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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,046 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,046 reviews
July 16, 2018
A Mile Long Suburban ford Suburban Ford left me feeling happy and at home!! Chelsea and The finance manager went a mile long to assist me in getting my car ..!! They both w Suburban Ford left me feeling happy and at home!! Chelsea and The finance manager went a mile long to assist me in getting my car ..!! They both were very professional what great personalities always a friendly smile if I had to do all over again!! Suburban ford would be my place .!! Thank You suburban ford!! More
by Lisa64
Employees Worked With
Other Employees :
Jeff Bartlett, Tom Macpherson, Mike Larose, Paige DeFour, Chelsea Comstock
July 14, 2018
Full experience Alex was an awesome salesperson! Even though I'm an employee, I still got 100% of his attention...and he was a busy guy. He went over every detail of Alex was an awesome salesperson! Even though I'm an employee, I still got 100% of his attention...and he was a busy guy. He went over every detail of my new escape, helped sync my phone, even went and showed my son car during test drive! Loved getting the full experience buying my first NEW car! More
by dklei53
Employees Worked With
Alex Apess, Tom Macpherson
July 14, 2018
Great experience, in & out Worked with Terry Lange, sales consultant on the used cars side of suburban. He was professional, informative, patient and quick to respond to any que Worked with Terry Lange, sales consultant on the used cars side of suburban. He was professional, informative, patient and quick to respond to any questions we had. Made the buying process very smooth, including the hand-off to the finance department. F&I was also no-pressure, well detailed and professional. All around exemplary service, our second car from the Suburban group. More
by troy_dieter
Employees Worked With
Caleb Herrera, Terry Lange
July 13, 2018
2018 Escape Kevin Miller was extremely friendly and informational with the entire car sale. I was a nervous first time buyer but I have no regrets on my sale!!! Kevin Miller was extremely friendly and informational with the entire car sale. I was a nervous first time buyer but I have no regrets on my sale!!! More
by Dman6834
Employees Worked With
Kevin Miller
July 12, 2018
Nothing short of the best! The team here is rock solid, and I can see why with Jim at the helm. Thank you for the excellent service, you have my loyalty! The team here is rock solid, and I can see why with Jim at the helm. Thank you for the excellent service, you have my loyalty! More
by harmsway14
Employees Worked With
July 12, 2018
Quick and friendly service Matthew was great and got me exactly what I wanted in a quick and friendly manner! He made it a fun experience for my daughter as well!! Matthew was great and got me exactly what I wanted in a quick and friendly manner! He made it a fun experience for my daughter as well!! More
by jen12355
Employees Worked With
Matt Siman
July 11, 2018
Superior Personal Interest From the moment we began walking to the dealership entrance, Wow, Terry Lange was on the steps with a great smile and handshake! He made my wife and I From the moment we began walking to the dealership entrance, Wow, Terry Lange was on the steps with a great smile and handshake! He made my wife and I feel like VIPs!! Terry guided us through the entire process so enthusiastically and efficiently that we will regard Suburban Ford as "1st Choice" for all our transportation needs. We want to thank ALL of the staff we met through Terry (especially Brian Lagodna/Sales Manager) for the personal interest. Thanks again from 2 "very satisfied" friends!! More
by Ron
Employees Worked With
Brian Lagodna, Terry Lange
July 10, 2018
Great Experience Marcus was confident and knowledgeable about the car I was interested in. I came into the dealership to look at a car I had found online. I had doubts Marcus was confident and knowledgeable about the car I was interested in. I came into the dealership to look at a car I had found online. I had doubts about whether or not I would like the car. Within moments of arriving at the dealership, Marcus put all of my worries to rest. Because of his knowledge of the car, and his upfront honesty, he changed my mindset of just checking out the car to wanting to buy it. He worked tirelessly to send me home in a car that I love. Thanks Marcus! More
by Dstep33
Employees Worked With
Marcus Martin
July 07, 2018
Best experience purchasing a used vehicle. My first experience with Marcus Martin was 18 months ago. I went with my daughter who purchased a Ford Escape. He was the most professional, knowledge My first experience with Marcus Martin was 18 months ago. I went with my daughter who purchased a Ford Escape. He was the most professional, knowledgeable sale consultant I ever met. I was so impressed with him, that I purchased a Ford Escape from him. More
by Diane
Employees Worked With
Marcus Martin
July 07, 2018
Excellent service and support! After moving to the US looking for a new car one of my stops was at Suburban Ford of Sterling Heights. I was initially introduced to Marcus who was a After moving to the US looking for a new car one of my stops was at Suburban Ford of Sterling Heights. I was initially introduced to Marcus who was a great help from start to finish and I ended up purchasing my new vehicle through him! I would highly recommend considering purchasing your next vehicle from this dealer. More
by Fripp2002
Employees Worked With
Marcus Martin
