Suburban Ford of Sterling Heights

Chris was the primary reason I purchased the car from Suburban Ford. I live 50 miles away in Plymouth. My grandson spotted a very nice used 2022 Ford Edge on your web site.. So we drove out to see the ca Suburban Ford. I live 50 miles away in Plymouth. My grandson spotted a very nice used 2022 Ford Edge on your web site.. So we drove out to see the car. I thought the drive was exercise, but Chris was low key & very responsive. Made us feel like we were clients he wanted to serve. Hence, we purchased a vehicle one week later. I was the CEO of a multi national corporation. Customer service & client relation are the foundation of a successful business. You would do well giving Chris a call when’s shopping for a car. John Arlen More

Chris Eschenburg was the primary reason we purchased a vehicle for my grandson. We live in Plymouth, so Suburban Ford of Sterling Hts. Is not my local dealer. But, my grandson found a 2022 Ford Edge on yo vehicle for my grandson. We live in Plymouth, so Suburban Ford of Sterling Hts. Is not my local dealer. But, my grandson found a 2022 Ford Edge on your web site. So we drove the 50 miles to look at the car. Chris was our designated sales person. He was low key, made us feel like he really wanted to help us finding a car. As it turned out we purchased a vehicle one week later. If you are looking to purchase a car, it would be worth giving Chris a call. I am a retired CEO of a multi national corporation. Customer service & client relations are the hallmark of a successful business. Chris has those qualities. JRA More

Rich Kramer does a excellent job always responds in a timely manner Rich has done business with our family and that’s the reason why I’m looking for a car for my son at this time. timely manner Rich has done business with our family and that’s the reason why I’m looking for a car for my son at this time. More

If I could give negative stars as an option I would. I purchased a 2020 F150 and a week and a half later I am putting $2300 into it for rear callipers, rotors and pads that they supposedly already repla I purchased a 2020 F150 and a week and a half later I am putting $2300 into it for rear callipers, rotors and pads that they supposedly already replaced. I offered to show pics of the old ones - he didn't want to see those of course. Also needed the transmission serviced - the fluid is awful, the seal was silicone, not the normal gasket breaking apart into the transmission. Probably will need a new transmission in the near future. He could care less - offered to take the vehicle back "if I could get it back to the condition it was in when I drove it off the lot". I should put the crappy, rusted brakes back on and some additive in the transmission to slow down the shudder. He said they don't check the transmissions in the safety inspections as long as they "aren't leaking and shifting". The right rear shock has a huge dent in it, the frame rail is caked with mud and dirt. Do yourself a favor and don't take their "safety inspections" at face value. Take your vehicle to an independent auto shop and have it inspected if you go against your gut (and my advice) and get a vehicle from here. More

I only spoke with him briefly on the phone, but he was cheerful, helpful, and extremely personable! The car buying process can be very intimidating, so it’s always nice to speak with someone that makes yo cheerful, helpful, and extremely personable! The car buying process can be very intimidating, so it’s always nice to speak with someone that makes you feel welcomed and prioritized! A perfect fit for sales! More

Very personable and helpful with financing information, and he wasn't pushy when it came to extended warranties and such. and he wasn't pushy when it came to extended warranties and such. More

I’v spoke with many salesman’s but Aws was great Salesman I’ve ever met. He explained to me every single detail about the car I purchased and made the process way easier than I thought! I definitely recommen I’ve ever met. He explained to me every single detail about the car I purchased and made the process way easier than I thought! I definitely recommend Aws Saffo for any car. More

Isaiah was great! We love our new red van! We would buy from him again! We love our new red van! We would buy from him again! More

The greatest experience ever. I have a driving school and 1 of the cars went down. From first stop finding a reasonable vehicle to getting everything done right away including pap I have a driving school and 1 of the cars went down. From first stop finding a reasonable vehicle to getting everything done right away including paperwork and all after hours. They stayed over to help me. My total gratitude. More

I would really highly recommend Aws Saffo to all of your next vehicles. He’s does his absolute top performance And always willing to help even after the sell of the vehicle. next vehicles. He’s does his absolute top performance And always willing to help even after the sell of the vehicle. More