Suburban Ford of Sterling Heights

The best dealership that makes me the happiest customer. For each of my visits and especially the most recent one I have received excellent service, at the Suburban Ford of Sterling Heights. I'm always able For each of my visits and especially the most recent one I have received excellent service, at the Suburban Ford of Sterling Heights. I'm always able to schedule an impromptu service appointment early in the morning; the team takes care of all my car needs, mostly PM, tells me about discounts I'm eligible for and rebates. The work is done promptly, throughly and with a pleasant smile and attitude. While I'm waiting I'm offered free coffee, and seating in a clean and comfortable area. The appearance of my dealership is most attractive and modern design. Finally at time to pay for services rendered, the cashier ladies are very kind and also my car is washed. Because of all these great service aspects I think there is no better dealership to do business with. Thank you all so much, keep up the excellent work. More

Great buying experience! This was the third new vehicle from Surburban Ford, and we have now since leased a fourth! John went above and beyond to make sure we were completely This was the third new vehicle from Surburban Ford, and we have now since leased a fourth! John went above and beyond to make sure we were completely satisfied with our decision on this Fusion. We are a family of 8 and four of us are in new Ford vehicles. Four to go at the appropriate time! Would definitely recommend to anyone! More

Happy Customer I went to Suburban Ford of Sterling Heights for a recall notice. I was told it would take approximately 2 hours to complete the recall. I was there le I went to Suburban Ford of Sterling Heights for a recall notice. I was told it would take approximately 2 hours to complete the recall. I was there less than 1 hour and they had completed the work, great job. This is my 4th vehicle from this location and plan to get the next vehicle from Suburban Ford. More

Excellent customer service and experience! Suburban Ford immediately won me over when the first thing John said to me after telling him what vehicle I was looking for was "let's go take a look Suburban Ford immediately won me over when the first thing John said to me after telling him what vehicle I was looking for was "let's go take a look at what we have on the lot!" The no-pressure sales experience made leasing my first brand-new vehicle easy. John went above and beyond to find the 2016 Explorer I was looking for and was able to track one down in Ohio. A week later my parents specifically went back to John to purchase an Explorer as well. I won't go anywhere else to get a Ford! More

excellent Service both Sales and Service Department my husband and I are very happy with the saleswoman Nicole , and the service department is always ready to help us. Thank you Carol and Jerome Pala my husband and I are very happy with the saleswoman Nicole , and the service department is always ready to help us. Thank you Carol and Jerome Palazzolo More

Excellent customer service This is the 4th Ford truck I have purchased through Joe. He has been a pleasure to work with and I will return to see him next time I am in the marke This is the 4th Ford truck I have purchased through Joe. He has been a pleasure to work with and I will return to see him next time I am in the market for a new truck. Thanks, Joe! Dennis Bradfield More

Excellent, professional, courteous customer service!! I purchased a brand new 2015 Ford Escape for my wife. We were treated with respect and courteous service. We will use Suburban Ford for future vehicl I purchased a brand new 2015 Ford Escape for my wife. We were treated with respect and courteous service. We will use Suburban Ford for future vehicle purchases. More

Excellent custmer service. Professional, efficient, friendly I bought my new Ford Fusion in October of 2012. My salesperson was Kellie Kraemer and she was amazing. She was very patient with all of my question I bought my new Ford Fusion in October of 2012. My salesperson was Kellie Kraemer and she was amazing. She was very patient with all of my questions and thoroughly explained all my options while maintaining a sunny, friendly disposition. I felt I walked away ( or should I say drove away ) with a great price and a beautiful new car. If you are looking to test drive or purchase a new car, make sure to ask for Kellie. Since then I have had all of my regular maintenance performed there. Great price for oil change and inspection. The customer service is always friendly and I have never had to wait longer than the time they estimated. The dealership itself is beautiful; snack bar, lounge, even free wifi. Highly recommend Suburban Ford of Sterling Heights to anyone! More

Great experience My Wife and I visited Sal at Suburban Ford to test drive a Ford Explorer. Sal made sure everything was in order; vehicle was outside the door waiting My Wife and I visited Sal at Suburban Ford to test drive a Ford Explorer. Sal made sure everything was in order; vehicle was outside the door waiting for our arrival. Thank you More

THE OLD JOKE, F O R D, MEANT F-FIX,O-OR,R-REPAIR,D-DAILY!!!! THE SERVICE AT SUBURBAN FORD HAS CHANGE THE OLD FORD CAR JOKE TO F-FRIENDLY,O-OUTSTANDING,R-REPAIRS,D-DONE DAILY!!!!!!GOOD JOB TO SUBURBAN FORD SERVIC THE SERVICE AT SUBURBAN FORD HAS CHANGE THE OLD FORD CAR JOKE TO F-FRIENDLY,O-OUTSTANDING,R-REPAIRS,D-DONE DAILY!!!!!!GOOD JOB TO SUBURBAN FORD SERVICE DEPARTMENT !!!!! More