Suburban Ford of Romeo - Service Center

Basil Rafidi, Service Advisor @ Elder Ford was courtesy and professional. Pleasant experience and would not hesitate recommending the Service Department to other people. and professional. Pleasant experience and would not hesitate recommending the Service Department to other people. More

The service advisor was extremely professional, polite and helpful with my needs. It's waa a pleasant experience dealing with him. and helpful with my needs. It's waa a pleasant experience dealing with him. More

Second chance since changing from Romeo Ford...Fail! Will not return nor recommend this service location. Very Poor communication..and lack of knowledge for service technology Will not return nor recommend this service location. Very Poor communication..and lack of knowledge for service technology More

Fast completion of recall Went in for recall. All safe wore masks. In and out quickly and safely. Seating was spaced six feet apart. chairs were in service area and not in wai Went in for recall. All safe wore masks. In and out quickly and safely. Seating was spaced six feet apart. chairs were in service area and not in waiting room. More

Car needed service and Elder Ford/Romeo took me right away I brought my auto in for routine maintenance and I was taken care of immediately. I will be back. The service dept. is very thorough. I brought my auto in for routine maintenance and I was taken care of immediately. I will be back. The service dept. is very thorough. More

Unprofessional Staff I took my '14 Ford Taurus ex-police car into Romeo Ford for an oil change and tire rotation and when I went to review my dash camera that had been rec I took my '14 Ford Taurus ex-police car into Romeo Ford for an oil change and tire rotation and when I went to review my dash camera that had been recording from start to finish, I caught the service staff being unprofessional, playing with the various extras my car had. At the very end of the service, they took my car through the parking lot where they aggressively accelerated and braked before returning my car to the front of the dealership for me to pick up. Not very happy at all. More

Service Excellence Long time customer at Romeo Ford, now Elder Ford of Romeo, and this was just another great experience. Basil Rafidi is a really good service advisor, Long time customer at Romeo Ford, now Elder Ford of Romeo, and this was just another great experience. Basil Rafidi is a really good service advisor, and did everything I asked him to, and how I asked him to handle it, without needing to go back and forth. Got back with me when he said he would, and when I got the vehicle back from service everything was correct. More

I was able to get an appt that day which I appreciated. Basil in service was considerate of my time and got my recall work done as fast as possible Basil in service was considerate of my time and got my recall work done as fast as possible More

Fast Friendly service Service completed on time and done well. I will purchase My next vehicle along with my future car maintenance at Elder Ford because the service depart Service completed on time and done well. I will purchase My next vehicle along with my future car maintenance at Elder Ford because the service department is what make a great dealership. More

Tense atmosphere, not welcoming at all. The new management is not moving this dealership's service department in the right direction. From the second I turned into the overcrowded and confu The new management is not moving this dealership's service department in the right direction. From the second I turned into the overcrowded and confusing parking lot, I got anxious and wondered what else had changed since my last visit. Jacques was very nice and easy to deal with, but the overall tension in the air was something I have never experienced here. It's an unwelcoming, cold, business as usual atmosphere where I'm sure I was seen as just another dollar sign. Not a good business model. The only positive was that this was the fastest oil change I've had done here, which allowed me to escape this place even faster than I had hoped. I had also wanted to inquire about purchasing my leased car, however, there was absolutely nowhere to park. I will take that task to another dealer along with my future car maintenance. More