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Suburban Ford of Romeo

Washington, MI

4.9
841 Reviews

12425 30 Mile Rd

Washington, MI

48095

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842 Reviews of Suburban Ford of Romeo

September 27, 2024

As before. . some of the greatest people I've had the pleasure of dealing with... Would recommend them to any one I know looking for a vehicle.. ROI is an absolu More

by ericbehring
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ROI , Jeremy Mexico
Sep 27, 2024 -

Suburban Ford of Romeo responded

Hi Eric, we're delighted to hear that ROI and James provided such excellent service at Suburban Ford of Romeo. Thanks for recommending us! Enjoy your new ride!

September 17, 2024

Great service! Basil Rafidi was my service advisor. He goes out of his way to make the service goes smoothly. I will give him 10 stars. A very good and honest deale More

by jwino21574
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil Rafidi
Sep 18, 2024 -

Suburban Ford of Romeo responded

Thank you for the glowing review! We're delighted to hear that Basil made your experience at Suburban Ford of Romeo so positive. We appreciate your support and look forward to serving you again!

August 08, 2024

Was trying to negotiate on a non Ford vehicle and the dealer would not budge on the $899 Reconditioning fee. Pictures the sales rep sent showed a dented quarter panel, scratch, rusted rocker panel and More

by k.s. jezao
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Sal then Adrianna
Aug 09, 2024 -

Suburban Ford of Romeo responded

We apologize for the frustrating experience you had with us. It's disappointing to hear about the condition of the vehicle and lack of flexibility on fees, as well as the poor timing in communication regarding its sale. We strive to provide better service and would like an opportunity to make things right if you're willing. Please reach out at your convenience. Thank you, Antonio Vultaggio - General Sales Manager - antoniovultaggio@lithia.com

June 29, 2024

This dealership is very unprofessional. If you decide to visit this dealership please carefully read all documents before signing. Ensure you understand the terms of the sale, financing ag More

by JH2024
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Finance Department
Jul 02, 2024 -

Suburban Ford of Romeo responded

Thank you for sharing your feedback with us. We apologize for any negative experience you had with us as we strive to maintain professionalism and transparency in all our dealings. If you're willing, please reach out directly so we can address your concerns further. Thank you, Antonio Vultaggio - General Sales Manager - antoniovultaggio@lithia.com

April 17, 2024

Unfortunately the whole process through this company was very unprofessional and disappointing. Parts missing when picked up, spare missing. Was told all would be taken care of nothing was. Financing was un More

by hollywood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrianna camaj
Apr 17, 2024 -

Suburban Ford of Romeo responded

Thank you for taking the time to share your experience with us. This is not the level of service we aim for and it's disappointing that you've been left feeling this way. We'd like to look into these issues further, especially regarding missing parts and communication gaps from our team. If you could please reach out directly at a time convenient for you, we would appreciate the opportunity to address your concerns properly. Thank you, Jeffrey Freeman - Service Manager - jeffreyfreeman@lithia.com

March 05, 2024

Best experience ever at a dealership! Dan helped me out and got me into the perfect car! He made the buying process very quick and enjoyable! More

by mjasmom2007
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dan Stroinski
Mar 06, 2024 -

Suburban Ford of Romeo responded

We're so glad to know you had a great experience with Dan at Suburban Ford of Romeo! Enjoy your new car and thanks for the positive feedback.

February 15, 2024

Recently took delivery of a 2024 Edge. My salesman (A. Poziemski) was fantastic! F. Primavera made all the paperwork effortless. Will definitely be back ! More

by tweiler1218
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franco Primavera, Anthony Poziemski
Feb 16, 2024 -

Suburban Ford of Romeo responded

We're delighted to know that our team at Suburban Ford of Romeo made your Edge purchase a smooth and effortless process. We'll be sure to pass along the praise! Looking forward to seeing you again in the future.

January 14, 2024

Straightforward and positive experience. I walked in, knew what car I wanted, and they helped me purchase it. More

by atp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fady Rayis
Jan 15, 2024 -

Suburban Ford of Romeo responded

We're glad to know your car buying experience at Suburban Ford of Romeo was straightforward and positive. It's always our goal to make the process as smooth as possible. Enjoy your new ride!

January 01, 2024

The price they published on cars. com was much lower than the price they were actually selling it for. It's a bait and switch. More

by Tye
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Callie DeCook, Carissa Gray
Jan 05, 2024 -

Suburban Ford of Romeo responded

We're sorry to read about your experience. We aim for transparency in all our transactions and it's concerning that you feel misled by the pricing discrepancy. This is certainly not how we want any customer to feel. I'd appreciate the opportunity to discuss this further. At your convenience, I hope you'll consider reaching out. Thank you, Antonio Vultaggio - General Sales Manager - antoniovultaggio@lithia.com

December 14, 2023

This is not the first vehicle purchased here nor will it be the last. Perfect from start to finish! More

by diamonddot55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Poziemski, Greg Klave
Dec 16, 2023 -

Suburban Ford of Romeo responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

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