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Suburban Ford of Sterling Heights

Sterling Heights, MI

4.4
2,042 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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40333 Van Dyke Avenue

Sterling Heights, MI

48313

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Showing 2,042 reviews

May 21, 2023

Purchased a new Ford F-250 from Nick N. He was fantastic to work with from a customer sales perspective - personable, clear on expectations, and knowledgeable! They've got a very smooth pro More

by acoope31
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Vultaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Coolman
May 26, 2023 -

Suburban Ford of Sterling Heights responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

May 17, 2023

Isaiah was super easy to work with. I would recommend him to any person looking for a New or Used car or truck. His knowledge of vehicles and his open honest approach in narrowing the f More

by rscottiii
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Isaiah Price-Baker
May 23, 2023 -

Suburban Ford of Sterling Heights responded

Hi Rscottiii, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 17, 2023

Called. you and left a message and no return call from you. Not a very good thing to do or how to run a business. More

by Gpw2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Brown
May 19, 2023 -

Gpw2015 responded

i changed it

May 15, 2023

Customer service was great in accommodating for the repair to my vehicle.Jim did a great job in making sure i was covered with transportation while my vehicle was in service. More

by mspezia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Saelens
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Suburban Ford of Sterling Heights responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

May 11, 2023

It was a pleasure dealing with them this was my third vehicle purchase here there will be a fourth More

by biceps747
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Fussell
May 15, 2023 -

Suburban Ford of Sterling Heights responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 08, 2023

Suburban Ford of Sterling Heights is by far the best Ford dealership around! I have been using them for sales and service for almost 15 years and I will never go anywhere else! More

by Angela L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Suburban Ford of Sterling Heights responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

May 04, 2023

The customer service provided to me was excellent! Flutur (Flora) was so sweet and amazing. She did a wonderful job of explaining the pricing and all the rebates to me, ensuring I got the best deal po More

by Atalia Khewa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Flutur Gjonaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Kraemer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dragisa Radosavac
May 08, 2023 -

Suburban Ford of Sterling Heights responded

Hi Atalia, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for the recommendation, and have an amazing day!

May 04, 2023

Arrived a little early for our appointment but Rich seated us right away. He was prepared and we received excellent treatment. Everyone was very welcoming and offered beverages several times. We will b More

by yearkey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Suburban Ford of Sterling Heights responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

May 01, 2023

Everyone was welcoming and accommodating from the moment we walked in the building. Jeremy went above and beyond to get us into our dream vehicle And answer any questions or concerns we had! More

by Juliana G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Fussell
May 09, 2023 -

Suburban Ford of Sterling Heights responded

Hello Juliana, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

April 28, 2023

Excellent! Truly care about customer satisfaction! Flora did a great job picking the vehicle we been looking for for a while now. More

by Fluturagjonaj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Flutur Gjonaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Suburban Ford of Sterling Heights responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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