Suburban Ford of Sterling Heights

Great service! Thank you Antonio Vultaggio for Great Customer Service. We are new customers at your location and appreciate your hard work. We are very happy with o Thank you Antonio Vultaggio for Great Customer Service. We are new customers at your location and appreciate your hard work. We are very happy with our new Focus and would highly recommend Antonio if you are looking for a car. More

Great experience We leased our 2014 Ford Edge from Tammy in January 2014. She was very personable and made the experience very easy and pleasant. Our lease is up in We leased our 2014 Ford Edge from Tammy in January 2014. She was very personable and made the experience very easy and pleasant. Our lease is up in January 2016 and we're looking forward to leasing our next vehicle with her. We highly recommend Suburban Ford. More

Outstanding customer service We took our 2013 Flex in for a problem, and while the problem could not be recreated in shop,Samantha was quick to call us and update us as the car wa We took our 2013 Flex in for a problem, and while the problem could not be recreated in shop,Samantha was quick to call us and update us as the car was being worked and to let us know we could pick it up. The following day, while shopping, the engine cover under the car came off. Samantha coordinated in-shop and the Service Foreman actually came to me , reviewed the problem and fixed it enough for me to drive the car back to the Dealership. The car was taken right away to the service area and fixed! I was incredibly impressed with the personal care I received today. This outstanding service saved men time and money! Thanks to all those involved. More

Great Overall Experience Traded in my minivan with my young kids on a Saturday. They had games and puzzles and TV to keep them occupied. The sales staff was great. They pres Traded in my minivan with my young kids on a Saturday. They had games and puzzles and TV to keep them occupied. The sales staff was great. They presented all possible scenarios to us (buy, lease) and we ended up with a great car at the price we wanted. Very glad that we were able to get rid of our van that we still owed (quite a bit) on. More

Very friendly and helpful and gave a good deal I shopped a number of ford dealers and this was the best deal and everyone was very friendly and helpful. Very satisfied with the entire process. I shopped a number of ford dealers and this was the best deal and everyone was very friendly and helpful. Very satisfied with the entire process. More

Durban Ford Experience I recently posted my low mileage Cadillac EXT on line, and quickly received some offers. Jim Phaelin from Suburban Ford Sterling Hts. contacted me an I recently posted my low mileage Cadillac EXT on line, and quickly received some offers. Jim Phaelin from Suburban Ford Sterling Hts. contacted me and wanted to see the truck. It was in great shape and he made me an offer on-the-spot! He got his truck and I got a very nice check. I would recommend Suburban Ford to anyone looking for a new or used vehicle. Thank you Surban Ford of Sterling Hts. & thank you Mr. Phaelin. More

Sold me a bad used car I would never recommend or use this ford dealer ever again for a used car. Last year I bought a used far from them with a clean car fax report and in I would never recommend or use this ford dealer ever again for a used car. Last year I bought a used far from them with a clean car fax report and inspected by their department. Recently after trying to trade in this car and after $1,000.00's spent on fixing repairs I learned that the car was a Fleet/Rental car and was involved in 2 accidents back in 2012. Contact Carfax and they confirmed that this information was reported to the dealer car fax, but somehow it was not on the one that they showed me at the time of sale. The issues that I have with the car have all been in the front end on the same side as the accident. Reviewing the sales contract there is also no notes about these as well which should always be added on a "As is Sale". Beware and make sure that you pay for your own car fax report before you buy a used car and make sure that they are not showing you a fraudulent one like they showed me. Cars value instantly went down about $8,000.00 because of this new information. More

Ford Dealership I have dealt with this dealership (Jerome-Duncan) now Suburban Ford for over 25 years and I have had nothing but the best service and relationship wit I have dealt with this dealership (Jerome-Duncan) now Suburban Ford for over 25 years and I have had nothing but the best service and relationship with all my dealings. In all my dealings I have dealt with one sales person, Ron (RV) Vaxelaire and he makes either buying or leasing vehicles a pleasure. More

Great experience in buying my car I purchased my 2015 Escape and the buying experience was very comfortable and fast. I would to say thank you to James Tuckett for helping me thru my b I purchased my 2015 Escape and the buying experience was very comfortable and fast. I would to say thank you to James Tuckett for helping me thru my buying experience and making it easy. He helped me in every question I had, narrowing down when I was deciding between a Explorer which I was trading in and either getting a new one or the Escape. I want to thank the entire staff and especially Mr. Tuckett. I will recommend Suburban Ford to anyone who asks me where I got my car. Thank you. Jamnes Winston More