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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,058 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,058 reviews
March 23, 2017
Great Experience Very pleased with my experience at Suburban Ford (I'm a repeat customer). Rich Kramer in Sales was very knowledgable/helpful and the whole process of Very pleased with my experience at Suburban Ford (I'm a repeat customer). Rich Kramer in Sales was very knowledgable/helpful and the whole process of leasing a Ford Escape went so smoothly. He was very kind and I would definitely be happy to recommend him and this dealership to anyone. Being treated so nicely by everyone there meant a lot to me as my husband passed away recently. More
by Ruth
Employees Worked With
March 22, 2017
Mike LaRose is a top professional Mike LaRose gave 120% and made my deal happen. I would highly recommend Mike to anyone. Everyone working at this dealer was great Mike LaRose gave 120% and made my deal happen. I would highly recommend Mike to anyone. Everyone working at this dealer was great ranger Nick More
by ranger Nick
Employees Worked With
Mike Larose
March 22, 2017
Amazing service and would shop here again! John Halsey helped me trade in my car and get into a new(to me) Jetta. He was very helpful and personal which made me feel super comfortable throughou John Halsey helped me trade in my car and get into a new(to me) Jetta. He was very helpful and personal which made me feel super comfortable throughout the whole process. I had always bought my car private party because I was afraid to deal with the dealerships but the car I got was a great price and John really helped me out me out! With the good help from John, I will for sure come back for my next car! More
by nschram
Employees Worked With
John Halsey
March 22, 2017
Best Salesman Ever!!!!! Terry Lange was so professional and polite the minute I walked in the door. He made me feel very comfortable and at ease. I told him how much I was wi Terry Lange was so professional and polite the minute I walked in the door. He made me feel very comfortable and at ease. I told him how much I was willing to put down and what type of car I was looking for and he made sure I got the perfect vehicle. He was so nice and understanding. All the staff there was so friendly and helpful. Made me feel welcomed!! I would most definitely recommend anyone to Terry Lange and to Surburban Ford. Thank you so much!! More
by britt8576
Employees Worked With
Receptionist Bria was also very nice and polite, Terry Lange
March 21, 2017
Hopeful Mandy has been amazing. She's been working with me and my tricky situation, she's given me hope theres a way out and into a new car. Either way, she's Mandy has been amazing. She's been working with me and my tricky situation, she's given me hope theres a way out and into a new car. Either way, she's AWESOME!!!!!! More
by Skrste01
Employees Worked With
Madeline Simon
March 21, 2017
John Halsey was amazing Tremendous customer service, John was able to meet our needs. This is our 3rd car from Suburban, and will not be the last! I would recommend calling Tremendous customer service, John was able to meet our needs. This is our 3rd car from Suburban, and will not be the last! I would recommend calling on John for your next automobile purchase. Thanks again John, AMAZING! Jim Saelens in Service did a great job with getting me in and out; in a timely manner. The Adams, Pinckney Michigan More
by Happy Adams
Employees Worked With
James Saelens, John Halsey
March 18, 2017
Very nice experience Jim was very professional and very knowledgeable smile on his face if you had a question he knew the answer I would steer somebody toward him if they Jim was very professional and very knowledgeable smile on his face if you had a question he knew the answer I would steer somebody toward him if they wanted a car More
by WillIe
Employees Worked With
March 17, 2017
Best salesman I've ever gone through John was a great help. Him owning the same car as i want in market for(focus st). Helped me out more then I could ask. Made everything easy and fast a John was a great help. Him owning the same car as i want in market for(focus st). Helped me out more then I could ask. Made everything easy and fast as possible. I was nervous about purchasing a manual transmission. He spent time showing me how to. That alone was very awsome. Then showed me his own car and the mods. I would recommend John to anyone. Thank you so much for the help!! More
by Brenden Stimson
Employees Worked With
John Halsey
March 17, 2017
Car buying experience with Hillary Adam First time buying a car in over 15 years. Had no idea what I wanted. Dealt with hillary Adam, she was awesome. Very patient and helpful, showing me pl First time buying a car in over 15 years. Had no idea what I wanted. Dealt with hillary Adam, she was awesome. Very patient and helpful, showing me plenty of cars and taking the time to place me in the right vehicle. More
by Joegaustin
Employees Worked With
Hillary Adam
March 16, 2017
Great place to buy a vehicle This is a great place to buy a vehicle if you are looking for a great salesman (John Halsey) to get it done and get you behind the wheel with no snags This is a great place to buy a vehicle if you are looking for a great salesman (John Halsey) to get it done and get you behind the wheel with no snags or pressure. John took care of business in a professional and courteous and friendly manner and he was very accessible to me when I needed him to help navigate me through the deal. John was quite knowledgeable about the vehicle I purchased even though it was not a Ford product. Between he and his manager Brian Lagoda I was quite impressed with their service. They put the vehicle through a 30-point inspection and made sure that it was road ready for me to test drive and enjoy. And the price was the best I could find and unbeatable! Vito Vultaggio in finance did an excellent and expedient job on closing this deal. I was happy from the time I made contact over the phone with the receptionist who by the way has a great voice (London) and went the extra mile by texting me directions to the dealership. Thanks again London and your boss should know that you were very instrumental in convincing me to come to the dealership😊 I am still enjoying my Chevrolet Corvette that I purchased? from this great place. I would definitely recommend them to family and friends to purchase a quality used car. Thanks again to everyone involved in my great experience. More
by Daboost2
Employees Worked With
London, Brian Lagodna, Vito Vultaggio, John Halsey
