Suburban Ford of Sterling Heights

Great dealership and service. Communication was very good while waiting for my car to be serviced. Communication was very good while waiting for my car to be serviced. More

I purchased my vehicle online and over phone conversations. Site unseen. I was told that the dealership had just replaced the 10 speed transmission and that I didn't have to worry about that for conversations. Site unseen. I was told that the dealership had just replaced the 10 speed transmission and that I didn't have to worry about that for the near future well it continues to skip 4th gear with a jump in moving while skipping that gear. I was told that by the salesman AWS SAFFO that he was overnighter me the title so I could sign it and return so as to get a new title in my name well that didn't happen . He also stated that the truck would arrive with a drive out tag so I could drive it till I got the new tag. Well that was March 28 I think. Well I didn't have a direct number for him so I had to call the dealership number and had to leave a message and I did that every other day until yesterday April 24 when I finally recieved a return call from AWS which he apologized and said that they couldn't find the title and was going to have to request a duplicate to send to me. But he would overnight me a drive out tag so I could legally drive my truck. So my first payment is coming due in a few days and I have NOT been able to drive my truck for the whole month. Another couple things are it didn't show up with any floormats. No jack or kick tool kit. No owners manual which is needed for the code for the door lock and unlock that has the code needed to reset the door code. It only showed up with one key fob it takes 2 key fobs to reset the lock unlock code for my phone so I can't set that up. Well today is 25th of April 2023 and I have not received the overnight package with the drive out tag. So I guess I'll be making my first payment before even being able to drive my truck. Seems like they tell you what ever you want to hear just to get you off the phone. I live in GEORGIA and had to rely on the honesty of another person in Michigan. I thought that I was actually talking to a person with Morals I guess not. There should be a person and a phone number and email address for the owner of the dealership or at least the information of the manager of the dealership inorder to address my concerns but no one that ever answered the phone if it was answered at all had that information or was not willing to give the information to me. So BEWARE of doing any business with this dealership especially over the phone or internet. As you can tell I'm not a satisfied customer !!!! I have NEVER been lied too as many times as I have during this purchase. I would NEVER EVER do business with any dealership under this corporate umbrella LITHIA MOTORS ever again. Timothy L Buchanan Tankbuck@gmail.com More

Amazing experience at this dealership. Received a fair offer right away on my trade in and had a deal done in 30 minutes. Financing explained all warranties and coverages but there was zer Received a fair offer right away on my trade in and had a deal done in 30 minutes. Financing explained all warranties and coverages but there was zero pressure. Can't say enough good things about this experience. More

I had an excellent experience at Suburban Ford. My salesman Vincent was very easy to deal with. My salesman Vincent was very easy to deal with. More

Rich is one of the best people there. Attentive to details, simply explaining basics. Happy in any way, Just ask for him - everybody knows the name.. Attentive to details, simply explaining basics. Happy in any way, Just ask for him - everybody knows the name.. More

I’ve been going to this dealership for over 30 years it’s beautiful and everyone is so nice and helpful beautiful and everyone is so nice and helpful More

Mr. LaRock was very helpful and calm while helping me purchase my vehicle. First big commitment in my life so my anxiety was high. Talking with the insurance guy from progressive over the phone set my ov purchase my vehicle. First big commitment in my life so my anxiety was high. Talking with the insurance guy from progressive over the phone set my over the edge and lead me into having an anxiety attack. Mr. LaRock was very calm and even took over some of the conversation for me with the insurance company. Having anxiety is frustrating but being around nice, caring and calm people helps out more than you know. Thank you all ! More

Suburban Ford took me in on the same day and out Great service, recommendable company. service, recommendable company. More

Tom was great! Excellent service! Will definitely recommend him and Suburban Ford to everyone! From the time I spoke with him in our initial communications until I Excellent service! Will definitely recommend him and Suburban Ford to everyone! From the time I spoke with him in our initial communications until I drove off with my new Ranger it was more than helpful. Understood my needs and came through with more than what I expected. More

Very bad service, my car been siting there for month and half no body giving any updates , nobody answer phones, and employees refuse to transfor my call to there managers I try to contact suburban dealer half no body giving any updates , nobody answer phones, and employees refuse to transfor my call to there managers I try to contact suburban dealers HQ but same shady service I don't recommend any suburban dealers for any business More