Suburban Ford of Romeo

Horrible Worst dealership ever. Almost made me switch to Chevrolet. Unprofessional and refuse to fix damage and mistakes to vehicle that their employees cause. Worst dealership ever. Almost made me switch to Chevrolet. Unprofessional and refuse to fix damage and mistakes to vehicle that their employees cause. I live in the Romeo and avoid at all cost. I don't even like to look at it when I drive by. More

DO NOT BUY FROM ROMEO This dealership is the most unprofessional dealership I know of. BEWARE!!!!!!!!!!. I purchased my vehicle and was promised it was inspected and that t This dealership is the most unprofessional dealership I know of. BEWARE!!!!!!!!!!. I purchased my vehicle and was promised it was inspected and that there were no issues. Once the vehicle arrived it was immediately leaking oil, the heat shield was literally just sitting on the exhaust, and the check engine light was on. I gave the dealer the opportunity to handle this correctly. They advised me to take it to a certified mechanich and keep them in the loop. After the dealer confirmed it needed $1500 worth of repairs. I contacted ROMEO FORD. The salesman & sales manager stated I needed to wait for the owner. After 4 days of me following up but nothing from the owner I FINALLY GOT MY CALL. The owner is Norm Brewer and is literally the most unprofessional individual I have ever met. He was rude, inconsiderate and basically said tough about your luck and literally hung up on me. The vehicle was not what I was promised and had multiple errors which fall under fraud. Unfortunately now I need to take legal action due to this issue. The benefit for me is I have text messages, emails and recorded conversations from the dealer that fall into my favor. IF YOU DO BUY FROM THIS DEALER KEEP A GOOD RECORD! Beware of this dealer their mechanic ,salesman, sales manager & owner are unprofessional and looking to make a quick dollar. Luckily for me I have the proper documentation showing there was no issue but when it arrived from the carrier the issues were obvious and I addressed them with my attorney immediately. They will not honor the repairs or stand behind their vehicles. Trust me the window sticker says pre-owned inspected but I doubt they did much more besides wash it. BEWARE OF THIS DEALER DO NOT BUY FROM THEM! OBVIOUSLY THE BELOW REVIEWS AGREE. THERE IS A REASON THEY ARE NOT PART OF THE BBB. More

Exceptional customer service Best car buying experience ever!! Forget all the salesmen stereotypes when you go see Bill Sciturro. Such a wonderful salesman to work with, a really Best car buying experience ever!! Forget all the salesmen stereotypes when you go see Bill Sciturro. Such a wonderful salesman to work with, a really great guy. I'll be going back to this dealership for sure!! More

Great Service Purchased a new Ford Fusion from Bill . He was kind and patient , he didn't put any pressure on us and did a great job. Purchased a new Ford Fusion from Bill . He was kind and patient , he didn't put any pressure on us and did a great job. More

Love my F150 Bought a new F150 From Bill simply the best truck I have ever owned. Bill and the staff at Romeo Ford were kind and professional. No pressure but info Bought a new F150 From Bill simply the best truck I have ever owned. Bill and the staff at Romeo Ford were kind and professional. No pressure but informative salesman . More

Awesome FX4.. Great Experience! I recently bought a F150 FX4 from Romeo Ford in late 2014, after turning in a Fusion that I had leased with them previously. I've always had a great I recently bought a F150 FX4 from Romeo Ford in late 2014, after turning in a Fusion that I had leased with them previously. I've always had a great experience in this dealership. I turned in my Fusion and got into the new truck within an hour. The salesman, Darren, and sales manager, Jason, have been great about getting me to the payment I'm looking for while also getting me all the cool features I want. I even received a call from the owner to ensure that I was happy with the whole experience. I will always buy Ford and always from Romeo Ford! More

Frank said he was backed up and may not get to my car for a while. Called back for an appointment and was told it would be EIGHT days before they could get to my car. Frank was rather rude while I was on the a while. Called back for an appointment and was told it would be EIGHT days before they could get to my car. Frank was rather rude while I was on the phone and told me to call the dealer at 18 & VanDyke. More

