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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,042 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,042 reviews
July 07, 2023
Nicole Elder made my buying experience very smooth and walked me through the setup of my phone and use of all the features within the new Edge. Main reason I continue to buy through her and Suburban Ford. walked me through the setup of my phone and use of all the features within the new Edge. Main reason I continue to buy through her and Suburban Ford. More
by gridiron920
July 07, 2023
Love that place ! !! My 4th lease from there..I let all my friends and family go there. !! My 4th lease from there..I let all my friends and family go there. More
by Dave
Employees Worked With
Other Employees :
Matthew Drogosch
July 03, 2023
Nick was an awesome salesman, service was great, thank you for making it a smooth transaction, definitely be back for all my oil changes. All the staff were wonderful, and so far loving the car!! you for making it a smooth transaction, definitely be back for all my oil changes. All the staff were wonderful, and so far loving the car!! More
by Sue.wilson
Employees Worked With
June 28, 2023
Thank you very much Michael Skeltis. Great service to my Ford Edge.Exceptional service done. Great service to my Ford Edge.Exceptional service done. More
by xhanarimelsen
June 26, 2023
The customer service from Jeremy Fussell was outstanding, and the 2 cars that I leased from him were exactly what I was looking for. I was so impressed and pleased with the service hat I received from him. H and the 2 cars that I leased from him were exactly what I was looking for. I was so impressed and pleased with the service hat I received from him. He went above and beyond to help me find both vehicles. I’ve purchased many cars over the years - Jeremy is by far the easiest and most knowledgeable person to work with. His passion is the car industry and it shows - he doesn’t mess around with cars when it comes to selling high quality, solid cars at a good price. I felt he had my best interests in mind, wasn’t pushy or aggressive whatsoever. Highly recommend working with Jeremy to buy your next vehicle! Not only did we get a great deal, he was very easy to work with and made the process simple and fast. I can confidently say that I will be returning to Jeremy for future car purchases and highly recommend him to anyone in the market for a new vehicle. More
by Marwan Francess
Employees Worked With
Jeremy Fussell
June 22, 2023
I purchased a used truck that they didn't have the title . I've had the truck since April 4th 2023 . " BEWARE " MAKE SURE THEY ARE LEGALLY ABLE TO SELL THE VEHICLE " now they want the truck back after I hav . I've had the truck since April 4th 2023 . " BEWARE " MAKE SURE THEY ARE LEGALLY ABLE TO SELL THE VEHICLE " now they want the truck back after I have made 3 payments on it because they can't get a title to it. I HAVE NOT BEEN ABLE TO LEGALLY DRIVE IT DUE TO NOT HAVING A TAG . I have the Surety bond and I am going to collect 1 way or another . More
by tankbuck
June 14, 2023
David was incredibly helpful and was able to answer any and all of my questions. and all of my questions. More
by nmarceta21
June 05, 2023
I reached out about a toyota seqouia , the young lady made me a same day appt. my son and i went there for our appt. with shawn stefut he told us the car had a hold........why make the appt then..we ask made me a same day appt. my son and i went there for our appt. with shawn stefut he told us the car had a hold........why make the appt then..we asked to speak to a manager shawn gets jay weigand "used car manger" he says another dealer has a hold on it,..again why set the appt. he says " well i didn't call you.xxx kinda answer is that to a potential customer.. classic bait and switch xxxxxxxx. More
by jjsearay
