Suburban Ford of Sterling Heights

Excellent experience. I recently bought a (newer) used car, and being that it was the first vehicle I had bought in years it was quite an experience. I took my time decidi I recently bought a (newer) used car, and being that it was the first vehicle I had bought in years it was quite an experience. I took my time deciding what was best for me, I himmed, I hawed, and every step of the way, my salesperson, Ashley Burgess, supported my decision-making process in every way she could. I was never pressured or hurried, and she got me the car I wanted at the price my budget needed. I'll buy a car here again for sure, eventually, and send anyone I know who is looking for a good used car at a reasonable price, her way. And let me say a big thank you to financial advisor Anthony Mazza, who quite literally saved the day for me at the last minute. Long story short, the finance company who approved me wanted a crazy high monthly payment at a ridiculous apr, and I thought I was done. Anthony made a call to a local credit union, told them about my situation and they came back with a payment and an apr that I could afford, which blew my mind. He saved the sale, and made my life way easier, and he has my endless thanks for that. Thank you Ashley and Anthony. My dream team! More

Excellent dealership & service - I LOVE MY NEW CAR! Above and beyond what I was expecting from a dealership. Didn't feel pressured, wasn't talked into or out of anything and they accepted my offer. Frie Above and beyond what I was expecting from a dealership. Didn't feel pressured, wasn't talked into or out of anything and they accepted my offer. Friendly helpful faces everywhere over there. Ashely, you were amazing! Have been looking at vehicles since Feb 2018 & dealt with other dealerships who were non-stop blowing up my phone & email. Ashley made me feel like I had sister for the day, polite, friendly, honest, and professional. I met a lady who's daughter purchased from Ashley in the past and said she was terrific, she is. Thank you Ashley, Suburban, and other staff. If anyone is looking for a good reliable used vehicle without the riff raff, check out this dealership and ask for Ashley Burgess, she's wonderful to work with and talk to. I don't leave recommendations/comments or ratings, this is my first, that speaks volumes. I LOVE MY NEW CAR! More

Fast, reliable, and professional! Ashley was an incredible sales woman! Extremely professional, warm personality, and she made me feel super comfortable making my first big purchase! I Ashley was an incredible sales woman! Extremely professional, warm personality, and she made me feel super comfortable making my first big purchase! I haven’t had any problems with my car or with the dealership! 10/10 I would recommend this dealership to anyone. Keep up the good work and thank you so much! More

Matthew Siman helped me lease a vehicle.Outstanding service! My car suddenly died last week and I needed to find a car ASAP within my budget. I visited 5 or 6 dealerships and nobody would listen to my needs exce My car suddenly died last week and I needed to find a car ASAP within my budget. I visited 5 or 6 dealerships and nobody would listen to my needs except for Matthew. He was the only salesperson that I thought actually cared about my situation and took my budget into consideration, and then found me the best car possible to match my needs. I believe that he truly wanted to help me the best way possible. Matthew put a lot of care into my car search and was extremely organized and professional. He even went out of his way to work on a holiday weekend to make sure I was taken care of. Matthew knocked it out of the park! More

Felt like family My experience at subrban with Chelsea was amazing, Chelsea and Ford team treated me like family. They got me the vehicle I needed for a price I could My experience at subrban with Chelsea was amazing, Chelsea and Ford team treated me like family. They got me the vehicle I needed for a price I could afford! More

Great service Rich Kramer was awesome. He got me the deal I needed. Saved me money every month. I had a great experience at this dealership. Thanks! Rich Kramer was awesome. He got me the deal I needed. Saved me money every month. I had a great experience at this dealership. Thanks! More

Brian Howell is fantastic! After looking at used vehicles for months with Brian Howell, he never gave up on us even though we had a lot of requirements for the vehicle we wanted After looking at used vehicles for months with Brian Howell, he never gave up on us even though we had a lot of requirements for the vehicle we wanted. Once we found the vehicle, he made the purchase a smooth transaction. He's also very honest and fun to work with. More

I would give 6 stars if I could! Nathan was fantastic! Buying a car can be stressful, but he made it super easy and fun. He was very patient and informative. It was truly a no hassle Nathan was fantastic! Buying a car can be stressful, but he made it super easy and fun. He was very patient and informative. It was truly a no hassle experience. More

Wonderful If you want a used vehicle for a decent price please go see Mario !!! He got me approved for a 2015 Ford Fusion !!! Very very please with my overall e If you want a used vehicle for a decent price please go see Mario !!! He got me approved for a 2015 Ford Fusion !!! Very very please with my overall experience! Thanks again Mario ! More

Wish I could give more than 5 stars I wrote a review once before I made the final purchase of my car but I have to write another for my experience on the purchase. I was in contact with I wrote a review once before I made the final purchase of my car but I have to write another for my experience on the purchase. I was in contact with Jayson the entire time and he didn't miss a beat. I asked a million and 1 questions and he answered them all in perfect timing. I will never go anywhere else or deal with anyone else other than Jayson and Brian! From beginning to end I watched Brian, the manager, interacting with his team and making this seem like an amazing place to work. He made sure he made himself available to everyone and even came and congratulated me on my new car and assured me that if I needed anything to give him a call. It always feels good when the management has a wonderful smile and friendly attitude. Its no wonder that this place is as successful as it is. I also can't forget to shout out the Finance guy, Caleb, he was so amazing and his skills were impeccable. I felt as if he wrote the contract himself, every question I asked he answered it on the spot it was so awesome and he made me so comfortable. More