Suburban Ford of Romeo

DISHONEST I ordered a truck from ford with what i wanted on it. Then the dealership added Nitrogen in tires and charged me $191.00 and $191.00 for wheel.locks. Sal the manager called me after i left a 1 sta on it. Then the dealership added Nitrogen in tires and charged me $191.00 and $191.00 for wheel.locks. Sal the manager called me after i left a 1 star review told me the add ons were not to be put on a pre ordered vehicle and promised me a refund. But never calledor answered my call backs. Stay away from suburban ford of romeo More

Worst Service Department in Michigan. Brought car in for repairs...they kept the car for over a month... bottom line: They couldn't fix the Clutch, the Brakes, the Electrical problems. Brought car in for repairs...they kept the car for over a month... bottom line: They couldn't fix the Clutch, the Brakes, the Electrical problems. Got the car back with all the problems just as they were when I brought it in. Mechanic wasn't the right guy for the job.... Final insult: They gave me a bill for $2,325.30! When I complained and explained, the Service manager Brian simply said he couldn't and wouldn't help me with any reparations on the Obscene costs they charged. Beware of these people. Just the Worst ever. More

Unfortunately I had a horrendous experience with these people, in particular the service department. Sales rep was great to work with however. Bought a '21 Yukon that clearly hadn't been thru a proper ins people, in particular the service department. Sales rep was great to work with however. Bought a '21 Yukon that clearly hadn't been thru a proper inspection, yet was marked as certified. We identified the issues (minor, but important) during the test drive and were promised they would be fixed prior to taking delivery. On delivery, several issues weren't resolved (exhaust leak, missing seat belt, broken lumbar switch, warped brake rotors). Shouldn't have bought it at that point, but did on the promise that they would fix everything under warranty, including anything else I could find wrong. Brought the truck back, got a loaner, then a second loaner. (I live in Grand Rapids, so these trips aren't trivial). Over a month later, I was promised on the phone everything was fixed. Made the trip out there again only to find that it still wasn't all fixed. They were audacious enough to encourage me to take it to another dealer and just pay the money. At this point I was done dealing with them, so took the truck home after they promised to reimburse me to complete the repairs at a reputable dealer. A day later, the exhaust "fix" they made is no longer working. I really hope I'm the exception here, but I'm afraid not. They clearly don't take care of you unless you are buying a Ford from them. More