Suburban Ford of Sterling Heights

good selection and great service Terry Lange helped us find exactly what we were looking for. He was knowledgeable and helpful in answering any questions we had and navigating us thro Terry Lange helped us find exactly what we were looking for. He was knowledgeable and helpful in answering any questions we had and navigating us through what is oftentimes a frustrating experience. Not with him, he answered all of our calls, reached out to us timely, and made the experience as positive as can be.Terrbear was a pleasure to work with through the entire process. Don't forget to ask him about the scar on his hand, he enjoys telling the story. I would gladly recommend Terry to my friends and family. Suburban also had the best selection in the area. More

Our experience with John Halsey My daughter and I were looking for a car for her to drive. She had a specific kind of car in mind which was a Chevy Malibu and after searching the web My daughter and I were looking for a car for her to drive. She had a specific kind of car in mind which was a Chevy Malibu and after searching the web we found one at Suburban Ford of Sterling Heights. However, when we arrived we found the car she was interested in was currently being purchased! Oh no! No problem ... John found us another one in better condition and less mileage. After a little more comparison shopping there was no question in my daughter's mind that car was the best selection and John's welcoming approach certainly helped that! He has been very engaged with us throughout this purchase and has made this a pleasant experience! I would recommend him to anyone!! David Rinker Farmington Hills More

Service I walked in with some disappointment but your personal attitude service took my frustration away. Thanks for great customer service and support. You h I walked in with some disappointment but your personal attitude service took my frustration away. Thanks for great customer service and support. You have the outstanding service qualification. Wish you the best. More

Simply the BEST !! We couldn't be more happy with our NEW F-150, Thanks to Tim O'Connor and his team the purchase process couldn't have been more smooth, he took care of We couldn't be more happy with our NEW F-150, Thanks to Tim O'Connor and his team the purchase process couldn't have been more smooth, he took care of every detail. This is the 5th or 6th vehicle I've purchased from Tim and I won't go anywhere else. We've wanted this vehicle for some time and are so excited to finally have it and plan on putting it to good use. Thanks a million Tim !!! More

Should have gone elsewhere Went to the used car lot next to speedway. Started working with Amelio. But ended up finishing everything with Tom Hayes. It all started out fine, too Went to the used car lot next to speedway. Started working with Amelio. But ended up finishing everything with Tom Hayes. It all started out fine, took about a week for them to get me into a car that met my standards. On the final day i was there, it took them the whole day to get everything done. Had to go with my second choice of car because the salesmen didnt tell me that the hold i paid to have put on the first car i looked at, was only good for 48 hours. Took them two weeks to refund me my money for the hold. Ended up financing for more than i had planned. The APR is outrageous, and they didn't tell me what the monthly payment would be until they had me prepare to sign the papers. I almost walked right out but lucky for me, the payments are within my budget. They said they took 600 of the price, yet the final sales price was almost 2k higher than what i was originally told. The car had issues PRIOR to me getting it and i brought it to their attention. I have an automotive degree, so i know my way around a car. They said they had a technician look at it and took care of it. I dont know what kind of multi-point inspection they did, but the engine air filter was black, there was no cabin air filter, transmission fluid was half a quart low, and was leaking PRIOR to me buying it. They detailed the whole car, so that there were no signs of a oil leak or anything. The car had an aftermarket remote start, and they took it off because it wasn't Ford OEM. They gave me a 3000 mi/3mth warranty. The car is currently in the service department being checked out for a throttle body TSB, the oil leak that was present PRIOR to me getting the car, and the transmission issues it has had since i got it. All of this should be covered by the warranty. But the transmission diagnosis is $100, which i have to pay for due to the deductible that i didnt know about until i took the car to their service department across the street. Steve Woodward and Nathan Wivell are friendly and havent tried to sell me things i know the car doesn't need. Definitely not buying another used car from the used sales department by speedway. My recommendations to the used car sales department next to speedway: - Be more attentive to your customer - Dont treat them like they are stupid - when the customer tells you about issues they noticed a car has that affects the driveability, fix it. - when you offer a warranty, make sure you tell the customer if there is a deductible. - if the customer tells you what their price range is, or their monthly payment preferences are, follow those, dont try and push them towards a high price or payment. More

New car I had an excellent experience with Rich Kramer. Everything went well and I would recommend him to others. I would also recommend this dealership to ot I had an excellent experience with Rich Kramer. Everything went well and I would recommend him to others. I would also recommend this dealership to others. More

Great Experience Great experience , Great service Mike Skeltis has always been very courteous and very helpful in getting me in and out with all the request and servic Great experience , Great service Mike Skeltis has always been very courteous and very helpful in getting me in and out with all the request and services I need . I've been going to Suburban ford for many years and I always leave satisfied . Mike is one of the main reasons that I continue going to Suburban Ford. More

OUTSTANDING Experience! BEST experience EVER! I will never go anywhere else, I look forward to getting my next car from Rich Kramer and Sarah the manager is just as AWESOME!! BEST experience EVER! I will never go anywhere else, I look forward to getting my next car from Rich Kramer and Sarah the manager is just as AWESOME!!!! Thanks you two! and I LOVE my new Escape~ More

Flawless Service for an Out of State Buyer, Fantastic Folks! I have bought a number of cars from dealerships all over the country, but Suburban Ford of Sterling Heights was the one of my best experiences yet. Th I have bought a number of cars from dealerships all over the country, but Suburban Ford of Sterling Heights was the one of my best experiences yet. These guys are great and every one of the employees in the dealership (Pre-owned specifically) cares immensely about their customers. My experience was a lengthy one, as I had a hard time setting the time off to make it out there, but they accommodated me and the entire process was a breeze. Terry Lange, the sales rep. I worked with, is a stand up guy. He has a very high level of integrity and made sure that I was comfortable with the vehicle that I was purchasing, even though I had not seen it yet. He worked diligently to ensure that I was informed and up to date throughout the entire process and straightened out every kink that came along. I can say with confidence that he surpassed my expectations from a sales / business standpoint, I was very impressed at his level of knowledge- which is what you want when you spend over $30k on a vehicle. I could not be happier with Terry and his work at Suburban Ford, I would highly recommend that you use this guy- he is great! I had the chance to work with the Manager, Brian Lagodna, who was also a stand up guy. This is the man who is in charge of all the operations in the pre-owned department (which is huge), and for him to be as squared away as he was, says a lot about the dealership and the cars that they sell. I am really very impressed with this dealership, Suburban Ford of Sterling Heights, and cannot say enough good about them. I have a lot of friends who buy a lot of cars, and you better believe I am going to recommend the trip out to Detroit to give these guys the business. Car dealerships with high levels of integrity and honesty are hard to find these days, but Suburban Ford is the real deal. You cannot go wrong here. More

Excellent Experience John made the whole process as simple as it could be. I had come in looking for a specific vehicle, which John had ready for a test drive. There was John made the whole process as simple as it could be. I had come in looking for a specific vehicle, which John had ready for a test drive. There was an issue with the vehicle that I noted on the test drive, which John and Suburban did a great job of taking care of prior to the purchase. Overall, an excellent experience in buying a used car which is all too rare anymore. I'll definitely be back when it's time for the next vehicle. More