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Suburban Ford of Ferndale

Ferndale, MI

4.3
583 Reviews

21600 Woodward Ave

Ferndale, MI

48220

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583 Reviews of Suburban Ford of Ferndale

July 28, 2016

Very happy and satisfied customer😊 My experience at Surburban Ford was great, and to make it even better ,my sales lady Lila is the bomb!! She is very good sales person and she always g More

by Julez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lila Dedvukaj
Jul 29, 2016 -

Suburban Ford of Ferndale responded

Julez, thank you for your feedback! We are so happy to hear that Lila found the perfect vehicle for you that was within your budget! We hope you are enjoying your new Edge and we look forward to working with you again!

July 15, 2016

Renewing Lease was an old customer of Ed Schmidt ford I missed the roses - they made me feel very special! I am not comfortable with the additional sales pitch that add on more money to my money Dollar More

by MickeyMouse1
Recommend Dealer
Yes
Employees Worked With
Shari Bell, Brad Rummer
Jul 19, 2016 -

Suburban Ford of Ferndale responded

We are always improving our processes, so thank you for your feedback! Other than that, we hope you had a positive and enjoyable experience with us!

June 30, 2016

Great experience My Salesperson navigated me through the process from beginning to end resulting in a great experience. Her knowledge of the business benefited me and More

by Dnolen22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lila Dedvukaj, Brad Rummer
Jun 30, 2016 -

Suburban Ford of Ferndale responded

Thank you for your positive feedback! We're glad to hear you had a positive experience at our Ford dealership!

June 23, 2016

Amazing! Love it! This dealership is so wonderful. Everyone here is very welcoming and kind! My sales employee Lila Dedvukaj was excellent! She did everything in her po More

by TylerCarr7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lila Dedvukaj
Jun 23, 2016 -

Suburban Ford of Ferndale responded

Tyler, thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with Lila! Congratulations, and enjoy your first new car! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

June 19, 2016

New car leasing Suburban Ford in Ferndale and in particular salesman Nick Burns did an excellent job for me. He took extra measures to source their network the find t More

by Jjhhuhgytf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad, Nicholas Burns
Jun 20, 2016 -

Suburban Ford of Ferndale responded

We are so happy Nick was able to make your leasing experience a pleasurable one! Congratulations on the new vehicle and we hope to work with you again in the future!

June 07, 2016

Lila is the bast car sales person She is grate she takes her time to understand you then works with you to get you in a car that day I will all ways get my cars from her More

by Jay330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lila Dedvukaj
Jun 08, 2016 -

Suburban Ford of Ferndale responded

We are happy you had such a great experience with Lila at our dealership. Customer service is our number one priority and we look forward to serving you again in the future. Thank you for your loyalty to Suburban Collection!

June 06, 2016

Great Salesman. I was looking at a terrain, but after dealing with Nick was quite impressed with his knowledge, and not forceful in pushing me to make a deal. After More

by jdleo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael MacEachern, Nicholas Burns, Brad Rummer
Jun 08, 2016 -

Suburban Ford of Ferndale responded

Eric, thank you for your incredible feedback! It is great to hear that Nick could provide you with the best experience and customer service! We strive to make sure the customer is satisfied in every way and we are so pleased that you have been. We hope to work with you and soon.

May 27, 2016

Great car buying experience Recently bought a 2016 f150 from Nick Burns. The buying experience was second to none. Definitely will purchase again. Nick Burns made the experienc More

by Johncav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Burns, Brad Rummer
May 27, 2016 -

Suburban Ford of Ferndale responded

John, it's great to hear that your experience with Nick was smooth and trouble-free! Customer service is our top priority and we are happy that he provided that to you! Enjoy your new 2016 F-150 and we look forward to working with you again when you're ready for your next one!

May 24, 2016

Friendly and professional. Nick Burns did a good job finding, pricing and financing our Ford Edge. I would definitely recommend Nick and Suburban Ford to friends and family. More

by Brown1will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Burns, Brad Rummer
May 26, 2016 -

Suburban Ford of Ferndale responded

Thank you for your feedback and congrats on your new Ford Edge! It is great to hear that Nick could provide you with an enjoyable experience and we hope he can do that again next time you stop in!

May 22, 2016

Outstanding Customer Service! I recommend this dealership for it's excellent costumer service and friendly atmosphere. This was one of the cleanse service centers I've eve visited. More

by time8888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Monette
May 23, 2016 -

Suburban Ford of Ferndale responded

We are happy you had such a great experience at our dealership! Customer service is our number one priority and we look forward to serving you again in the future!

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