Suburban Ford of Sterling Heights

Great Customer Service All the sales and service people were great! This was our first time coming this far for a vehicle as we are from Grand Ledge, MI, but we were instant All the sales and service people were great! This was our first time coming this far for a vehicle as we are from Grand Ledge, MI, but we were instantly greeted and the car we wanted was pulled up and ready for a test drive. The only issue that we ran into was the fact that not everything was checked before we bought the car upon inspection from our mechanic, so just make sure everything is thoroughly inspected before you purchase. More

Giving a good name to Dealerships once again This is our second time Leasing with Suburban Ford. Could not ask for better overall customer service or satisfaction. Talk about over all quality and This is our second time Leasing with Suburban Ford. Could not ask for better overall customer service or satisfaction. Talk about over all quality and care? It starts the minute you walk through the doors here and are greeted. Every employee smiles and strives to help you with every want or need. Other Dealerships could learn a lot from the way Suburban is operated. From Sales, Financing to Service. It's apparent suburban learned the Customer is the bottom line and having good quality products lets them focus on the bottom line. Knowledgeable caring Sales people like Tammi Penna are the life blood of the operation. Suburban will continue to have the business of us, our family and friends. Thank you More

Fast and Friendly Service Went in for a oil change without an appointment. Got serviced very fast and all the staff was very friendly. They also have a comfortable waiting area Went in for a oil change without an appointment. Got serviced very fast and all the staff was very friendly. They also have a comfortable waiting area with a little snack bar that has everything from chips to sandwiches. I would recommend their service to anyone. More

Suburban Ford Great place to buy your vehicle. Very Happy to say that this is our third vehicle we have leased here. All have been Escapes and the entire experience from delivery to service has bee Very Happy to say that this is our third vehicle we have leased here. All have been Escapes and the entire experience from delivery to service has been good. Very well treatment. More

Informative, warm and no hard sell Nicole, my salesperson new her job and did it very well, never any pressure and even helped after the sale. She even set up getting trailer brake cont Nicole, my salesperson new her job and did it very well, never any pressure and even helped after the sale. She even set up getting trailer brake control added by their service department, all I had to do is enjoy the new ride. More

Great people make a great dealer Leasing a new vehicle was easy with no stress or surprises. Working with Rich Kramer is like working with family. You ask and he makes it happen. He h Leasing a new vehicle was easy with no stress or surprises. Working with Rich Kramer is like working with family. You ask and he makes it happen. He has been my dealer for half a dozen vehicles and I've referred him to family and friends. More

Excellent Sales Staff that listens and cares! I met with a sales team member that I have dealt with previously, but it has been a few years. He was excellent at listening and answering all of my q I met with a sales team member that I have dealt with previously, but it has been a few years. He was excellent at listening and answering all of my questions. Extremely polite and courteous. Went over and above, as he responded to email on his day off! This was extremely helpful, as I had some other lease options I wanted to explore. Again, all of my questions were answered and I was able to pick a vehicle and price I was comfortable with. I highly recommend Suburban Ford of Sterling Heights! More

New Car Purchase James Tuckett & the entire Suburban Ford staff was great! I won't go anywhere else to purchase (or lease) another vehicle. I would highly recommend t James Tuckett & the entire Suburban Ford staff was great! I won't go anywhere else to purchase (or lease) another vehicle. I would highly recommend this Ford Dealership. James took the time to explain everything about my new car and made sure I made an informed decision. Sarah Long took the time to ensure I knew my financing options and extras I wanted to add to my purchase. From the new car search to completing the purchase (& driving off in my new car), everyone at Suburban Ford went above and beyond to ensure my happiness. More

Impressive I was amazed on how helpful Mandy was. I came in hoping I could get a new car to replace my older Flex and Mandy put me into exactly what I wanted. I I was amazed on how helpful Mandy was. I came in hoping I could get a new car to replace my older Flex and Mandy put me into exactly what I wanted. I bombarded her and JR with questions and concerns and they worked through it all with a patient smile. I would recommend this dealership to anyone looking for complete satisfaction. I love my new Edge and I will definitely come back to Mandy when we need another car. Thank you Suburban! More

Execllent service (Jim Saleans) & Sales (Rich Kramer) Jim & Rich combined give excellet service & sales.Friendly staff. Always asking if they could help with anything else.Dealership iis very well appoint Jim & Rich combined give excellet service & sales.Friendly staff. Always asking if they could help with anything else.Dealership iis very well appointed &clean. Relaxing atmosphere.. More