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Suburban Ford of Romeo

Washington, MI

4.9
841 Reviews

12425 30 Mile Rd

Washington, MI

48095

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841 Reviews of Suburban Ford of Romeo

October 03, 2024

Alfonso made my experience easy and enjoyable. He was very professional and made sure he found the best deal to fit my needs. Alfonso went above and beyond to accomplish this. I will definitely be More

by robby7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Vultaggio, Sal Poma
Oct 04, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that Alfonso made your experience at Suburban Ford of Romeo both easy and enjoyable. Our team is committed to finding the best deals for our customers, and it's great to know we hit the mark with you. We look forward to assisting you with future purchases!

October 03, 2024

Bought my 4th car from this dealership. Great service and people. Joe was very helpful with the process More

by Sinan akkam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Yosif
Oct 04, 2024 -

Suburban Ford of Romeo responded

Thank you for choosing Suburban Ford of Romeo once again! We're delighted to hear that Joe and our team provided great service. Enjoy your new car, and we look forward to seeing you next time!

October 03, 2024

They quickly took care of all of the issues I had with my vehicle. Something didn't go right but they fixed that issue immediately as well. More

by hallj24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
Oct 04, 2024 -

Suburban Ford of Romeo responded

We're glad to hear that our team at Suburban Ford of Romeo was able to address your vehicle issues promptly. Thank you for sharing your experience with us!

October 02, 2024

The service was great. Basil was very knowledgeable and helpful. He kept me up to date on every step and did great job explaining what was needed for my car. It was very More

by Mfkili
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil Rafidi
Oct 04, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that Basil provided such knowledgeable and helpful service at Suburban Ford of Romeo. Keeping you informed every step of the way is what we strive for, so we're glad it was a pleasant experience!

October 02, 2024

Never lease or buy another ford 150 hybrid again nothing but trouble Romeo ford are great 👍 More

by Gary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marten
Oct 04, 2024 -

Suburban Ford of Romeo responded

Hi Gary, thank you for the compliment towards our team at Suburban Ford of Romeo. We're sorry to hear about the trouble with your F-150 Hybrid, please reach out to our management team if there's anything we can assist you with.

October 02, 2024

Great salesman, Mike Mcdonnell! The purchase was very simple and efficient. I was very impressed by the team. More

by michaeldomangue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Mcdonnell
Oct 02, 2024 -

Suburban Ford of Romeo responded

Thank you for the kind words! We're glad to hear that Mike McDonnell and our team at Suburban Ford of Romeo made your purchase simple and efficient. Enjoy your new vehicle!

October 02, 2024

The experience with purchasing my new car was not only easy, my salesperson Kennedy was very professional and amazing to work with. More

by Liz.constance
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kennedy
Oct 02, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that Kennedy made your car-buying experience smooth and enjoyable at Suburban Ford of Romeo. Thanks for sharing your positive feedback!

October 02, 2024

Offered me a loaner which is rare today. Service writer Ian is GREAT!!. very attentive to customers needs and his write up was detailed and spot on. Had to bring back in 2 days for starter t More

by jhardwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Bashill
Oct 02, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that Ian and the team at Suburban Ford of Romeo provided you with such attentive service. Thanks for sharing your positive experience!

October 02, 2024

Suburban Ford Scammed my 86-year-old mother on a repair. Their service manager Jeffrey Freeman has been contacted numerous times and will take no action. They had her car for over 40 days and charged her More

by Ellie
Recommend Dealer
No
Employees Worked With
Jeffrey Freeman
Oct 30, 2024 -

Suburban Ford of Romeo responded

Hi Ellie, thank you for taking the time to leave us a review. I'm truly sorry to hear about your mother's experience. This is not the level of service we strive for and I apologize for any distress caused. We take these matters seriously and would like to address this situation promptly. Please feel free to reach out if you have further concerns or questions. Thank you, Brian Moore - Fixed Operations Manager - brianmoore@lithia.com

October 01, 2024

My experience at Suburban Ford was excellent! All the staff who worked with me were efficient, helpful, caring, organized, friendly, professional and personable. I was always welcomed when I ent More

by lcusumano630
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giuseppe Mazzella , Alfonso Vultaggio, Josie Vultaggio
Oct 02, 2024 -

Suburban Ford of Romeo responded

Thank you for sharing your excellent experience at Suburban Ford of Romeo! We're delighted to hear that our team made the leasing process smooth and enjoyable. Enjoy your new Ford Escape, and we appreciate your kind words!

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