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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,053 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,053 reviews
June 05, 2023
I reached out about a toyota seqouia , the young lady made me a same day appt. my son and i went there for our appt. with shawn stefut he told us the car had a hold........why make the appt then..we ask made me a same day appt. my son and i went there for our appt. with shawn stefut he told us the car had a hold........why make the appt then..we asked to speak to a manager shawn gets jay weigand "used car manger" he says another dealer has a hold on it,..again why set the appt. he says " well i didn't call you.xxx kinda answer is that to a potential customer.. classic bait and switch xxxxxxxx. More
by jjsearay
June 02, 2023
Hands down the most pleasant people to work with. They aren’t looking for a sale, they want to make the customer happy! The dealership itself was very clean and customer oriented. Extremely pleased w They aren’t looking for a sale, they want to make the customer happy! The dealership itself was very clean and customer oriented. Extremely pleased with my experience. More
by Casey P.
June 02, 2023
Dealer is top notch. Salesman was nice and very knowledgeable. Made purchasing the vehicle easy. Salesman was nice and very knowledgeable. Made purchasing the vehicle easy. More
by rjvrabel
May 30, 2023
Even though I was buying a lower priced used vehicle from Suburban Ford, Nick N. was extremely helpful during his busy schedule. He had all of the paperwork ready to go when I arrived at my scheduled time. Suburban Ford, Nick N. was extremely helpful during his busy schedule. He had all of the paperwork ready to go when I arrived at my scheduled time. I have bought many vehicles from this dealership, new and used, and will probably make my next purchase here as well. I will request Nick. I recommend him for your next vehicle inquiry. You can tell he's a go getter, unlike some of the long time salesmen. More
by SpartyBen
May 30, 2023
I love working with Tammy. She know what I want and is always ready for me when I come in to the dealership. She know what I want and is always ready for me when I come in to the dealership. More
by Joliearabe
Employees Worked With
May 29, 2023
Was extremely satisfied with service in the body shop department. Very accommodating extremely pleasant & helpful an excellent repair job y even did a fabulous detailing. Thank you department. Very accommodating extremely pleasant & helpful an excellent repair job y even did a fabulous detailing. Thank you More
by Nfd1130
Employees Worked With
Paul
May 28, 2023
The dealership took what I wanted and had the truck pulled up in a matter of 15 min after arrival. Test drive and payment discussed within the hour after arrival. Issues I had was no support staff for pulled up in a matter of 15 min after arrival. Test drive and payment discussed within the hour after arrival. Issues I had was no support staff for the sales team. There was a bit of waiting but I hear this should soon change. Absolutely love my truck. Happy with the payment. More
by Dan
Employees Worked With
May 27, 2023
After receiving no call backs from other dealerships, we worked with Vito on a new Explorer lease and the process could not have been easier. The vehicle was what we wanted, at the price we needed and the s worked with Vito on a new Explorer lease and the process could not have been easier. The vehicle was what we wanted, at the price we needed and the service from everyone at Suburban was exceptional. More
by JNew
