Suburban Ford of Sterling Heights

Bought my first brand new vehicle here from Anthony, a 2013 Ford Fusion. I picked Suburban Ford after visiting two other Ford dealers (Troy/Clinton Township areas) which wouldn't give me the time of day w 2013 Ford Fusion. I picked Suburban Ford after visiting two other Ford dealers (Troy/Clinton Township areas) which wouldn't give me the time of day when I was looking for information regarding the new Fusion with the manual transmission. When I first came to the dealer, it was nothing but an excellent experience where everyone wanted to help me find what worked best for my family and me. Every step of the way was very easy and laid back. I never felt pressured or received any "salesman" vibes from Anthony. Of all the dealerships I've bought from, this is the only one I felt was trustworthy or worth promoting to other people looking at cars. My father also had his Ford Escape worked on here and received excellent service. I will definitely be returning in the future for service and eventually a new vehicle when the time comes. More

Even when I live in Texas, Anthony work with me to set all the documentation to get a new car. Thanks Anthony a pleasure doing business with you. all the documentation to get a new car. Thanks Anthony a pleasure doing business with you. More

Anthony Ventimiglia was a great sales person. He went thru all the options on my car with me. He also showed me how to put the head rest back on the seats in the back so it wouldn't affect my blind spot thru all the options on my car with me. He also showed me how to put the head rest back on the seats in the back so it wouldn't affect my blind spot. More

This was a great experience and dealership. Everyone was friendly and helpful. Anthony was the best ever! He helped me pick out my new black escape and I love it. friendly and helpful. Anthony was the best ever! He helped me pick out my new black escape and I love it. More

I've been going to Surburban Ford of Sterling Heights for many years and would never choose another dealer. The customer service is also very welcoming and I always get the best deal. The dealer always goes many years and would never choose another dealer. The customer service is also very welcoming and I always get the best deal. The dealer always goes out of their way to find me the perfect car in my budget. Thank you Surburban Ford!!! More

In the past dealing with buying a new car is my personal Kryptonite! In not so many words, I HATE IT!! NOT ANYMORE!!! I stopped into Suburan Ford last week on a Tuesday, I met with Mike Smitley. He had Kryptonite! In not so many words, I HATE IT!! NOT ANYMORE!!! I stopped into Suburan Ford last week on a Tuesday, I met with Mike Smitley. He had helped by Father with a previous car purchase and came highly reccommended. Mike listened to what I needed and wanted, went over pricing, had my car evaluated for a trade in and the very next day, I was driving off the lot with my new(er) Ford Focus! SMOOTHEST - EASIEST - LEAST STRESSFUL - Car purchase I have EVER had the pleasure of being a part of! I will definitely go back when it's time for a new car! Thanks Mike!! More

I have always dreaded the process of buying a new car. Paperwork, waiting, the salesman, etc. Suburan Ford was my third dealership I had visited during the month of October during my search for a new car. Paperwork, waiting, the salesman, etc. Suburan Ford was my third dealership I had visited during the month of October during my search for a new car. I was hoping my experience would be better than the last two and it turned out to be better than expected. My salesman was extremely patient with me during my indecisiveness, and he never made me feel pressured. He returned all of my calls promptly and kept me updated as we worked through the details of my lease. I appreciate all the hard work put into finding exactly what I wanted. The process was seamless. Even when I showed up to pick up my vehicle all of the paperwork was ready and I only had to sign. Lastly, each time I came to the dealership I was always greeted by someone with a smile and was made to feel welcomed and comfortable. I continue to recommend my salesman and this dealership to my friends and family who are in search for a new vehicle. More

Great experience from walking in the door to vehicle delivery. Curteous professional staff made the new car leasing experience easy. Communcation with Anthony was easy and details were thouroughly exp delivery. Curteous professional staff made the new car leasing experience easy. Communcation with Anthony was easy and details were thouroughly explained. Will definatley be back for our next vehicle. More

Everything about my new car purchase was top notch. Ian was great going over all of my options, etc. and the finance department was very friendly and thorough. was great going over all of my options, etc. and the finance department was very friendly and thorough. More

Historically, buy a car has been at best, an unpleasant experience. Working with Mike Smitley at Suburban Ford definitely changed that experience. This was not the typical, high-pressure sales encounter. I experience. Working with Mike Smitley at Suburban Ford definitely changed that experience. This was not the typical, high-pressure sales encounter. I was actually left with the impression that they wanted a satisfied customer more than a sale. Mike was very friendly, knowledgeable, and easy to work with. He took the time to listen to what we needed and wanted, then helped us find the best solution at the best price. All of this without ever mentioning that we need to buy it right now or else... I have, and will continue to, recommend this dealership to anyone looking to buy a new car. I hope other dealers are taking notes. Thanks, Jim Krause More