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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,216 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,216 reviews
March 30, 2018
Comprehensive low pressure experience. Vince at Suburban Ford was great. He was very knowledgeable and went the extra mile to assure all my needs were met to my satisfaction. All communic Vince at Suburban Ford was great. He was very knowledgeable and went the extra mile to assure all my needs were met to my satisfaction. All communication was real, on time and accurate. Just a good ol fashion low pressure experience. Thank you Vince and team at Suburban Ford! More
by fffreddy
Employees Worked With
Vince Miceli
March 30, 2018
Sales - Used cars I visited several dealerships looking for a used Ford Escape to fit my budget. I also wanted to trade in my car for a reasonable price. This was the b I visited several dealerships looking for a used Ford Escape to fit my budget. I also wanted to trade in my car for a reasonable price. This was the best dealership to work with for the price of the Ford Escape I was buying and trade in amount for my Chevy Malibu. My salesman was friendly, helpful, and understanding of what I was looking for. I didn't expect to find one that day but he was able to get me in my new SUV the next day. Manager was also able to work with me on meeting my price request. More
by Sharon Adams
Employees Worked With
Marcus Martin
March 29, 2018
Great Experience with Matthew Matt was great. Knew what I was looking for and did everything he could to make the sale, and he did. Would recommend Matt to anyone visiting Suburban Matt was great. Knew what I was looking for and did everything he could to make the sale, and he did. Would recommend Matt to anyone visiting Suburban Ford for their next purchase. More
by Ralanskas
Employees Worked With
Matt Siman
March 29, 2018
Very helpful. Brian was Super helpful and got everything sorted out for me when it was my first actual car purchase. And I would go to him and this dealer again. Brian was Super helpful and got everything sorted out for me when it was my first actual car purchase. And I would go to him and this dealer again. More
by Brandilynn129
Employees Worked With
Brian Howell
March 28, 2018
Gold Standard in Service I’m pretty picky and have some pretty high standards when it comes to dealership experiences. Some might say I’m a snob about it. Matt knocked it out I’m pretty picky and have some pretty high standards when it comes to dealership experiences. Some might say I’m a snob about it. Matt knocked it out if the park from follow up, to pricing, to timeliness, to delivery, to accuracy. I’ll be back. More
by Onenie
Employees Worked With
Matt Siman
March 27, 2018
Jeremy Randolph & Alex Harms Jeremy & Alex made me feel very comfortable and a valuable customer. I love the truck that Jeremy suggested and he worked very hard on all the details Jeremy & Alex made me feel very comfortable and a valuable customer. I love the truck that Jeremy suggested and he worked very hard on all the details on making the purchase easy for me. I will definitely be a returning customer. More
by Ford Truck Guy
Employees Worked With
Jeremy Randolph, Alex Harms
March 25, 2018
3rd Ford car leased through Suburban Matt made the process of turning in my Ford Escape and leading a new Flex very easy. I test drive a new Flex and drive out with it the same day! Matt made the process of turning in my Ford Escape and leading a new Flex very easy. I test drive a new Flex and drive out with it the same day! More
by Kbisoski
Employees Worked With
Matt Siman
March 24, 2018
Marcus Martin Our salesmen was phenomenal. Professional, organized, courteous, respectful. I was beyond happy with his service. We were on site from roughly 11-5 sa Our salesmen was phenomenal. Professional, organized, courteous, respectful. I was beyond happy with his service. We were on site from roughly 11-5 saturday 3/24/18 and left with our new (well used) ford escape. Marcus is an outstanding employee, he showed patience with our unique financial situation, provided answers to all of our concerns and was more than willing to help us at all times. If anyone looking for a car is reading this ask for Marcus Martin and I garuntee you will be happy with your service. If Suburban ford employees or owners read this, than have your other team members take notes. Thank you for your time More
by Jcraig1140
Employees Worked With
Marcus Martin
March 24, 2018
Horrible Experience Called ahead of time to schedule an appointment to drive a specific vehicle. We were told to ask for Brandon. Drove over an hour and a half to arrive Called ahead of time to schedule an appointment to drive a specific vehicle. We were told to ask for Brandon. Drove over an hour and a half to arrive and not only find out the vehicle was no longer available (a call would have been nice) but also be to treated as though he could care less that we were there. He seemed to have no knowledge of our appointment. After spending about an hour waiting around to first be told they didn’t have this vehicle and then to be told they were unable to locate a 2nd car we were willing to test drive, we walked out as it was apparent they didn’t care about our business. Worst dealership customer service ever. More
by Carbuyer1234
Employees Worked With
Brandon Negro
March 24, 2018
Best. Car. Experience. Ever! Matthew is the most respectful, kind, hardworking salesman. Not once was I referred to as “sweetheart” or “honey” which is still a struggle for women Matthew is the most respectful, kind, hardworking salesman. Not once was I referred to as “sweetheart” or “honey” which is still a struggle for women trying to buy a car in the local hometown lot. I drove over an hour to meet with Matthew because he is honest and helpful. Matthew had everything in place before he had us come out to sign. Extremely convenient and efficient service. And the welsh accent is the icing on top! Thank you again Matthew. I will refer everyone I know to you. More
by Happyhollybadia
Employees Worked With
Matt Siman
