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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,205 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,205 reviews
April 21, 2018
Terry Lange Awful to work with - pressures you, calling multi times a day. Do not work with this guy! Totally rude when I asked for my deposit back do to the trea Awful to work with - pressures you, calling multi times a day. Do not work with this guy! Totally rude when I asked for my deposit back do to the treasure he was putting on me. Sales 101 people but from who they trust - you can not trust this guy! Do not put deposits down- they make you go through hoops to get it back and treat you so awful! More
by unhappy
Employees Worked With
Terry Lange
April 21, 2018
2nd vehicle from Rich Just took delivery of my 2018 F150 from Rich Kramer. This is my second truck delivered by Rich. I can’t say enough good things about Rich, he is top Just took delivery of my 2018 F150 from Rich Kramer. This is my second truck delivered by Rich. I can’t say enough good things about Rich, he is top notch. Rich is very professional and extremely knowledgeable about the products and works tirelessly to get you the best deal. I look forward to working again with Rich on all my future Fords. More
by RobnAnne
Employees Worked With
April 18, 2018
Best buying experience, most tentative sales team. I never leave reviews for anything, but this was a must. My fiancee and I recently purchased a vehicle from Suburban Ford in Sterling Heights, MI. Nor I never leave reviews for anything, but this was a must. My fiancee and I recently purchased a vehicle from Suburban Ford in Sterling Heights, MI. Normally I don't like the bothering of a sales person, or a sales team pressuring me to buy something, but for some reason the approach that Nate took when inquiring about what we were looking for hit the nail on the head. One of the nicest dudes I've dealt with in the sales/service industry. He listened to what we were looking for, found reasonably priced cars with excellent mileage and exceptional warranty coverages still in place. Overall extremely helpful, very professional, and good at what he does. After getting through the sales process, Caleb helped close the deal and broke even more of it down for us..a better understanding if you will. Also, very helpful. More
by Snicholllp
Employees Worked With
Caleb Herrera, Nathan Reese
April 18, 2018
Amazing! This dealership is awesome. The salespeople here really care about their customers and It shows. This is definitely a stress free environment. I’m ve This dealership is awesome. The salespeople here really care about their customers and It shows. This is definitely a stress free environment. I’m very happy with my new car! More
by Darren44
Employees Worked With
Matthew Drogosch, Tom Macpherson
April 18, 2018
Outstanding Sales Team. The sales team went above and beyond to help my wife and I find a car. Very nice and professional staff. I will be coming back for all my future cars. The sales team went above and beyond to help my wife and I find a car. Very nice and professional staff. I will be coming back for all my future cars. More
by Curt Weinrauch
April 17, 2018
First time car buyer Nathan was extremely helpful, direct and friendly. He made buying my first car from a dealer easy. Would recommend Nathan to all my friends and family Nathan was extremely helpful, direct and friendly. He made buying my first car from a dealer easy. Would recommend Nathan to all my friends and family. More
by Rasmusson93
Employees Worked With
Nathan Reese
April 16, 2018
Great Service Kevin was a great salesman. He really went beyond the call of duty to make sure our expectations were exceeded. It also helped that Suburban had a g Kevin was a great salesman. He really went beyond the call of duty to make sure our expectations were exceeded. It also helped that Suburban had a great selection of vehicles. More
by Frank B
Employees Worked With
Kevin Miller
April 16, 2018
New car Matt was very professional and friendly. I would highly recommend him and suburban ford. I have had good service with this dealership and will return Matt was very professional and friendly. I would highly recommend him and suburban ford. I have had good service with this dealership and will return More
by Mary B
Employees Worked With
Matt Siman, Tom Macpherson
April 16, 2018
Nathan Wells-professional and polite If you are looking for someone who understands every minute of your time is important, go see Nathan. He was able to let me apply for credit during m If you are looking for someone who understands every minute of your time is important, go see Nathan. He was able to let me apply for credit during my lunch then pick up my new vehicle the next day, it could not have been easier. Although he is new to the car business, his knowledge and ability to answer questions is remarkable. He is the consummate professional. More
by gmcguy
Employees Worked With
Caleb Herrera, Nathan Wells
April 16, 2018
I will be back!! Jim Belk was great to work with, he was very patient and detail oriented. I am very particular when it comes to purchasing a vehicle and Jim was able Jim Belk was great to work with, he was very patient and detail oriented. I am very particular when it comes to purchasing a vehicle and Jim was able to deliver the truck I needed. I would highly recommend Jim to anyone shopping for a vehicle, especially if you want a salesman who is straight forward and doesn't use pushy sales tactics. More
by Deano
Employees Worked With
