Suburban Ford of Romeo

fastest new car transaction ever including a lease trade in worked most items on-line so we came by before dinner they looked at my trade-in I looked at the new car - went to dinner at a local restaurant came b worked most items on-line so we came by before dinner they looked at my trade-in I looked at the new car - went to dinner at a local restaurant came back after traded keys and signed paper work, drove home... Done More

Tense atmosphere, not welcoming at all. The new management is not moving this dealership's service department in the right direction. From the second I turned into the overcrowded and confu The new management is not moving this dealership's service department in the right direction. From the second I turned into the overcrowded and confusing parking lot, I got anxious and wondered what else had changed since my last visit. Jacques was very nice and easy to deal with, but the overall tension in the air was something I have never experienced here. It's an unwelcoming, cold, business as usual atmosphere where I'm sure I was seen as just another dollar sign. Not a good business model. The only positive was that this was the fastest oil change I've had done here, which allowed me to escape this place even faster than I had hoped. I had also wanted to inquire about purchasing my leased car, however, there was absolutely nowhere to park. I will take that task to another dealer along with my future car maintenance. More

Honest and efficient purchase of my new Ford Edge. Always friendly and pricing competitive. Will send friends and family there! Thanks for making my lease purchase a win win friendly and pricing competitive. Will send friends and family there! Thanks for making my lease purchase a win win More

A noticeable deterioration of service quality with the new o I have been getting my two vehicles serviced at Romeo Ford for years. This last visit was sub-par at best. Very sloppy and incomplete. I won't be retu I have been getting my two vehicles serviced at Romeo Ford for years. This last visit was sub-par at best. Very sloppy and incomplete. I won't be returning as I have other options available. It was a great relationship. New personnel do not measure up to the previous service write up personnel (Mr. Juroscz) sp. More

Mitch and everyone I worked with were great. He took a genuine interest in what I wanted and delivered on what he said he would do. Whole team there would strongly recommend. Need a new vehicle, go see Mi genuine interest in what I wanted and delivered on what he said he would do. Whole team there would strongly recommend. Need a new vehicle, go see Mitch. More

Great experience at Elder Ford. Worked with Mike McDonnell in sales. He got me set up in the 2020 Escape that I wanted and took care of everything efficiently so I was in and out in just a couple ho McDonnell in sales. He got me set up in the 2020 Escape that I wanted and took care of everything efficiently so I was in and out in just a couple hours. More

Service is the worst ever! They had my truck for 5 days and could not fix my tail gate Took back for the 6th day and had wrong part They were to pick up my truck from work the They had my truck for 5 days and could not fix my tail gate Took back for the 6th day and had wrong part They were to pick up my truck from work the next day and never showed or called I was I the process of buying a new pickup and I drove across the state to purchase a new one because I would never deal with Elder Ford ever again for anything I made sure to this day still that all friends and family know how bad they were to deal with More

Horrible Service! They had my truck for 3 weeks and it’s doing the same thing that I dropped it off for. Did anyone drive it more than the 50 ft from the door to parking lot? The best excuse I got from the doing the same thing that I dropped it off for. Did anyone drive it more than the 50 ft from the door to parking lot? The best excuse I got from the advisor was “we are really busy” did I mention 3 weeks?!?! I guess they are too busy to fix a vehicle to collect money and satisfy a customer. More

This was a great experience. The process was easy and the sales team was awesome. Thank you Sal, Martin and Tony. I like the new ride. the sales team was awesome. Thank you Sal, Martin and Tony. I like the new ride. More

one of the best experience i had at a dealership I leased a a ford expedition and joe the salesman went over and beyond to gain me as a customers. I will not go any where else and great service. I leased a a ford expedition and joe the salesman went over and beyond to gain me as a customers. I will not go any where else and great service. More