Suburban Ford of Romeo - Service Center

Tense atmosphere, not welcoming at all. The new management is not moving this dealership's service department in the right direction. From the second I turned into the overcrowded and confu The new management is not moving this dealership's service department in the right direction. From the second I turned into the overcrowded and confusing parking lot, I got anxious and wondered what else had changed since my last visit. Jacques was very nice and easy to deal with, but the overall tension in the air was something I have never experienced here. It's an unwelcoming, cold, business as usual atmosphere where I'm sure I was seen as just another dollar sign. Not a good business model. The only positive was that this was the fastest oil change I've had done here, which allowed me to escape this place even faster than I had hoped. I had also wanted to inquire about purchasing my leased car, however, there was absolutely nowhere to park. I will take that task to another dealer along with my future car maintenance. More

A noticeable deterioration of service quality with the new o I have been getting my two vehicles serviced at Romeo Ford for years. This last visit was sub-par at best. Very sloppy and incomplete. I won't be retu I have been getting my two vehicles serviced at Romeo Ford for years. This last visit was sub-par at best. Very sloppy and incomplete. I won't be returning as I have other options available. It was a great relationship. New personnel do not measure up to the previous service write up personnel (Mr. Juroscz) sp. More

Service is the worst ever! They had my truck for 5 days and could not fix my tail gate Took back for the 6th day and had wrong part They were to pick up my truck from work the They had my truck for 5 days and could not fix my tail gate Took back for the 6th day and had wrong part They were to pick up my truck from work the next day and never showed or called I was I the process of buying a new pickup and I drove across the state to purchase a new one because I would never deal with Elder Ford ever again for anything I made sure to this day still that all friends and family know how bad they were to deal with More

Horrible Service! They had my truck for 3 weeks and it’s doing the same thing that I dropped it off for. Did anyone drive it more than the 50 ft from the door to parking lot? The best excuse I got from the doing the same thing that I dropped it off for. Did anyone drive it more than the 50 ft from the door to parking lot? The best excuse I got from the advisor was “we are really busy” did I mention 3 weeks?!?! I guess they are too busy to fix a vehicle to collect money and satisfy a customer. More

The Works at Elder Ford Fast service, Nice waiting room. No problems. Service advisor was friendly and made you feel welcome. Car was ready in about 40 minutes . Work complet Fast service, Nice waiting room. No problems. Service advisor was friendly and made you feel welcome. Car was ready in about 40 minutes . Work completed correctly. More

The service department continues to exceed my expectations. They work with my busy schedule and have an efficient process for drop off and pick up. expectations. They work with my busy schedule and have an efficient process for drop off and pick up. More

Great job on service! Brought in car for recall work on torque converter and fuel tank. Great job on replacing TC. Fuel tank checked fine and no work required. T Brought in car for recall work on torque converter and fuel tank. Great job on replacing TC. Fuel tank checked fine and no work required. Thanks for taking care of this on our car. More

Had my air bags replaced due to a recall. Everything went smoothly and the work was completed quickly. No issues and everyone was very friendly. smoothly and the work was completed quickly. No issues and everyone was very friendly. More

Oil Change, tire rotation, change fluid, etc. Everything OK I have been having my 2009 Ford Edge serviced at Romeo for many years, I have been working with Mike in service all those years. He always gives me ho I have been having my 2009 Ford Edge serviced at Romeo for many years, I have been working with Mike in service all those years. He always gives me honest answers. More

Service In for regular service oil filter ect. also recall on pass. airbag. 9:am appointment time all good loaner car ready as promised, four hour window for In for regular service oil filter ect. also recall on pass. airbag. 9:am appointment time all good loaner car ready as promised, four hour window for all work to be done, called within ten minutes of promised time. Have used Romeo Ford for other work always a good job and right on time. Thank You, Ron G. wildniles11 More