE n few other people check car and yelling n blameing me that I broke it there point was that parts is new.even I keep saying I didn't do nothing I didn't drove 20mile. Salesman Jose said take the review off otherwise don't take car off from tow truck ,we not going to touch it.i took review off partially and waiting n waiting when it's 95 degrees outside.i feel I'm going to have heatstroke so decides to go inside. Used car managers Mr.Rummer called me to talk.he and other guy they saying same things that I broke the car me or my insurance has to pay they going discount me parts n labor but still I have to pay $1000 bucks. I was there about 3/4 hours in this hot day,still have to $1000 dollars plus towing its like they playing with me.i decided to leave n I leav. I went some other repairs shop.they found car was repaired with wrong size ball joints that cousing damage the car.Suburban ford of Ferndale know it but refuge to take responsibility.blame very unfairly on me.they didn't show me any business integrity. When we go big dealer like them,we go with trust,Are they trust worthy?i fixed the car little less then$800 includes towing. More

Excellent Experience Jim was very helpful and professional in helping my son get his first new car. As parents, we thank Jim for his help and professionalism. Jim was very helpful and professional in helping my son get his first new car. As parents, we thank Jim for his help and professionalism. More

Great experience! I worked with Dennis on the purchased of my Ram 1500. Very friendly, professional gentlemen. I originally went here to test drive the truck, walked ou I worked with Dennis on the purchased of my Ram 1500. Very friendly, professional gentlemen. I originally went here to test drive the truck, walked out that night driving it home. Small issue with the tail light on the truck, Dennis and Brad the sales manager made sure that was resolved. I would recommend this to friends and family. More

Exceptional Service on a Saturday! I was pleasantly surprised to find the dealership service department open on a Saturday (5/13/17) until 3 p.m. The low tire pressure light was on, so I was pleasantly surprised to find the dealership service department open on a Saturday (5/13/17) until 3 p.m. The low tire pressure light was on, so it was important for me to get air put in the tires as soon as possible. Instead, the tech discovered there was a nail in one of the tires, a real safety issue! I had them plug the tire--plus perform a needed oil change, along with tire rotation on a Ford Focus. The tech also provided a vehicle report card, which included a thorough inspection of the car--with one exception. For some reason, the wiper blades were not inspected, even though that is a promised part of the inspection. Despite that one omission, I was thoroughly please with the service--vehicle and customer-- provided by Suburban Ford of Ferndale. Kristin Walker, the Service Consultant on duty, greeted me with a smile upon my arrival. The car was brought in immediately. The reception area was stocked with hot coffee, flavored creamers and a big flat-screen TV. Darin Fogle, from New Car Sales, came over to chat with me and other customers in the reception area--and gave me his card before he left to get back to work. The cost for everything was very reasonable, with me being informed of the price of any added service before it was performed. Overall, a very pleasant experience! As a resident of northwest Detroit, I'm delighted to have this suburban dealership and its outstanding service department nearby on Woodward, just across 8 Mile Road. (PS -- I'd visited the service department twice before, when the tired pressure light came on. Both times, they added air, reset the warning light and topped off the fluids at no charge.) More

As good as it gets Absolutely phenomenal experience from the get-go. Best car buying experience I've had. Everyone I worked with was polite, professional, and personable Absolutely phenomenal experience from the get-go. Best car buying experience I've had. Everyone I worked with was polite, professional, and personable. Also, they kept things transparent and to the point. Nick Burns & Mike MacEachern both great guys and would recommend their service to anyone. More

Terrible neighbkrs. I live near the used car lot and put up with a host of issues. Since they bought and remodeled the place there has been a rotting pile of garbage (whi I live near the used car lot and put up with a host of issues. Since they bought and remodeled the place there has been a rotting pile of garbage (which we have addressed with the manager) that is STILL sitting next to the dumpster, for roughly 5 months. Their employees park up and down our street and walk back and forth in front our houses smoking and talking loudly at all hours of the day into the evening (we have single lane driveways and count on street parking). They set off car alarms and are very inconsiderate. They obviously don not care even slightly about the community in which they reside, so why would they care about their customers? I will avoid like he plague. More

Warrant My moms 2010 Dodge Journeys car rear differential broke. Her car was in shop for 3 months January 27 until April and they did not honor her warranty b My moms 2010 Dodge Journeys car rear differential broke. Her car was in shop for 3 months January 27 until April and they did not honor her warranty but it was covered, because the repair shop they set her to put a donut tire her car " that's what made it brake the some bull why put a donut tire in a car if your give a excuse like that, for 3 months she had to rent cars asking her kids to help her because she's on a fixed income. Her car still broke. More

Didn't perform scheduled work I scheduled an appointment to address a long over due warranty issue with my Ford Sync and a recall using their on-line appointment setting app. I ca I scheduled an appointment to address a long over due warranty issue with my Ford Sync and a recall using their on-line appointment setting app. I called the dealership 3 days prior to the appointment to confirm we were set to complete both services and that parts were on hand. The person identified as my service manager on the appointment verification email I received apparently no-longer works at the dealership and they haven't updated the tool but another service adviser assured me everything was set. I dropped the vehicle off the day of the appointment and was asked to wait in the very nice lobby/waiting area for a ride back to my home. That service was requested during the appointment set up and very much appreciated but they forgot about me and and I ended up waiting an hour for a ride. They also forgot to transfer the notes from the appointment to the write-up so the Ford Sync repair was never completed. I was told I could leave it over the weekend and they would take a look at it Monday but would likely require me to pay for the troubleshooting and tear down if required to replace the defective part. The vehicle is also in dire need a blades and brakes but neither was detected during the dealerships "thorough inspection" that specifically states it includes both. They did run the vehicle through the wash (I do appreciate the effort) but waited to do it until after I had already dealt with service and the cashier, further delaying my departure and didn't bother to dry it. More

Crap credit and still drove off in a car! Don't know how they did it but they managed to finance us a car with our below average credir, just luke their website said. Mr. Poole was friendly an Don't know how they did it but they managed to finance us a car with our below average credir, just luke their website said. Mr. Poole was friendly and didn't do the typical saleman hounding of the customer. He helped us find a car in our budget that met our needs. I highly recommend going to see Mr. Poole for your next car purchase. More