Awful. This dealership was unprofessional and left us hanging after a vehicle purchase. After sending a letter due to difficulties experienced on a used vehicle they agreed to fix prior to delivery, the hanging after a vehicle purchase. After sending a letter due to difficulties experienced on a used vehicle they agreed to fix prior to delivery, the OWNER of the Dealership called and left a very unprofessional message on our answering machine. The issue was in regards to the A/C system on the vehicle - Romeo Ford didn't fix the issue, simply recharged A/C unit - instead of replacing parts as they had agreed to during the sale. After bringing the vehicle back to the dealership, they claimed to fix the issue it would cost over $700! We allowed them to perform the service and found out they used reconditioned parts, but charged us for NEW parts (we later found this out because the parts failed again). Needless to say, we didn't return. We took the vehicle to Huntington Ford in Rochester and had a much better experience. DON'T go to Romeo Ford. Scamming, dishonesty, and terrible service. I wouldn't recommend setting foot in the sales or service department. More

Took my 2002 F-150 with 180,000 miles in for service for the first time with Romeo Ford. Ms. Van Tine was very helpful and friendly. Both she and Dave, the mechanic who worked on my truck, discussed the s the first time with Romeo Ford. Ms. Van Tine was very helpful and friendly. Both she and Dave, the mechanic who worked on my truck, discussed the service issues involved with my truck and also were quite helpful in explaining my various options for what would be best for servicing my old truck, without giving me any "hard sell." I will definitely return to Romeo Ford for service and will definitely consider it as the dealership for the purchase of my next vehicle. I would highly recommend the dealership to family and friends. More

Highly recommend this dealership. Darren C. was great. First lets say I went to another Big Ford Dealer farther down south Van Dyke. They didn't have the time to deal with me and every question led to a n First lets say I went to another Big Ford Dealer farther down south Van Dyke. They didn't have the time to deal with me and every question led to a no or can't. So I saw Romeo Ford had Saturday hours and went on a cruise up there with a friend (both 26 years old males). I thought that we might not be taking seriously because of this. But When I got there I saw there last Fusion Sport already sold and awaiting delivery. Why I was looking at the car Darren came out to talk with me. I told him exactly what I was looking for (White Fusion Sport, Sport Blue Interior, Fully Loaded). So after some talking for a bit he was able to locate 2 of them (one in Holly and the other in Columbus). Both were front wheel drive and I was torn between All wheel and Front wheel. He told me that I could still factory order one (which the other dealer said you can't). So I thought about it and decided FWD was what I wanted. To make the deal I asked if they can throw in a remote start(other dealer said no) and he was like definitely. I asked about switching my radar detector over (other dealer said no way). He said he was pretty sure they can do it, depending on the connection to the fuse box. They also matched the trade in that the other dealer quoted me (which I thought was a fair value). So I told him I have to sleep on it. He said he would contact both dealers and see if he can even trade for those cars. So about 20 minutes after I left the dealer he calls me and leaves a message stating he can get the car from Columbus. Great. So I called him back Monday morning and told him go but I had a few more questions. I wanted to make sure there was no pin-striping and no front license plate holder. He said he would check into it. About an hour or so after that car he calls to tell me that it does have a font plate. I said that really kills the look of the car, what about the other dealer. He says they never responded to the email but said he will call. About 2 or so hours later he calls to tell me its a go! So on Tuesday I went to pick the car up after work. I got to the dealership around 4:45 or so and by the time I signed all the papers and discussed the extended warranty options it was about 5:30ish. The dealer closes at 6. Darren then went over the car with me and went through how the Sync works. He never once looked at his watch or made me feel rushed. He stayed until 6:30 walking me through the car. I was very very pleased. So when I left I was very happy with the way I was treated by Darren. Like I said before, 2 young men coming in to look at a sportier car, I was ready not to be taken seriously. But he went out of his way to make me happy. Darren called me the following day after taking delivery of my car and asked if I had a questions or concerns. Then about a week or so later I get a thank you card from the dealership. Its little things like that, that really put the finishing touches on a very pleasant new car buying experience (first new car too). I didn't mention but the Financial adviser at the dealership was very nice too. I highly highly recommend dealing with Darren Clarke at Romeo Ford! More